2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can vote and comment on it.

If it doesn't exist, you can post your idea so others can vote on it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  1. Typing in browser fields

    I am finding issues with browsers. In filling out fields on Web pages, editing can be a problem. I've tried 3 different browsers, each of them have issues with fields where I have attempted to revise any information. I've deleted letters in fields but SwiftKey doesn't recognize the removal of these letters. Further editing causes fields to add letters that should have been deleted along with the selectedd fromthe supplied word on the SwiftKey keyboard....

    4 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
      • In Greek many times duplicates last letter of the word or totally extinguish it. And many times wrong segregation of the word

        In Greek many times duplicates last letter of the word or totally extinguish it. And many times wrong segregation of the word

        1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
        • 0 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            1 comment  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
          • 3 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
            • Huawei p6: the keys doesn't vibrate

              although I set the keyboard to vibrate when pressing the keys that does not happen.
              HUAWEI ASCEND P6-U06
              ANDROID 4.2.2
              KERNEL 3.0.8
              SwiftKey 4.2.1.202

              Thank you

              1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
              • can't reach some special characters

                Hi!
                I am using htc one / international version. I've only noticed this bug very recently:
                I seem to be unable to reach the not capitalized characters of "a". When I use the German / English keyboard I can access the characters @-à but even going further with the finger doesn't let me reach f.e. the ä. When I switch to the Norwegian keyboard it works just fine. Weird enough, that invisible wall seems only to exist with the English / german "a" characters. Even the capitalized Ä works just fine!
                I can't understand that.

                Thanks in advance for the…

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                • 1 vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • No personalization

                    I am seen this bug reported over and over, without any issues resolved. I have already reported it once myself, but received no response from SwiftKey to a possibility of a fix. I'm using the paid version of your application, and I would like to know that you aren't ignoring my complaints.

                    3 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                    • Can't open microphone

                      I have an LG Optimus G PRO and the text to speech says it can't open the microphone.

                      1 vote
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • Spacebar

                          Spacebar grasps the very top of it, this is interfering with fast write

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • Gmail syncing failed

                            When trying to sync with Gmail it says failed, I was using the SwiftKey for a very long time but never had this problem only from today.

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • Multi touch isn't working, galaxy s4..latest Version

                              Can't. Get the swipe to work on multi touch

                              1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                              • Как сделать так что бы опять появилась цифровая клавиатура потсеред не Как это было раньше и как это показано на скриншо е в маркете?

                                Как сделать так что бы опять появилась цифровая клавиатура потсеред не Как это было раньше и как это показано на скриншо е в маркете?

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • Chrome: unexpected zooming

                                  When typing into a form on Chrome, when the keyboard pops up, the form zooms for some reason, so the typed text is stupidly large, and consequently only a small section of text is visible.

                                  This issue occur on my Xperia S with JB 4.1.2, running the latest versions of SwiftKey and Chrome.

                                  6 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    2 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Swiftkey Cloud 4.2 predictive text not working

                                    Since update to Cloud 4.2 predictive text doesn't work at all. I have to go back to non-cloud version to get predictive text.

                                    7 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Spacebar only entering previous and first word

                                      Whenever I press space, it inserts the previous word, leaving me with a sentence like "I I I I I...." instead of something like "I was looking for you". I cant type fine with no autocorrect or text prediction, but if these are on, I can't type anything intelligible

                                      3 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Flow is going automatically deactivated after an unknown time.

                                        Flow is going automatically deactivated after an unknown time.

                                        Galaxy S4, Android 4.2.2

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                                        • In Google search page, from Dolphin Browser, I'm not able to change the previous text that I used, by adding or deleting words.

                                          In Google search page, from Dolphin Browser, I'm not able to change the previous text that I used, by adding or deleting words, after I used the search button.

                                          7 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Don't see your idea?

                                          Feedback and Knowledge Base