Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

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  1. No personalization

    I am seen this bug reported over and over, without any issues resolved. I have already reported it once myself, but received no response from SwiftKey to a possibility of a fix. I'm using the paid version of your application, and I would like to know that you aren't ignoring my complaints.

    3 votes
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      0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
    • Can't open microphone

      I have an LG Optimus G PRO and the text to speech says it can't open the microphone.

      1 vote
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        3 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • 1 vote
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          0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
        • Spacebar

          Spacebar grasps the very top of it, this is interfering with fast write

          1 vote
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            0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
          • Gmail syncing failed

            When trying to sync with Gmail it says failed, I was using the SwiftKey for a very long time but never had this problem only from today.

            1 vote
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              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • Multi touch isn't working, galaxy s4..latest Version

              Can't. Get the swipe to work on multi touch

              1 vote
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                0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
              • Как сделать так что бы опять появилась цифровая клавиатура потсеред не Как это было раньше и как это показано на скриншо е в маркете?

                Как сделать так что бы опять появилась цифровая клавиатура потсеред не Как это было раньше и как это показано на скриншо е в маркете?

                1 vote
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                  1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                • Chrome: unexpected zooming

                  When typing into a form on Chrome, when the keyboard pops up, the form zooms for some reason, so the typed text is stupidly large, and consequently only a small section of text is visible.

                  This issue occur on my Xperia S with JB 4.1.2, running the latest versions of SwiftKey and Chrome.

                  10 votes
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                    5 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                  • Swiftkey Cloud 4.2 predictive text not working

                    Since update to Cloud 4.2 predictive text doesn't work at all. I have to go back to non-cloud version to get predictive text.

                    7 votes
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • Spacebar only entering previous and first word

                      Whenever I press space, it inserts the previous word, leaving me with a sentence like "I I I I I...." instead of something like "I was looking for you". I cant type fine with no autocorrect or text prediction, but if these are on, I can't type anything intelligible

                      3 votes
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                        1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • Flow is going automatically deactivated after an unknown time.

                        Flow is going automatically deactivated after an unknown time.

                        Galaxy S4, Android 4.2.2

                        1 vote
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                          0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • In Google search page, from Dolphin Browser, I'm not able to change the previous text that I used, by adding or deleting words.

                          In Google search page, from Dolphin Browser, I'm not able to change the previous text that I used, by adding or deleting words, after I used the search button.

                          7 votes
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                            1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • Accents on letter a do not work

                            When holding the key with the letter a, I get a list of 10 possible letters a with different accents. I then only can choose the first four :@âáà all others appear to be blocked even if I move my finger on them

                            1 vote
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                              0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                            • Smiley problems

                              Still getting blue and yellow diamonds instead of standard smileys.

                              1 vote
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                                0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                              • Not predicting my frequent words at all. It used to, not sure what happened. I am using the paid version.

                                Just want to know how to make this work like it had before I purchased. Love everything about it when it works... I make sure to sync with fb, sms, email, etc ept. Am I doing something wrong?

                                2 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • 2 votes
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                                    0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Spontaneous reboot

                                    My phone always reboots by itself, and it happens only when I use SwiftKey.
                                    I have an Ascend p1 by Huawei.

                                    4 votes
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                                      0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Predictions not seem to be learning

                                      It's. Not predicting words I use over and over while texting.

                                      1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 9 votes
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                                          2 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                        • space bar often fails to insert prediction

                                          works sometimes, but then often just inserts a space instead of the prediction, Samsung Note 2

                                          3 votes
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                                            0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

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