Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

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Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

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  1. No bottom keys in gmail:to field

    I use hebrew/English US SwiftKey layout.
    On last version I encounter a bug that seems to apear whenever the suggestions line is omitted, i.e. the Gmail:to field.
    If I'm in English layout then only the suggestions top buttons are meeting, when I swipe for hebrew then the bottom keys - (space, numbers, enter) is missing as well, so if I want to swipe back to English or numbers then I need to go to another field, change layout and go back to the "to" field.

    4 votes
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      0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
    • Contextual predictions not working

      I'm running Android kitkat on the Nexus 5 and for some reason my SwiftKey has lost almost all sense of context. Every prediction after "and" is "Furious", when there was never a mention of "Fast". When typing a word, it suggests a nonsensical variation of it, such as adding an s when it clearly shouldn't. (for instance, in the last sentence it favored variations over variation). This is getting really annoying, since previously it always predicted (just suggested predictions) the grammatically correct variation of the word I'm typing. Now I pretty much have to type the entire word out to…

      1 vote
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        0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
      • Google mail keyboard problem

        The keyboard does not show up propertly on tge google mail app!!, the settings. And tge main bar dont show up at all.
        Im using a note 3 and have the fool app not tge trial.

        2 votes
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          0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
        • 1 vote
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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
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              1 comment  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
            • Layout and customization

              Dear, I have SwiftKey premium installed and after update from Play store, I can not change the layout as showed in the pictures (from store also).

              O already checked all the configuration options but I can reach the option to change layout.

              My mobile is Samsung galaxy i9505, os 4.3.

              Thanks

              3 votes
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                0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
              • 1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Disable auto correction

                  I don't find any option like to disable auto correction feature in settings of keyboard
                  also checked in advanced setting, however no luck

                  1 vote
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                    0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                  • Ho acquistato l'app. Poi ho resettato il cell ed ora non trovo l'app nelle mie app. Se aggiorno mi chiede il pagamento!

                    Ho acquistato l'app. Poi ho resettato il cellulare ed ora non trovo l'app nelle mie app. Se aggiorno la versione tria mi chiede il pagamento!

                    1 vote
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                      0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                    • Usually SwiftKey refuses to come up default. No developer email for weeks.

                      SwiftKey refuses to be default keyboard after power-off restart

                      1 vote
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                        1 comment  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                      • Was does not work. It won't swipe and even if you type it it will auto change it

                        Was never works. It won't swipe and even if you type it it auto changes it. Why it must be one of the most used words in the launguage.
                        Using latest version. Kitkat but it's effected every version I've used. English UK launguage.

                        1 vote
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                          0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • Bad suggestions

                          Only since the 2 recent versions, all the words that are unique to me in Hebrew are not being suggested to me. It seems like personalization doesn't work at all.

                          Please advise!

                          1 vote
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                            0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • In Galaxy Note 3, when open Samsung note application can't do correction after you type some sentences

                            When open note Samsung application, I can't delete some sentences what I type for do correction

                            2 votes
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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • swiftkey crashes cyanogen rom

                              i've got problems using swiftkey with cm 10.2 and 11 on my s3 mini (rom build by maclaw.pl)
                              it seems like swiftkey is the only 3rd party keyboard that freezes the rom (keyboard disappears - black space instead of the keyboard) and causes reboots ...
                              yesterday i've installed touchpal x and the problems seem to be gone

                              1 vote
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                                0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                              • Space bar is LOST.

                                When using TouchDown email Client on samsung s4, when editing the recipient list Space bar is hidden and can not be used.
                                Bug introduced after latest Release upgrade.

                                Dot (.) also can not be Used.

                                It's same in all email fields

                                1 vote
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                                  1 comment  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                • There is no spacebar

                                  Sometimes there is no spacebar in Russian keyboard after the last update.

                                  6 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Dvorak layout needs to be fixed

                                    Hi, the Dvorak layout on SwiftKey is very bad. Having punctuation on top left is almost muscle memory and backspace on top left is beyond muscle memory. (exaggeration) switching between tablet and desktop is as hard as switching layouts to qwerty and back. I understand you are being creative but it's counter productive. Earlier versions were fine. I waited so long in hopes that you'll be fixing it. Please have an actual Dvorak user design the Dvorak layout please. Please fix it.

                                    6 votes
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                                      0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Text input box

                                          I am having a repeating issue lately when entering text during sms messaging, at random points the text input box will "zoom in" and maximise to several times the size of my phone screen. The problem seems to be related to the backspace key - either when I hit it intentionally or by accident. Once the screen has maximised, the backspace key does not delete any text and instead will input random letters. Pressing the back key to exit does not resolve the issue and I am forced to exit by leaving the application via the phone's Home Key. I…

                                          1 vote
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                                            0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

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