Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can vote and comment on it.

If it doesn't exist, you can post your idea so others can vote on it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  1. remove prediction

    "Remove prediction" is not working and won't remove the prediction. The words gets predicted again and again.

    3 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
    • my keyboard will not pop up when i try to send a text message

      When ever i try to text someone or just type any thing using swift key the keyboard won't pop up

      5 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
      • word completion in hebrew mode is not working on the new version. on HTC desire HD, unistall and reinstall did not solve the problem.

        word completion in hebrew mode on HTC Desire HD does not work while in English it does, uninstalland reinstall did not solve the problem.
        this happend after upfrading to the App

        2 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          1 comment  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
        • SK suggestions bar: change to horizontal slider of multiple words. Sized to length of word

          At present the words predicted often jump from right to left and I often see the word I want as I hit another character and then click the word, but it has jumped.

          So keep things more stable and allow for a greater number of predicted words which can be scrolled which has many benefits.

          I note that predicted words now have little weight compared to first letter of next word, EVEN if first letter is wrong.

          Old version was far superior in this respect

          1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
          • SK Amnesia - since upgrade predictions have become abysmal and unpredictable

            This manifested about 3 or 4 upgrades ago.

            Need ability to re-learn and to select historic texts, sms and from apps like aNdClip, WhatsApp, kik etc

            Thank you.

            1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
            • Salve, vorrei sapere perché devo aquistare di nuovo la swiftkey dopo che ho cambiato il mio smartphone? Ho sempre lo stesso account

              Salve, vorrei sapere: perché devo riacquistare la tastiera swyftkey? Ho cambiato smarthphone e ho fatto l'accesso al play store con lo stesso account ma mela danno a pagamento !

              1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Stopped working with Splashtop Tablet

                Doesn't work with Splashtop Tablet anymore. Used to work flawlessly, but not since this week started...

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                • first letters double or triple

                  First letters of every word are doubled or tripled making swiftkey impossible to use. if you cannot tell me how to stop this, i'll have uninstall swiftkey.

                  3 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                  • Flow not working correctly for personalized words

                    Flow not working correctly for personalized words

                    3 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                    • Scrollable personalized words

                      User can currently choose between 3 words while typing. Need more number of predictions which can be horizontally scrolled.

                      3 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • During Personalisation, RSS has become stuck on "Getting your credentials"

                        I have a problem where RSS Personalisation has become stuck on "Getting your credentials"

                        Phone: Samsung Note II (7105)
                        Version: 4.1.2 (Totally stock)
                        Swiftkey Version: 4.2.0.155

                        Now I'm not able to learn from RSS. I get the message "Already learning from RSS"

                        It's been stuck like this for a few weeks. I'm loath to reset the data because I don't want to lose all my stats!

                        Thanks,
                        Tim

                        14 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • Tenho o SwiftKey tablet, mas não reconhece meu teclado físico bluetooth. Como posso resolver o problema?

                          Tenho um teclado bluetooth Multilaser. Funciona tudo normal mas o SwiftKey tablet não reconhece ele para configurações . Tenho como resolver esse problema?

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                          • Since new update no option to change language in email address field!

                            Since the last update in email address field I don't have the option to change language, no space bar

                            4 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                            • every new update causes a reduction of speed of the keyboard and the system too!

                              every new update can't improve quality..the keyboard is a stone in RAM and the system become very slow and unstable. I have paid for this app and now I'm forced to use Samsung keyboard again. please change way and create a smart and light release of swift! android 2.3.6

                              1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Carriage Return key in webview apps deletes the last word on the current line.

                                  Setup:
                                  -Android 4.3 (Nexus 4 and 2013 Nexus 7)
                                  -Apps that use webviews (such as Boat browser or Fetchnotes)
                                  -Swiftkey 4.1.3

                                  If you are typing the following lines with Swiftkey in an app with webviews:
                                  Test one{carriage return}
                                  Test two

                                  It will appear as:
                                  Test
                                  Test two

                                  This only happens when the cursor is immediately adjacent to the word at the end of a line, if there's trailing whitespace this problem does not show up.

                                  I've been able to reproduce this in the Fetchnotes app and in Boat browser on a Google docs page. When using the stock Android keyboard…

                                  30 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    3 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                  • No bottom keys in gmail:to field

                                    I use hebrew/English US SwiftKey layout.
                                    On last version I encounter a bug that seems to apear whenever the suggestions line is omitted, i.e. the Gmail:to field.
                                    If I'm in English layout then only the suggestions top buttons are meeting, when I swipe for hebrew then the bottom keys - (space, numbers, enter) is missing as well, so if I want to swipe back to English or numbers then I need to go to another field, change layout and go back to the "to" field.

                                    4 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Contextual predictions not working

                                      I'm running Android kitkat on the Nexus 5 and for some reason my SwiftKey has lost almost all sense of context. Every prediction after "and" is "Furious", when there was never a mention of "Fast". When typing a word, it suggests a nonsensical variation of it, such as adding an s when it clearly shouldn't. (for instance, in the last sentence it favored variations over variation). This is getting really annoying, since previously it always predicted (just suggested predictions) the grammatically correct variation of the word I'm typing. Now I pretty much have to type the entire word out to…

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Google mail keyboard problem

                                        The keyboard does not show up propertly on tge google mail app!!, the settings. And tge main bar dont show up at all.
                                        Im using a note 3 and have the fool app not tge trial.

                                        2 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                          Feedback and Knowledge Base