2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

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  1. Emoticon

    The return key turns into an emoticon key. I can't hit enter. A lot of people don't use emoticons how do we disable this?

    1 vote
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      0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
    • Random crashes without any message (ANR in com.touchtype.swiftkey)

      SwiftKey crashes randomly, in any app. There is no message saying that it has crashed, the phone just freezes for several minutes, often with one of the on-screen keyboard buttons highligted. I'm not able to load SwiftKey again later, the only solution is to restart the phone. It often restarts automatically after these crashes. It has been like this for several months and SwiftKey several versions. I have tried to delete all SwiftKey data but it does not help.

      Logcat: http://pastebin.com/EkpttzNi

      The logcat reports a "ANR in com.touchtype.swiftkey". You can see that it tries to kill "ProcessRecord{41f87270 0:com.touchtype.swiftkey/u0a10181}" at 12:33…

      9 votes
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        0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
      • Voice input unavailable in word documents

        When using Nexus 7 2013 word apps (Kingsoft and OfficeSuite) I see no microphone for voice input. In SwiftKey servings voice input is checked.

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Holiday theme

          Just upgraded to the newest SwiftKey app and there is no holiday theme as you described in your app update.

          19 votes
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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
          • Google Hangouts: Z-index of keyboard is above paste peg

            In Google hangouts (probably any app where the textarea snaps above the keyboard) the Z-index of the SwiftKey keyboard is higher than the paste peg, meaning you can't tap it to paste if it overlaps SwiftKey. The below screenshot might help:

            https://docs.google.com/file/d/0B_TTYC4lWDLpQmRQVWlLc05RQlE/

            3 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Not learning "ETA" for "eta"

              When I type eta (or tbc, tbd, lmk) I get three predictions, none of these is ETA (or TBC, TBD, LMK). When I hit space I get a red underline telling me I've misspelled the word. ETA is one of the suggested corrections. Why not make that one of the predictions?

              3 votes
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                0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
              • SwiftKey doesn't learn my words.

                My SwiftKey doesn't learn my words even after many times writing it. In the trial version I remember it working.

                6 votes
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                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Typing is slow when first stating a message or email. Even on the web

                  Needs to be faster. To catch up when first starting a message.

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Swiftkey 4.4.5 missing undock option

                    My tablet's Swiftkey got updated and it lost the ability to undock. My phone Swiftkey 4.4.4 still has that option.

                    1 vote
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                      0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                    • Bluetooth audio doesn't work when typing

                      When listening to music with a Bluetooth device (headphones or speakers), as soon as you type with SwiftKey, the sound starts to go crazy (distortion etc.).

                      7 votes
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                        0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                      • Keeps predicting a word I 'removed' from my predictions

                        I'm trying to type a 3 letter word and while I'm typing SwiftKey offers two choices, neither of which is the correct suggestion. But when I try to remove the suggestions from the list in order to teach the dictionary the word's correct form, it says "removed succesfully" but both words stay there. I tried removing many times, to no avail.

                        1 vote
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                          0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • 1 vote
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                            0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                          • LED notification doesn't work after installing swiftkey

                            After doing a reset a couple times and trouble shooting the issue I figured out that the reason why the led notifications stops working is because Swiftkey learns from your emails, and text messages.

                            I guess there is a issue to patch here.

                            59 votes
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                              5 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Key pressed is not the key being recognized - HTC One Kitkat

                                My keys are not pressing the correct keys on Android Kit Kat and ATT HTC One, if i press the space key it actually presses the b key for example

                                1 vote
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                                  0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • Punctuation key goes haywire

                                  When trying to hit the punctuation key on my phone it goes haywire when you hold it down to access the extra punctuation. This started with the latest update and is very annoying.

                                  When you long press on the punctuation key (period) the key will randomly start entering punctuation and the overlay opens and closes very rapidly.

                                  1 vote
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                                    0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi,

                                    Thank you for reporting this bug, but I need some further information.

                                    1) Your device model and OS
                                    2) Your current version of SwiftKey
                                    3) An explanation of what is happening vs what you thought should happen
                                    4) The exact steps you took to recreate this issue

                                    Thank you for the feedback. Please leave this information in the comments section of the thread and not in an email reply.

                                  • Cursor jumping to end of the word in the search box on the stock browser - Samsung Galaxy S4

                                    Cursor jumping to end of the word in the search box on the internet app on the Samsung Galaxy S4

                                    In the search box on the internet app on my Samsung Galaxy S4 when I want to correct a letter in the middle of a word, the cursor keeps on jumping to the end of the word.

                                    The only way I can get the cursor to the middle of the word is by selecting one of the predicted words first. I have never experienced this previously and am not experiencing this problem when I use Swiftkey on the other apps…

                                    1 vote
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                                      0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • heavy performance issues on encrypted devices

                                      I am running swiftkey on different nexus devices (Galaxy and nexus 7). After system encryption the whole performance related to typing is totally gone. It takes up to >10 seconds just to show the keyboard and then there is an very big input lag. Tried with 4.1 up to 4.4 kitkat. The whole system is laggy with Swift key.

                                      NOTE: When I change back to Google keyboard, the system performance gets back to normal! It's a pity,because I like swiftkey. But it is so slow, that is not usable.

                                      19 votes
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Kelimeler gitti

                                        Kelimelerimi unuttu ve geç basıyor klavyeye hemen düzeltilmesi lazım

                                        1 vote
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                                          0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Kitkat update bug

                                          Hello I just installed kitkat 4.4.2. Now this keyboard is running extremely sluggish. My device is the LG g2. Stock.

                                          1 vote
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                                            0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
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