Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

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  1. first letters double or triple

    First letters of every word are doubled or tripled making swiftkey impossible to use. if you cannot tell me how to stop this, i'll have uninstall swiftkey.

    3 votes
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      0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
    • Flow not working correctly for personalized words

      Flow not working correctly for personalized words

      3 votes
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        0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
      • Scrollable personalized words

        User can currently choose between 3 words while typing. Need more number of predictions which can be horizontally scrolled.

        3 votes
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          0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
        • During Personalisation, RSS has become stuck on "Getting your credentials"

          I have a problem where RSS Personalisation has become stuck on "Getting your credentials"

          Phone: Samsung Note II (7105)
          Version: 4.1.2 (Totally stock)
          Swiftkey Version: 4.2.0.155

          Now I'm not able to learn from RSS. I get the message "Already learning from RSS"

          It's been stuck like this for a few weeks. I'm loath to reset the data because I don't want to lose all my stats!

          Thanks,
          Tim

          14 votes
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            0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
          • Tenho o SwiftKey tablet, mas não reconhece meu teclado físico bluetooth. Como posso resolver o problema?

            Tenho um teclado bluetooth Multilaser. Funciona tudo normal mas o SwiftKey tablet não reconhece ele para configurações . Tenho como resolver esse problema?

            1 vote
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              0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
            • Since new update no option to change language in email address field!

              Since the last update in email address field I don't have the option to change language, no space bar

              4 votes
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                0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
              • every new update causes a reduction of speed of the keyboard and the system too!

                every new update can't improve quality..the keyboard is a stone in RAM and the system become very slow and unstable. I have paid for this app and now I'm forced to use Samsung keyboard again. please change way and create a smart and light release of swift! android 2.3.6

                1 vote
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                  0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                • 1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Carriage Return key in webview apps deletes the last word on the current line.

                    Setup:
                    -Android 4.3 (Nexus 4 and 2013 Nexus 7)
                    -Apps that use webviews (such as Boat browser or Fetchnotes)
                    -Swiftkey 4.1.3

                    If you are typing the following lines with Swiftkey in an app with webviews:
                    Test one{carriage return}
                    Test two

                    It will appear as:
                    Test
                    Test two

                    This only happens when the cursor is immediately adjacent to the word at the end of a line, if there's trailing whitespace this problem does not show up.

                    I've been able to reproduce this in the Fetchnotes app and in Boat browser on a Google docs page. When using the stock Android keyboard…

                    30 votes
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                      3 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                    • No bottom keys in gmail:to field

                      I use hebrew/English US SwiftKey layout.
                      On last version I encounter a bug that seems to apear whenever the suggestions line is omitted, i.e. the Gmail:to field.
                      If I'm in English layout then only the suggestions top buttons are meeting, when I swipe for hebrew then the bottom keys - (space, numbers, enter) is missing as well, so if I want to swipe back to English or numbers then I need to go to another field, change layout and go back to the "to" field.

                      4 votes
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                        0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                      • Contextual predictions not working

                        I'm running Android kitkat on the Nexus 5 and for some reason my SwiftKey has lost almost all sense of context. Every prediction after "and" is "Furious", when there was never a mention of "Fast". When typing a word, it suggests a nonsensical variation of it, such as adding an s when it clearly shouldn't. (for instance, in the last sentence it favored variations over variation). This is getting really annoying, since previously it always predicted (just suggested predictions) the grammatically correct variation of the word I'm typing. Now I pretty much have to type the entire word out to…

                        1 vote
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                          0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • Google mail keyboard problem

                          The keyboard does not show up propertly on tge google mail app!!, the settings. And tge main bar dont show up at all.
                          Im using a note 3 and have the fool app not tge trial.

                          2 votes
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                            0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                1 comment  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • Layout and customization

                                Dear, I have SwiftKey premium installed and after update from Play store, I can not change the layout as showed in the pictures (from store also).

                                O already checked all the configuration options but I can reach the option to change layout.

                                My mobile is Samsung galaxy i9505, os 4.3.

                                Thanks

                                3 votes
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                                  0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • 4 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Disable auto correction

                                      I don't find any option like to disable auto correction feature in settings of keyboard
                                      also checked in advanced setting, however no luck

                                      1 vote
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                                        0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Ho acquistato l'app. Poi ho resettato il cell ed ora non trovo l'app nelle mie app. Se aggiorno mi chiede il pagamento!

                                        Ho acquistato l'app. Poi ho resettato il cellulare ed ora non trovo l'app nelle mie app. Se aggiorno la versione tria mi chiede il pagamento!

                                        1 vote
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                                          0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Usually SwiftKey refuses to come up default. No developer email for weeks.

                                          SwiftKey refuses to be default keyboard after power-off restart

                                          1 vote
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                                            1 comment  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →

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