2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

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  1. Personalization

    SwiftKey can not access my personalization accounts anymore.

    1 vote
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      0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
    • App crashes everytime I type fast.

      Everytime I try and type fast the app crashes. The response is also slow. The word or alphabet appears on the screen after a few seconds of me pressing it on the keyboard.

      4 votes
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        1 comment  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →

        Hello,

        Can you please leave:

        1) Device model
        2) Device OS
        3) Current SwiftKey version
        4) Any specific apps it happens in
        5) Any detailed steps you took to recreate this.

        Thank you for your help and feedback.

      • Keyboard appears on lock screen

        The SwiftKey keyboard appears on my lock screen when I wake my device from an app that requires keyboard input (I.e. Message). I'm using Samsung Galaxy Note 3 (firmware and SwiftKey both updated)

        20 votes
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          3 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
        • Hword

          When using the hancom hword app the letter you type replaces the previous letter so no words are formed. Happens consistently on Galaxy Tab Pro 8.4. Current version: 4.4.5.273.

          1 vote
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            0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • 1 vote
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                0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
              • Issue with numbers and decimal point

                Issue with it auto insert repitious numbers I. E. 12.000.0.0.0.

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Emoticons

                  Emoticons are no longer available since last upgrade. I have only the punctuation that represent the emoticons. This is same sending and recieved texts an email.
                  I have htc one (m7), Android 4.4.2 and Sence 5.5. (emoticons work fine with htc sense keboard)

                  1 vote
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                    0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • 1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • 1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Cloud missing device

                        I've got two smartphones, HTC One X+ and HTC One M8. Both are running with SwiftKey 4.4. In both Apps I'm logged in with the same Cloud ID. But in both Apps I can only the device the app is running on.

                        1 vote
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                          0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                        • montri

                          After I installed the recent updated of swift key iam unable to use display suggestion as part of its prediction when I was typing.

                          1 vote
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                            0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                          • Google Drive share input after file extension

                            When sharing a file (for example a photo) with the Google Drive app, an input field for the filename will be displayed. This field has a file extension, (.jpg, etc) and the cursor is places before the extension. The first character that I typed is placed before the extension, but the second and all other characters that I typed are places after the extension.

                            Tested on a LG Nexus 5 with Android 4.4.2 and Swiftkey 4.4.1.241
                            Worked well with the default Nexus keyboard software, so this doesn't look a Google Drive bug.

                            10 votes
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                              3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                            • Words disappearing

                              Hello, the past month or so I've noticed words disappearing after I've typed them and hit the space bar. I type a word and when I hit space, it deletes the word and put a space in its place. It doesn't happen with every word but maybe one in ten or twenty. Using HTC One Kit Kat stock phone
                              Thanks

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • 38 votes
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                                  6 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                • SwiftKey now shows up on atm (task manager)

                                  I use the built-in Android Task Manager to kill un-needed tasks and keep battery use low.
                                  Normally the take manager shows only user-level apps and nor background apps or services. Just recently the Atm started showing SwiftKey which it previously hadn't. If I use the Clear All button it not only stops SwiftKey, it turns it off as default keyboard too!
                                  The built-in ATM doesn't have an ignore list or white list (that I can access) so it's not something I can fix myself.

                                  Can you? I would love for SwiftKey to be invisible on the task list as before.

                                  1 vote
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                                    0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Jumpy cursor in Private Diary

                                    I have noticed the cursor jumping around, when I make entries in my Private Diary app.

                                    My SwiftKey version: 4.4.5.273.
                                    Private Diary versiin: 3rd Feb 2014

                                    During the editing of an entry, the cursor seems to jump forward for no apparent reason. This seems to happen with no discernible pattern. When typing an entry for the first time; the jumping doesn't seem to occur. Only when I'm editing an entry. I've not noticed it happening with any other apps, at this time. I use SmartOffice2 for my documents; so far that seems to be ok.

                                    I am using a Samsung…

                                    1 vote
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                                      0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Cursor jumps in email app GS4 4.2.2

                                      Placing the cursor at the end of, or inside, a word and pressing backspace causes the cursor to jump higher in the email and delete a character from where ever it happens to land.

                                      I can reproduce the result in any given email.

                                      Sometimes it does delete properly... Not often.

                                      This started after my update to 4.2.2.

                                      1 vote
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                                        0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Latest updates are causing a lag

                                        I have the latest version of SwiftKey but for the past several days, SwiftKey has caused delays when typing. The keyboard is lagging and cannot keep up. If I continue to type and don't wait for SwiftKey to catch up, it will then freeze. I have tried using my standard Samsung keyboard and this issue does not occur. I have also deleted and reinstalled SwiftKey but the issue continues. It is getting to the point where I can't use SwiftKey anymore because it is too annoying. Do you have any suggestions on what I can do to eliminate the lagging…

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • It does not allow soft phones to be installed. When I changed keyboards no problem to install!!

                                          Fix the problem. It's not obvious. It has cost me hours and hours and days to work out.
                                          If you want more info from mme would be happy to elaborate.

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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