Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

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  1. Punctuation key goes haywire

    When trying to hit the punctuation key on my phone it goes haywire when you hold it down to access the extra punctuation. This started with the latest update and is very annoying.

    When you long press on the punctuation key (period) the key will randomly start entering punctuation and the overlay opens and closes very rapidly.

    1 vote
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      1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

      Hi,

      Thank you for reporting this bug, but I need some further information.

      1) Your device model and OS
      2) Your current version of SwiftKey
      3) An explanation of what is happening vs what you thought should happen
      4) The exact steps you took to recreate this issue

      Thank you for the feedback. Please leave this information in the comments section of the thread and not in an email reply.

    • ျမန္မာစာ

      ျမန္မာစာ

      0 votes
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        0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
      • Cursor jumping to end of the word in the search box on the stock browser - Samsung Galaxy S4

        Cursor jumping to end of the word in the search box on the internet app on the Samsung Galaxy S4

        In the search box on the internet app on my Samsung Galaxy S4 when I want to correct a letter in the middle of a word, the cursor keeps on jumping to the end of the word.

        The only way I can get the cursor to the middle of the word is by selecting one of the predicted words first. I have never experienced this previously and am not experiencing this problem when I use Swiftkey on the other apps…

        4 votes
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          0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

          Hello,

          As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report of having a jumpy cursor.

          The support team and I review every report we receive. I can’t answer your question or recommend a solution, I made sure this got into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

          If you or any other community member comes up with a fix, please leave it in the comments.

        • Keyboard does not minimize when phone receives incoming calls..

          I can't answer a call unless it's in my car and paired with my hands free car phone where I can answer with a button on the steering wheel. No matter what I do to the phone. No button will respond as long as the phone is ringing. I have a Motorola.Atrix HD MB886

          10 votes
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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
          • Jumpy cursor with latest kitkat update 4.4.2 on Samsung s4

            Was working fine until latest update to kitkat 4.4.2. Issues in standard email client. Often when trying to delete text, jumps to earlier part of text and keeps doing so. Very frustrating!

            7 votes
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              0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
            • Physical bluetooth keyboard not working

              When I connect my apple Bluetooth keyboard, SwiftKey doesn't recognize it, leaving me with the need to change to my device keyboard.

              3 votes
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                1 comment  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
              • SwiftKey will not stay default on my HTC device (Android 4.3) no matter what I do.

                SwiftKey will not stay default on my HTC device (Android 4.3) no matter what I do. Every time the device sleeps it reverts back to the google keyboard. SwiftKey claim it's Google's fault, pfft, please. For a company that is charging users to have this product, SwiftKey is certainly not doing their part in fixing this problem. The excuse that it's Google's fault is a flat out lie, or astounding ignorance. I've used many different keyboards on my HTC device and not a single one has had this problem with remaining the default keyboard, only SwiftKey does this. Even Swype…

                33 votes
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                  10 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                • Yahoo won't sync. I'm on wifi and have correct account name and password. Tried entering it manually again and for last week, it keeps giv

                  Yahoo hasnt worked for over a week. Constant failure messages. Correct account and password info double checked.

                  4 votes
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                    1 comment  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • 1 vote
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • Nao consigo deixar o return como default na tecla da direita, fica sempre o smile como default

                      Mudar a tecla da direita e deixar o return xomo default ao invés do smile.

                      1 vote
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                        0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Text input issue with Nine email client

                          Htc one, 4.4.2
                          sense 5.5.
                          With nine exchange email, using typing or flow, the keyboard will delete typed words upon spacing. Can take up to 5 trues to get a word to stick rather then delete it an enter a space. Clicking anywhere back into previously typed text causes whatever word I touched to double insert with no space, and spacebar will change my prediction to immediately double or triple insert my last word.

                          1 vote
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                            0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

                            Hello,

                            As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report with the issue you are having with the Nine email client app

                            The support team and I review every report we receive.I currently can’t answer your question or recommend a solution, I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

                            If you or any other community member comes up with a fix, please leave it in the comments.

                          • In Docs to go when in excel number pad switches after one entry

                            Sometimes when I use the keypad in Docs to go in the excel file, when I hit one number it switches back to QWERT forcing me to go back to the number pad to finish entering the entire numerical value.

                            1. Dell Venue 8 3830, version 4.3

                            1. Galaxy S4, version 4.4.2

                            2. SwiftKey 4.4.4.264 (for both)

                            3. Sometimes when I use the keypad (on either device), I press the first
                            number, and then it automatically switches back to the qwerty keyboard.
                            From what I recall, I think it only happens in Excel when I'm using Docs To
                            Go.

                            4.…

                            1 vote
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                              1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi,

                              Please answer all of these questions in the comments section of this bug thread.

                              1) Your device model and OS
                              2) Your current version of SwiftKey
                              3) An explanation of what is happening vs what you thought should happen
                              4) The exact steps you took to recreate this issue

                              Thanks for the feedback.

                            • Predicted word inserted in random place

                              When you give a suggested word to enter it in the text, this is introduced elsewhere in the text, removing the word was there. It is very annoying
                              Android 4.2.2.
                              las version of SwiftKey

                              8 votes
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                                0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

                                Hello,

                                As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this bug on predictions being randomly inserted.

                                The support team and I review every report we receive, since I can’t answer your question or recommend a solution, I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

                                If you or any other community member comes up with a fix, please leave it in the comments.

                              • predictions completely wrong after last update

                                Something happened with the last update. All real words are being corrected to non-words. All the tenses are changing also. So if I type "change", the prediction is "changing." Or if I type going to dinner, it changes to "goi ng to Din er" Something is totally off. It's goofing up the whole program. I can only type at 1/2 the speed because I'm constantly re-correcting the predictions. I'm getting crazy things like sho vels when I type shoveling.

                                What I noticed is that the word I want is almost always in the left (or 1st) box. It seems like…

                                16 votes
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                                  4 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • Number pad not appearing for number input

                                  When I go to edit the time (hours or minutes) in the default alarm app, SwiftKey is opening up with the standard letter keyboard instead of the number pad. The default Samsung keyboard works as expected: it opens the number pad when a number input is required.

                                  Screenshot is here: http://public.abush.fastmail.net/Screenshot_2014-04-23-12-43-48.png

                                  I'm not having this issue with SwiftKey any in other number input fields (e.g. setting the system time, contact phone numbers, etc) - only when setting an alarm time.

                                  Thanks for looking into this.

                                  Samsung S4 mini GT-I9195T, stock Samsung ROM, android 4.2.2, SwiftKey 4.4.6.275

                                  3 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    Thanks for posting.

                                    I have passed this onto our devs, who will look into it as soon as they can. I will let you know of any updates/if any further info is needed.

                                    Thank you for your patience in the meantime! If you or any other community member comes up with a fix, please leave it in the comments.

                                    Thanks.

                                  • 1 vote
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                                      0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • US English predictions are completely off

                                      My Swiftkey predictions are completely off, giving me random, obscure words and unusual/infrequently used words which pop up ahead of commonly used, everyday words. This has been going on for several updates/versions now, and has essentially made use impossible.

                                      1) Samsung S3, Android 4.3

                                      2) Swiftkey 4.4.6.275 and Swiftkey BETA4.5.0.43

                                      3) Whenever I try to swipe anything, unusual and infrequently used words pop up first in priority, and commonly used, everyday words do not come up first. Therefore, I spent an inordinate amount of time going back and fixing what i tried to swipe in order to make a coherent…

                                      3 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hello,

                                        As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report.

                                        I’ve spoken with Rob extensively on this issue and was not able to provide a solution.

                                        I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

                                        If you or any other community member comes up with a fix, please leave it in the comments.

                                      • 10 votes
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                                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Cannot delete single letters like A and I

                                          I suddenly cannot delete single letter words. For example "I" or "a". I hold the back as always but it stops on the I or a and will not delete it. Have to manually move the cursor back before the word and then back behind and it will delete. Sometimes even when going to delete a word such as "I'll" it will delete as far as "I" then stop. Highly annoying can't even use the keyboard like this.

                                          1 vote
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi,

                                            Can you please leave the following information in the comments of this thread:

                                            1) Your device model and OS
                                            2) Your current version of SwiftKey

                                            Thanks for the bug report.

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