Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can vote and comment on it.

If it doesn't exist, you can post your idea so others can vote on it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  1. 52 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      10 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Pops up slower than native keyboard

      On my Galaxy S4 (unrooted), SwiftKey takes twice as long as the native Samsung keyboard to pop up.

      I have the latest SwiftKey version from Google Play. I never installed any beta versions.

      I timed the pop up time of both the native Samsung keyboard and the SwiftKey keyboard many times. Please make SwiftKey pop up faster to make it a perfect replacement for the native Samsung Keyboard. Otherwise, the longer pop up delay is annoying.

      Thanks.

      831 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        20 comments  ·  4. Other  ·  Flag idea as inappropriate…  ·  Admin →
      • 373 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          99 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • 3 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            8 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
          • prediction bar not working in games. eg; Clash of Clans. I'm using Galaxy S3.

            prediction bar not working in games. eg; Clash of Clans. I'm using Galaxy S3.

            35 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              26 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

              Hi there,

              As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report.

              Unfortunately, I can’t answer your question or recommend a solution currently, however I will pass this along to our Dev Team. If I need any further information, I will be in touch via this forum thread.

              If you or any other community member comes up with a fix, please leave it in the comments.

              Thank you for your patience.

              UPDATE: Please could you let us know in the comments the following info:
              - Device make and model
              - SwiftKey version
              - Android version (and whether or not you are running any custom ROMs)

              Thank you.

            • Hancom word app text input issue

              When using the hancom hword app the letter you type replaces the previous letter so no words are formed. Happens consistently on
              Galaxy Tab Pro 8.4.
              Current version: 4.4.5.273.

              4 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                12 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

                Hello,

                As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report with text input option with the Hancom word app

                The support team and I review every report we receive. I currently can’t answer your question or recommend a solution, I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

                If you or any other community member comes up with a fix, please leave it in the comments.

              • 615 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  123 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  Evan TapperEvan Tapper responded

                  A fix has been implemented recently, but it’s not retroactive and it will a bit of time before the correct lower case words are learnt instead of the capitalised ones.

                • When typing in on the number pad in Google Docs the keyboard adds in extra numbers. This happens on multiple devices

                  When I type in the number pad in a Google App (drive, docs, quick office, etc.) extra numbers are added. Example, if I type the date 2014-06-02 it will come out 2014-06-02-2014-2014. Any help would be greatly appreciated.

                  4 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    3 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                  • Language pack download error

                    I have been using swiftkey for several years and really love the app. Im using a freshly wiped galaxy s4 gt_i9500 rooted, twrp recovery rom and a rooted vanilla install of vanilla 4.4.2 rom.

                    I have recently done a factory reset. I was concerned swiftkey was causing battery drain and reboot loops but i have no evidence thereof.

                    My current problem is that i am not able to install / download language packs. I have read many reports of this and have tried fixes suggested.

                    I have tried deleting app data using settings manage apps. I have uninstalled the app.…

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      4 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                    • Duplicate bug on phone number or amount of money

                      I'm using LG G2 Android v4.4.2, when it come to enter phone number with dash, or amount of money like this : 12.89... It start to duplicate and duplicate the text entered before. It happen offenly in email.

                      1 vote
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Samsung Multiwindow: can't write in text box.

                        In my gs4 with Android 4.4, when I am using the multi-window option, I'm unable to write text in the box.

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          4 comments  ·  7. Other  ·  Flag idea as inappropriate…  ·  Admin →
                        • error al descargar el paquete de idioma

                          Cada vez que quiero descargar un idioma me aparece el siguiente mensaje error al descargar el paquete de idioma y si lo llega a descargar a los pocos segundos me dice que no es posible guardar un modelo dinámico de idioma posteriormente el idioma que descargue se elimina y lo tengo que volver a descargar y se repite el problema una y otra vez los entendería si la aplicación fuese gratuita pero esta es de pago por ello deberían brindar un servicio de calidad estoy completamente decepcionado arreglenlo Galaxy s Advance
                          Gt- I9070 con andorid 4.1.2 jelly bean

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            4 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                          • Scrolls to top of screen in text/SMS (randomly)

                            After I send a message and the keyboard closes, it moves me to the top of my conversation and I have to scroll down again. Happens 85% of the time. Please fix. Galaxy s4

                            26 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              6 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                            • My library is empty and my swype is not working. What happened?

                              My library is empty and my swype is not working. What happened?

                              1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                2 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • software is not recognizing many of my frequently used words.

                                I am using Samsung Galaxy S Duos (GT - S 7562) mobile and installed paid version of swiftkey but the software is not recognizing many of my personal and frequently used words like my Name , id etc.

                                Kindly resolve the issue

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  2 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • SwiftKey doesn't work on pen Window

                                    After a update for Kit Kat on my Samsung Galaxy Note 3, the SwiftKey stop working with any app on pen window function and the 2 app on screen function too. Please, fix it guys, your keyboard is one of the best. Waiting for a answer. Have a good day.

                                    25 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      8 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Suggestions pasting wrong words (other than the suggested when selected) in handcent sms popup

                                      Handcent has -as you might know- two ways of answering on a Text.
                                      First one is the classic one just like whatsapp and all those others where you have a chat view, second one is a popup window from handcent with a text field for a "quick reply".

                                      If i type in any app, even the handcent chat window, i get correct suggestions for words, and if i select a suggested word, it pastes the suggested word.

                                      But in the popup window i happen to get correct suggestions to the beginnings of the words i type, but if i select…

                                      4 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        2 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hello,

                                        As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report.

                                        The support team and I review every report we receive, since I can’t answer your question or recommend a solution, I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

                                        If you or any other community member comes up with a fix, please leave it in the comments.

                                      • don't insert space after period

                                        swiftkey aleays inserts a space after a period this is extremrly annoying, especially when trying to type an email address in a field SwiftKey doesn't recognize as email (like any free form field)

                                        i am running version 4.4.6.275

                                        3 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          2 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Keyboard closing and jumping down on LG G2 while typing.

                                          Since I have upgraded my phone to kitkat, the keyboard frequently closes down while typing. It actually happened twice while I was typing this message! It did not happen before on the previous Android version. Its ery frustrating.

                                          4 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3 4 5 209 210

                                          Feedback and Knowledge Base