2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

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  1. Do not predict " " again does not seem to work

    Whenever typing "ur" I always am prompted for "u r" as a prediction. Several times now I have held down the "u r" prediction and selected do not predict "u r" again - however it continues to show up every time I type "ur." Has anyone else experienced this??

    I'm using a galaxy S3 with version 4.2.1.202.

    Thanks!

    4 votes
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      0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
    • 4 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • 6 votes
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          0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
        • 2 votes
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            0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
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              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • Fast typing "DA" (Italian)

              Typing fast the word "DA" followed by space, clears "DA" and the previous word.

              This problem is present in all versions.

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • 5 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Arabic Thumb Layout bug

                  When I using Arabic language and move to thumb layout the letters ( غ - ا - ز) "letters in the center" are doubled.

                  4 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • 1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Gmail

                      Trying to forward email with Gmail. If English language is turned on everything is OK, but:
                      1. Turn Russian language on;
                      2. In Gmail press forward any email;
                      3. Put cursor in address field and you'll see, line with Space bar will disappear and there is only one possibility to change language to write address in field is to press on message text field!ll

                      4 votes
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                        0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
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                          0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                        • Quisiera saber cual es la causa por la cual me pide seleccionar método de entrada, selecciono SwiftKey, y al instante lo solicita nuevamente

                          Quisiera saber cual es la causa por la cual me pide seleccionar método de entrada, selecciono SwiftKey, y al instante lo solicita nuevamente, y así sucesivamente, no reconociendo muchas palabras que utilizo en forma repetitiva. Selecciono continuamente SwiftKey pero no deja de solicitarme "Seleccionar método de entrada"

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Update funktioniert nicht weil angeblich zu wenig Speicher verfügbar ist, es sind aber gut 100MB frei

                            liegt vielleicht an Google aber die Updates anderer Apps funktionieren einwandfrei

                            3 votes
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                              0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                            • Vibration stops working in middle of typing

                              As I'm typing the vibration suddenly stops. Will start back up again intermittently. I have a droid RAZR (not max)

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Autocorrect does not provide actual typed word when reverting the correction

                                SwiftKey will Autocorrect wrong, but when I backspace to revert to exactly what I typed, it is often not an option.

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Después de la última actualización no puedo acceder a la barra espaciora

                                  Error de actualización no puedo ver la parte inferior del teclado ni usarlo desde la última actualización esta mañana

                                  4 votes
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                                    0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                                  • nach dem update schlechteres layout bei zahlen

                                    nachdem letzten update sind beim zahlen-layout die sonderzeichen linkd und die zahlen rechts angeordnet. für mich als Linkshänder war das vorherige layout (zahlen links, sonderzeichen rechts) wesentlich besser. gibt es eine Möglichkeit auf das alte layout zu schalten ohne downgrade?

                                    1 vote
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                                      1 comment  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Inability to use numeric keyboard while filling PDF forms using EZPDF Reader Pro

                                        Hello,
                                        I discovered a problem with my devices. When I want to fill out a PDF form, it is impossible to enter numbers if not the original Samsung keyboard is used on my Samsung devices. Every time I want to fill out a PDF form with EZ PDF Reader Pro, I have to go to settings to turn the original Samsung keypad instead of Swype or Swiftkey. Yet the same PDF forms is completed perfectly with my other devices such as Nexux 7 and Asus Prime using Swype or Swiftkey. The problem only happens with my Samsung devices. Could you…

                                        1 vote
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                                          0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Stops typing

                                          Intermittently when I go into any app nothing will appear when I type. I can switch to a different app and it still doesn't work. I have to switch to the default keyboard, type a word, then I can switch back and it will work again. The issue existed in older versions, then went away, came back in the latest version. Has happened on my current HTC rezound as well as 3 different thunderbolts. It's rather annoying. And random, sometimes it will be good for a few days, then do it every 10 minutes for awhile, be good for a…

                                          3 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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