Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

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  1. Layout and customization

    Dear, I have SwiftKey premium installed and after update from Play store, I can not change the layout as showed in the pictures (from store also).

    O already checked all the configuration options but I can reach the option to change layout.

    My mobile is Samsung galaxy i9505, os 4.3.

    Thanks

    3 votes
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      0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Disable auto correction

        I don't find any option like to disable auto correction feature in settings of keyboard
        also checked in advanced setting, however no luck

        1 vote
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          0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
        • Ho acquistato l'app. Poi ho resettato il cell ed ora non trovo l'app nelle mie app. Se aggiorno mi chiede il pagamento!

          Ho acquistato l'app. Poi ho resettato il cellulare ed ora non trovo l'app nelle mie app. Se aggiorno la versione tria mi chiede il pagamento!

          1 vote
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            0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
          • Usually SwiftKey refuses to come up default. No developer email for weeks.

            SwiftKey refuses to be default keyboard after power-off restart

            1 vote
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              1 comment  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
            • Was does not work. It won't swipe and even if you type it it will auto change it

              Was never works. It won't swipe and even if you type it it auto changes it. Why it must be one of the most used words in the launguage.
              Using latest version. Kitkat but it's effected every version I've used. English UK launguage.

              1 vote
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                0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
              • Bad suggestions

                Only since the 2 recent versions, all the words that are unique to me in Hebrew are not being suggested to me. It seems like personalization doesn't work at all.

                Please advise!

                1 vote
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                  0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                • In Galaxy Note 3, when open Samsung note application can't do correction after you type some sentences

                  When open note Samsung application, I can't delete some sentences what I type for do correction

                  2 votes
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                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • swiftkey crashes cyanogen rom

                    i've got problems using swiftkey with cm 10.2 and 11 on my s3 mini (rom build by maclaw.pl)
                    it seems like swiftkey is the only 3rd party keyboard that freezes the rom (keyboard disappears - black space instead of the keyboard) and causes reboots ...
                    yesterday i've installed touchpal x and the problems seem to be gone

                    1 vote
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                      0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                    • Space bar is LOST.

                      When using TouchDown email Client on samsung s4, when editing the recipient list Space bar is hidden and can not be used.
                      Bug introduced after latest Release upgrade.

                      Dot (.) also can not be Used.

                      It's same in all email fields

                      1 vote
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                        1 comment  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                      • There is no spacebar

                        Sometimes there is no spacebar in Russian keyboard after the last update.

                        6 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Dvorak layout needs to be fixed

                          Hi, the Dvorak layout on SwiftKey is very bad. Having punctuation on top left is almost muscle memory and backspace on top left is beyond muscle memory. (exaggeration) switching between tablet and desktop is as hard as switching layouts to qwerty and back. I understand you are being creative but it's counter productive. Earlier versions were fine. I waited so long in hopes that you'll be fixing it. Please have an actual Dvorak user design the Dvorak layout please. Please fix it.

                          6 votes
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                            0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Text input box

                                I am having a repeating issue lately when entering text during sms messaging, at random points the text input box will "zoom in" and maximise to several times the size of my phone screen. The problem seems to be related to the backspace key - either when I hit it intentionally or by accident. Once the screen has maximised, the backspace key does not delete any text and instead will input random letters. Pressing the back key to exit does not resolve the issue and I am forced to exit by leaving the application via the phone's Home Key. I…

                                1 vote
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                                  0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • Number pad is always being showed on left of symbols.

                                  I don't want to show the number pad on left of symbols, but the app is ignoring this setting and the number pad is always being showed.
                                  Nexus 4; cm10.2; version 10.2-20131127-NIGHTLY-mako.

                                  1 vote
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                                    0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • The numbers are on the wrong side after the recent updates

                                    After the recent updates, on the numeric keyboard, the numbers are now on the right side and characters on left, which is totally backwards. I have been using SwiftKey for years and now it's all backwards... Please put it back the logical way...

                                    4 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 2 votes
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                                        0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Accept button is disabled in Google signin

                                        Trying to use the Google Cloud which I am apparently forced to do since the local personalization feature has been stripped out (Showstopper if you don't keep that as an option.) So I enter my Google credentials, then it goes to a page that says "Google would like to..." Fine, all okay. But the Accept button is disabled! Dead in the water. No way to make it become enabled, and nothing telling me why it is disabled. Droid incredible 2.Android 2.2.3. PLEASE make this cloud repository an option and let me continue to keep my personalization data on the phone.…

                                        13 votes
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                                          4 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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                                            0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

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