Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

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  1. 52 votes
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      10 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Pops up slower than native keyboard

      On my Galaxy S4 (unrooted), SwiftKey takes twice as long as the native Samsung keyboard to pop up.

      I have the latest SwiftKey version from Google Play. I never installed any beta versions.

      I timed the pop up time of both the native Samsung keyboard and the SwiftKey keyboard many times. Please make SwiftKey pop up faster to make it a perfect replacement for the native Samsung Keyboard. Otherwise, the longer pop up delay is annoying.

      Thanks.

      831 votes
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        18 comments  ·  4. Other  ·  Flag idea as inappropriate…  ·  Admin →
      • Flow doesn't work properly

        Flow functions very inconsistently with samsung galaxy note 10.1 2014 edition. Sometimes Flow works properly; other times the Flow line drags as much as 2 letters, stops, and the word does not show up in the text box. When Flow works, it works perfectly except double letters aren't predicted as well as they could be and the letter "i" when by itself should always be auto capitalized, which it's not.

        101 votes
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          13 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

          Hi community,

          Quite a few releases have gone out since this was reported. Is this issue still happening?

          if so, please respond and let us know.

          After reading in some of the comments about SwiftKey not working in the ‘to’ field of Gmail, this is not a bug as it’s not supported.

          I would like to note that SwiftKey Flow is designed to not work in certain areas, such as password fields, text input fields where the app you are in offers their own predictions (in-app).

          There might be a handful of exceptions to this, but that is the general case.

          If Flow is not working in a normal text input area, please respond back to this email and we’ll investigate it further.

        • 373 votes
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            97 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • 3 votes
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              8 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
            • prediction bar not working in games. eg; Clash of Clans. I'm using Galaxy S3.

              prediction bar not working in games. eg; Clash of Clans. I'm using Galaxy S3.

              35 votes
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                24 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

                Hi there,

                As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report.

                Unfortunately, I can’t answer your question or recommend a solution currently, however I will pass this along to our Dev Team. If I need any further information, I will be in touch via this forum thread.

                If you or any other community member comes up with a fix, please leave it in the comments.

                Thank you for your patience.

                UPDATE: Please could you let us know in the comments the following info:
                - Device make and model
                - SwiftKey version
                - Android version (and whether or not you are running any custom ROMs)

                Thank you.

              • Delete key not registering most of the time

                Currently using new Galaxy s5 with kit Kat.

                Obsessed with this app for input. Experiencing issue when I use the backspace key where 75% of uses end up displacing the cursor and deleting text somewhere mid screen.

                20 votes
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                  4 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

                  Hello,

                  We have had a few updates since this issue was reported.

                  I just wanted to see if it was still happening.

                  If it is, please respond back to this and let us know.

                  Thanks.

                • Hancom word app text input issue

                  When using the hancom hword app the letter you type replaces the previous letter so no words are formed. Happens consistently on
                  Galaxy Tab Pro 8.4.
                  Current version: 4.4.5.273.

                  4 votes
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                    12 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

                    Hello,

                    As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report with text input option with the Hancom word app

                    The support team and I review every report we receive. I currently can’t answer your question or recommend a solution, I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

                    If you or any other community member comes up with a fix, please leave it in the comments.

                  • 615 votes
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                      118 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      A fix has been implemented recently, but it’s not retroactive and it will a bit of time before the correct lower case words are learnt instead of the capitalised ones.

                    • Samsung Multiwindow: can't write in text box.

                      In my gs4 with Android 4.4, when I am using the multi-window option, I'm unable to write text in the box.

                      1 vote
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                        4 comments  ·  7. Other  ·  Flag idea as inappropriate…  ·  Admin →
                      • When typing in on the number pad in Google Docs the keyboard adds in extra numbers. This happens on multiple devices

                        When I type in the number pad in a Google App (drive, docs, quick office, etc.) extra numbers are added. Example, if I type the date 2014-06-02 it will come out 2014-06-02-2014-2014. Any help would be greatly appreciated.

                        4 votes
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                          2 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                        • Firefox search bar lags with SwiftKey

                          Whenever I use Swiftkey to type in the Firefox search bar, it is really an unpleasant experience.

                          The first word usually turns up fine, but the second word is usually eaten up if I type quickly. So if I type 'SwiftKey' for example, Firefox will only register 'Swky' or something along those lines.

                          If I go back to delete all my words and type again, it now turns out fine. However, if I launch the Search bar once again, the same problem occurs and so on and so forth.

                          I have no issue on Firefox with the default Samsung keyboard.…

                          18 votes
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                            3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi,

                            I wanted to reach out and see if this bug was still happening for you.

                            We are currently at 5.0.4.95.

                            If this issue is still happening, please reply back to this email.

                            Thanks for the feedback.

                          • Scrolls to top of screen in text/SMS (randomly)

                            After I send a message and the keyboard closes, it moves me to the top of my conversation and I have to scroll down again. Happens 85% of the time. Please fix. Galaxy s4

                            26 votes
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                              6 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                            • My library is empty and my swype is not working. What happened?

                              My library is empty and my swype is not working. What happened?

                              1 vote
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                                2 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • software is not recognizing many of my frequently used words.

                                I am using Samsung Galaxy S Duos (GT - S 7562) mobile and installed paid version of swiftkey but the software is not recognizing many of my personal and frequently used words like my Name , id etc.

                                Kindly resolve the issue

                                1 vote
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                                  2 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • Language pack download error

                                  I have been using swiftkey for several years and really love the app. Im using a freshly wiped galaxy s4 gt_i9500 rooted, twrp recovery rom and a rooted vanilla install of vanilla 4.4.2 rom.

                                  I have recently done a factory reset. I was concerned swiftkey was causing battery drain and reboot loops but i have no evidence thereof.

                                  My current problem is that i am not able to install / download language packs. I have read many reports of this and have tried fixes suggested.

                                  I have tried deleting app data using settings manage apps. I have uninstalled the app.…

                                  1 vote
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                                    2 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
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                                      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Suggestions pasting wrong words (other than the suggested when selected) in handcent sms popup

                                      Handcent has -as you might know- two ways of answering on a Text.
                                      First one is the classic one just like whatsapp and all those others where you have a chat view, second one is a popup window from handcent with a text field for a "quick reply".

                                      If i type in any app, even the handcent chat window, i get correct suggestions for words, and if i select a suggested word, it pastes the suggested word.

                                      But in the popup window i happen to get correct suggestions to the beginnings of the words i type, but if i select…

                                      4 votes
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                                        2 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hello,

                                        As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report.

                                        The support team and I review every report we receive, since I can’t answer your question or recommend a solution, I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

                                        If you or any other community member comes up with a fix, please leave it in the comments.

                                      • Duplicate bug on phone number or amount of money

                                        I'm using LG G2 Android v4.4.2, when it come to enter phone number with dash, or amount of money like this : 12.89... It start to duplicate and duplicate the text entered before. It happen offenly in email.

                                        1 vote
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                                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • error al descargar el paquete de idioma

                                          Cada vez que quiero descargar un idioma me aparece el siguiente mensaje error al descargar el paquete de idioma y si lo llega a descargar a los pocos segundos me dice que no es posible guardar un modelo dinámico de idioma posteriormente el idioma que descargue se elimina y lo tengo que volver a descargar y se repite el problema una y otra vez los entendería si la aplicación fuese gratuita pero esta es de pago por ello deberían brindar un servicio de calidad estoy completamente decepcionado arreglenlo Galaxy s Advance
                                          Gt- I9070 con andorid 4.1.2 jelly bean

                                          1 vote
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                                            3 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
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