2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

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  1. SwiftKey keyboard doesn't work with S-Note on the galaxy Note 3

    Cut/copy & paste, delete or backspace doesn't work in S-Note using SwiftKey period.
    You need to change to the stock Samsung keyboard in order to utilize S-Note on the Galaxy Note 3 default firmware 4.3

    3 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
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        0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
      • It is not updating

        It is not showing update

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Third party SMS and Kit Kat

          Kit Kat (4.4.2) uses Hangouts as its default messaging app. I have never turned this function on. Instead I use a third party app (mysms).

          It appears SwiftKey tries to learn from Hangouts when learning from SMS. It returns zero minutes later and appears to learn nothing.

          Is they're an adjustment to this that could fix this ?

          1 vote
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            0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
          • Integration into the SwiftKey cloud

            When I try to integrate my yahoo account into the cloud to personalise my SwiftKey I get the message from SwiftKey that the authentication has failed. Although I got an email from yahoo that the information was successfully shared with SwiftKey.

            1 vote
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              0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
            • 1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • عدم امکان ذخیره مدل زبان پویا. Persian

                دم امکان ذخیره مدل زبان پوی

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Emoticon

                  The return key turns into an emoticon key. I can't hit enter. A lot of people don't use emoticons how do we disable this?

                  1 vote
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                    0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • Random crashes without any message (ANR in com.touchtype.swiftkey)

                    SwiftKey crashes randomly, in any app. There is no message saying that it has crashed, the phone just freezes for several minutes, often with one of the on-screen keyboard buttons highligted. I'm not able to load SwiftKey again later, the only solution is to restart the phone. It often restarts automatically after these crashes. It has been like this for several months and SwiftKey several versions. I have tried to delete all SwiftKey data but it does not help.

                    Logcat: http://pastebin.com/EkpttzNi

                    The logcat reports a "ANR in com.touchtype.swiftkey". You can see that it tries to kill "ProcessRecord{41f87270 0:com.touchtype.swiftkey/u0a10181}" at 12:33…

                    9 votes
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                      0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                    • Voice input unavailable in word documents

                      When using Nexus 7 2013 word apps (Kingsoft and OfficeSuite) I see no microphone for voice input. In SwiftKey servings voice input is checked.

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Holiday theme

                        Just upgraded to the newest SwiftKey app and there is no holiday theme as you described in your app update.

                        19 votes
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                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • Google Hangouts: Z-index of keyboard is above paste peg

                          In Google hangouts (probably any app where the textarea snaps above the keyboard) the Z-index of the SwiftKey keyboard is higher than the paste peg, meaning you can't tap it to paste if it overlaps SwiftKey. The below screenshot might help:

                          https://docs.google.com/file/d/0B_TTYC4lWDLpQmRQVWlLc05RQlE/

                          3 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Textra Not Functional in Landscape Mode

                            When I am using the text message app Textra in landscape mode, it is not compatible with SwiftKey. The keyboard is way too large and when I am composing a new text, it blocks the whole contact listing area and then the composition area. Is there any way to make it a little smaller when I am in this app?

                            6 votes
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                              1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                            • Not learning "ETA" for "eta"

                              When I type eta (or tbc, tbd, lmk) I get three predictions, none of these is ETA (or TBC, TBD, LMK). When I hit space I get a red underline telling me I've misspelled the word. ETA is one of the suggested corrections. Why not make that one of the predictions?

                              3 votes
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                                0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • SwiftKey doesn't learn my words.

                                My SwiftKey doesn't learn my words even after many times writing it. In the trial version I remember it working.

                                6 votes
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                                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Typing is slow when first stating a message or email. Even on the web

                                  Needs to be faster. To catch up when first starting a message.

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Swiftkey 4.4.5 missing undock option

                                    My tablet's Swiftkey got updated and it lost the ability to undock. My phone Swiftkey 4.4.4 still has that option.

                                    1 vote
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                                      0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Bluetooth audio doesn't work when typing

                                      When listening to music with a Bluetooth device (headphones or speakers), as soon as you type with SwiftKey, the sound starts to go crazy (distortion etc.).

                                      7 votes
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                                        0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Keeps predicting a word I 'removed' from my predictions

                                        I'm trying to type a 3 letter word and while I'm typing SwiftKey offers two choices, neither of which is the correct suggestion. But when I try to remove the suggestions from the list in order to teach the dictionary the word's correct form, it says "removed succesfully" but both words stay there. I tried removing many times, to no avail.

                                        1 vote
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                                          0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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                                            0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
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