Knowledge Base

← SwiftKey Customer Support

  1. 10 top questions →

    1. 01. How do I get/turn on SwiftKey Flow (gesture/trace/slide input)?
    2. 02. How does SwiftKey Flow work?
    3. 03. My SwiftKey predictions have disappeared - help!
    4. 04. How do I upgrade to the latest version of SwiftKey? Is it free?
    5. 05. SwiftKey 4.0 Release Notes (Changelog)

  2. Buying/Upgrading SwiftKey →

    1. Can I install SwiftKey on more than one phone?
    2. Google Checkout times out when I try to add my card. Why?
    3. I can’t buy apps from the Android Market/Google Play, where else can I purchase SwiftKey?
    4. I have a new device, how do I transfer SwiftKey without repurchasing?
    5. I want to use SwiftKey on both my tablet and phone, do I have to purchase both apps separately?

  3. Downloading/Installing SwiftKey →

    1. Can I move SwiftKey onto my SD card?
    2. Downloading/updating a language model won't work; connection error, download failed or corrupt.
    3. I am seeing 'The application swiftkey (process com.touchtype.swiftkey) has stopped unexpectedly. Please try again. Force close or Report' error and cannot reinstall!
    4. I want to uninstall SwiftKey, how do I do this?
    5. I've purchased SwiftKey, but the trial expiry notice keeps popping up.

  4. Features →

    1. SwiftKey Tilt Q&A
    2. How do I correct mistyped/incorrect words?
    3. What gestures can I use with SwiftKey?
    4. Is there a quick way to delete the last word?
    5. How do I type double characters using SwiftKey Flow?

  5. Known Issues and Bugs →

    1. "How to report bugs"
    2. Default keyboard reset on every restart or reboot (SwiftKey disappears when I turn my phone off)
    3. My fonts are too large or too small.
    4. Is SwiftKey causing my battery to drain quicker than before?
    5. My currency key on the home keyboard does not match my language/layout selection!

  6. General Information →

    1. SwiftKey 4.1 changelog
    2. How can I turn off SwiftKey Flow/go back to my previous SwiftKey?
    3. Does SwiftKey provide typo and spelling correction?
    4. Does SwiftKey work on iPhones/Blackberrys?
    5. How are improvements in efficiency and keystrokes calculated?

  7. Languages →

    1. What languages does SwiftKey currently support?
    2. Can I use SwiftKey with more than one language?
    3. How do I delete/uninstall a language pack?
    4. How do I update my languages?
    5. How do I type in two languages (different alphabet)?

  8. Personalization →

    1. Can I get SwiftKey to learn from my Facebook, Twitter and Gmail accounts?
    2. How do I clear my learnt language data?
    3. I have multiple devices using SwiftKey. How can I transfer or share my Language Model from one device to the other?
    4. My Gmail personalization keeps failing! How can I fix this?
    5. Will upgrading SwiftKey lose my personal/learned language data?

  9. Privacy →

    1. A warning says SwiftKey may collect personal data like credit card numbers and passwords. Does it?
    2. Do you store my passwords on your servers?
    3. How do you know you've saved billions of keystrokes?
    4. SwiftKey is predicting my password - how do I stop it doing this?
    5. What data is collected/sent out to use SwiftKey?

  10. SwiftKey Tablet  →

    1. Can I install SwiftKey (phone version) on a tablet?
    2. How can I set arrow / cursor keys on the home screen for SwiftKey Tablet?
    3. Numeric keypad missing on SwiftKey Tablet.
    4. Where can I get SwiftKey Tablet and how much does it cost?

  11. Themes and customization →

    1. Does SwiftKey support skins/themes?
    2. How do I change the color of my keyboard?
    3. How do I change the size of the keyboard?
    4. How do I change the sounds or vibrations that my keyboard makes?
    5. How do I make SwiftKey change to landscape when I rotate my phone?

  12. All articles →

    1. "How to report bugs"
    2. 01. How do I get/turn on SwiftKey Flow (gesture/trace/slide input)?
    3. 02. How does SwiftKey Flow work?
    4. 03. My SwiftKey predictions have disappeared - help!
    5. 04. How do I upgrade to the latest version of SwiftKey? Is it free?

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