Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

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  1. 4 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • No aprende nuevas palabras

      No aprende nuevas palabras las escribo letra por letra y le doy en la predicción de la izquierda una y otra vez y siempre en otra ocasión tengo que escribir y corregir la palabra porque de le olvida que este maldito teclado no graba ni siquiera el nombre de mi ciudad

      1 vote
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        0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
      • Issues with lag in Chrome when launching keyboard and large delay between key presses

        On DROID DNA, with latest version. Major delay in between key presses and registering on screen up to 3 to 4 seconds at it's worse.

        1 vote
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          0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
        • On numeric entry layout (e.g. Entering PIN), Swiftkey NEVER detects the third key press regardless of which key it is

          When entering a PIN for something, my third key press never registers, hence I always need to press the third key for another time. It's not about loading since some occasions I wait a few seconds before pressing any key at all. Thanks! Samsung Galaxy S2, 4.1.2, Swiftkey version 4.3.0.196

          6 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Keyboard not working properly with predictive text

            As I type, predictive text isn't working so I have to type out each word then press and long - hold to highlight the word then touch the screen again so that it doesn't keep repeating the first word. Its

            1 vote
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              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • Problème avec la disposition des curseur

              Les clavier est inutilisable quand on active les curseurs. On ne voit plus que les prédictions.

              4 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Key pad would not appear on lock screen.

                Could not unlock the phone, so had to reboot.

                1 vote
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                  0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                • the swift keyboard is sluggish

                  The Swift keyboard is sluggish and takes a long time to disappear compared to Google keyboard under KitKat 4.4

                  1 vote
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                    0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                  • 1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Since the latest update to 4.3, the 4 very useful arrow-keys are missing which in the previous versions were at the right hand side! Surpris

                      Since the latest update to 4.3, the 4 very useful arrow-keys (uo, down, left, right) are missing which in the previous versions were at the right hand side!
                      Surprisingly enough, the arrow-keys are missing only on my tablet, on my smartphone they are still present.
                      But on the tablet they are missing regardless if I use the normal (phone) version or the tablet version!
                      Please correct asap, since the arrow-keys are one of the most useful features of SwiftKey!

                      2 votes
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                        0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • 3 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Funktioniert nicht

                          XPERIA Z, kein Flow, nichts intelligentes ,eher simpel. Hatte sie einmal installiert,kam aber aus Zeitgründen nicht dazu.jetzt wieder installiert,testzeitaum abgelaufen.erkennt keine neuen sätze,siehe hier.courser springt beim tippen plötzlich nach oben in den vorhandenen text. Sehr übel im moment

                          3 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • SwiftKey with whatsapp emoticons

                            When I try to use the emoticons that come with whatsapp, by clicking the little emoticons button, the screen of emoticons is supposed to replace the letter keyboard but instead takes to covering the screen directly above the SwiftKey keyboard, making it impossible for me to see what I am typing....! Please correct this! Or help me fix it! I've checked settings and have reinstalled both SwiftKey and whatsapp... Nothing works! Used to work just fine....?! Please help!

                            1 vote
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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • remove prediction

                              "Remove prediction" is not working and won't remove the prediction. The words gets predicted again and again.

                              3 votes
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                                0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • my keyboard will not pop up when i try to send a text message

                                When ever i try to text someone or just type any thing using swift key the keyboard won't pop up

                                5 votes
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                                  1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • word completion in hebrew mode is not working on the new version. on HTC desire HD, unistall and reinstall did not solve the problem.

                                  word completion in hebrew mode on HTC Desire HD does not work while in English it does, uninstalland reinstall did not solve the problem.
                                  this happend after upfrading to the App

                                  2 votes
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                                    1 comment  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                  • SK suggestions bar: change to horizontal slider of multiple words. Sized to length of word

                                    At present the words predicted often jump from right to left and I often see the word I want as I hit another character and then click the word, but it has jumped.

                                    So keep things more stable and allow for a greater number of predicted words which can be scrolled which has many benefits.

                                    I note that predicted words now have little weight compared to first letter of next word, EVEN if first letter is wrong.

                                    Old version was far superior in this respect

                                    1 vote
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                                      0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                    • SK Amnesia - since upgrade predictions have become abysmal and unpredictable

                                      This manifested about 3 or 4 upgrades ago.

                                      Need ability to re-learn and to select historic texts, sms and from apps like aNdClip, WhatsApp, kik etc

                                      Thank you.

                                      1 vote
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                                        0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Salve, vorrei sapere perché devo aquistare di nuovo la swiftkey dopo che ho cambiato il mio smartphone? Ho sempre lo stesso account

                                        Salve, vorrei sapere: perché devo riacquistare la tastiera swyftkey? Ho cambiato smarthphone e ho fatto l'accesso al play store con lo stesso account ma mela danno a pagamento !

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Stopped working with Splashtop Tablet

                                          Doesn't work with Splashtop Tablet anymore. Used to work flawlessly, but not since this week started...

                                          1 vote
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                                            0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

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