Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

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  1. Premere tre volte sullo stesso punto to della tastiera

    Se premo velocemente 3 volte sullo stesso punto della tastiera avviene una specie di ingrandimento... Come posso eliminare questa cosa?è fastidiosissima se usi i puntini di sospensione o intercalari con la stessa vocale o consonante.

    1 vote
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      0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
    • En Español las predicciones siempre separan el complemento indirecto. Por ejemplo, si quieres poner "estorbarse" pone "estorbar se"

      En Español las predicciones siempre separan el complemento indirecto. Por ejemplo, si quieres poner "estorbarse" pone "estorbar se"

      1 vote
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        0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
      • With keyboard up cannot scroll dolphin plug in bar

        Select text box on browser in dolphin, SwiftKey comes up in Full mode. Swipe from right side of screen to expose plug-ins bar in dolphin. Try to scroll down list and cannot with SwiftKey upLeave this information in the comments, not in the ‘describe bug’ text box
        1) Your device model and OS:att note 3
        2) Your current version of SwiftKey:4.4.6.275
        3) An explanation of what is happening vs what you thought should happen: above
        4) The exact steps you took to recreate this issue: above

        3 votes
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          0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

          Hello,

          As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this bug report regarding an issue with the Dolphin browser.

          The support team and I review every report we receive, since I can’t answer your question or recommend a solution, I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

          If you or any other community member comes up with a fix, please leave it in the comments.

        • The latest version of Swiftkey constantly changing from default keyboard on Note 3.

          The latest version of Swiftkey constantly changing from default keyboard on Note 3.

          4 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • no flow/predictions in MyFinessPal

            pleae make flow/ predictions work with MyFinessPal

            3 votes
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              0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
            • Won't remember any words, even my daughters name that I type all the time. And prediction of the next word is now useless

              Won't remember any words, even my daughters name that I type all the time. And prediction of the next word is now useless

              44 votes
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                2 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
              • 3 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • A common Turkish word does not get predicted

                  There is this Turkish word 'panpa' which I use very often but with the latest update I never see it getting predicted. It's extremely frustrating as it could be one of the words I type the most . For example I'll try typing now and let's see what happens: Paşa (I never use this word). Please fix your language model as this looks like a recent regression.

                  9 votes
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                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • predictions completely wrong after last update

                    Something happened with the last update. All real words are being corrected to non-words. All the tenses are changing also. So if I type "change", the prediction is "changing." Or if I type going to dinner, it changes to "goi ng to Din er" Something is totally off. It's goofing up the whole program. I can only type at 1/2 the speed because I'm constantly re-correcting the predictions. I'm getting crazy things like sho vels when I type shoveling.

                    What I noticed is that the word I want is almost always in the left (or 1st) box. It seems like…

                    16 votes
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                      5 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                    • ျမန္မာစာ

                      ျမန္မာစာ

                      0 votes
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                        0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • Keyboard does not minimize when phone receives incoming calls..

                        I can't answer a call unless it's in my car and paired with my hands free car phone where I can answer with a button on the steering wheel. No matter what I do to the phone. No button will respond as long as the phone is ringing. I have a Motorola.Atrix HD MB886

                        10 votes
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                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • Jumpy cursor with latest kitkat update 4.4.2 on Samsung s4

                          Was working fine until latest update to kitkat 4.4.2. Issues in standard email client. Often when trying to delete text, jumps to earlier part of text and keeps doing so. Very frustrating!

                          7 votes
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                            0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • Physical bluetooth keyboard not working

                            When I connect my apple Bluetooth keyboard, SwiftKey doesn't recognize it, leaving me with the need to change to my device keyboard.

                            3 votes
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                              1 comment  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                            • SwiftKey will not stay default on my HTC device (Android 4.3) no matter what I do.

                              SwiftKey will not stay default on my HTC device (Android 4.3) no matter what I do. Every time the device sleeps it reverts back to the google keyboard. SwiftKey claim it's Google's fault, pfft, please. For a company that is charging users to have this product, SwiftKey is certainly not doing their part in fixing this problem. The excuse that it's Google's fault is a flat out lie, or astounding ignorance. I've used many different keyboards on my HTC device and not a single one has had this problem with remaining the default keyboard, only SwiftKey does this. Even Swype…

                              33 votes
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                                10 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                              • Yahoo won't sync. I'm on wifi and have correct account name and password. Tried entering it manually again and for last week, it keeps giv

                                Yahoo hasnt worked for over a week. Constant failure messages. Correct account and password info double checked.

                                4 votes
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                                  1 comment  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Nao consigo deixar o return como default na tecla da direita, fica sempre o smile como default

                                    Mudar a tecla da direita e deixar o return xomo default ao invés do smile.

                                    1 vote
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                                      0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Text input issue with Nine email client

                                        Htc one, 4.4.2
                                        sense 5.5.
                                        With nine exchange email, using typing or flow, the keyboard will delete typed words upon spacing. Can take up to 5 trues to get a word to stick rather then delete it an enter a space. Clicking anywhere back into previously typed text causes whatever word I touched to double insert with no space, and spacebar will change my prediction to immediately double or triple insert my last word.

                                        1 vote
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                                          0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hello,

                                          As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report with the issue you are having with the Nine email client app

                                          The support team and I review every report we receive.I currently can’t answer your question or recommend a solution, I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

                                          If you or any other community member comes up with a fix, please leave it in the comments.

                                        • In Docs to go when in excel number pad switches after one entry

                                          Sometimes when I use the keypad in Docs to go in the excel file, when I hit one number it switches back to QWERT forcing me to go back to the number pad to finish entering the entire numerical value.

                                          1. Dell Venue 8 3830, version 4.3

                                          1. Galaxy S4, version 4.4.2

                                          2. SwiftKey 4.4.4.264 (for both)

                                          3. Sometimes when I use the keypad (on either device), I press the first
                                          number, and then it automatically switches back to the qwerty keyboard.
                                          From what I recall, I think it only happens in Excel when I'm using Docs To
                                          Go.

                                          4.…

                                          1 vote
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                                            1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi,

                                            Please answer all of these questions in the comments section of this bug thread.

                                            1) Your device model and OS
                                            2) Your current version of SwiftKey
                                            3) An explanation of what is happening vs what you thought should happen
                                            4) The exact steps you took to recreate this issue

                                            Thanks for the feedback.

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