2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

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  1. Language

    In a XPERIA p with jb 4.1.2 with swiftkey 4.4.5 the languages gone periodically and i have to download again and again. Please fix this.

    1 vote
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      0 comments  ·  Language  ·  Flag idea as inappropriate…  ·  Admin →
    • Unable to edit user library of learned words

      Needs to have a way to access user defined words so you can delete ones that were learned in error

      3 votes
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        0 comments  ·  Language  ·  Flag idea as inappropriate…  ·  Admin →
      • Keeps crashing on Nexus 4 with Kitkat

        1) Your device model and OS : Nexus 4 with Android 4.4.2
        2) Your current version of SwiftKey : 4.4.4.264
        3) An explanation of what is happening vs what you thought should happen : SwiftKey keeps crashing at least 4-5 times a day especially on continuous usage. It also forces the OS to crash causing the phone to restart - the restart happens for 40-50% of the crashes. In fact after up gradation to KitKat, SwiftKey has become extremely unstable & erratic. Also becomes sluggish during usage. Please help! Dread shifting to Google keyboard.

        5 votes
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          0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
        • 28 votes
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            4 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
          • Samsung Galaxy S4 switches to system keyboard from Swiftkey when attaching bluetooth keyboard.

            Headline says it most. Also changes the 'default' keyboard from Swiftkey to the system keyboard. This sucks. i don't know if it's you guys, or Samsung. Either way, please fix (I love my logitech keyboard)

            3 votes
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              0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
            • SwiftKey stores passwords pasted from clipboard

              Unfortunately, SwiftKey does not care about the user's sensitive data like passwords. In another topic it was already mentioned that SwiftKey ignores an app developer's TYPE_TEXT_FLAG_NO_SUGGESTIONS configuration of text field which - according to Google's intention - disables auto-completion so that sensitive data is not stored for any future suggestions. This is a serious bug!

              Another problem ist that SwiftKey stores sensitive data that is pasted via the clipboard. In my scenario a user uses a password management app. Within the app, the user can copy passwords and other sensitive information into the clipboard, switch to another app like a…

              3 votes
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                0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
              • t + space(quickly) = 0 + 123

                "T + space bar to quickly create, zero + 123 (special symbols) beyond the bug.("T + space bar를 빠르게 작성시 0 + 123(특수기호)로 넘어가는 버그가 있다.)

                1 vote
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                  0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                • No me aparecen las palabras aprendidas

                  Buenas tardes, soy usuario pro y hace unos cinco días tengo el problema de que se me borraron todas mis palabras aprendidas del teclado, además noto que el teclado no está aprendiendo las palabras nuevas como antes ni aprende de las demás aplicaciones como Facebook y Twitter

                  1 vote
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                    0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • Hi, facing a bug on Swiftkey. it doesn't display at all or halfway displays for some applications. Running Nexus 4 KitKat.

                    Running a custom ROM. Facing some app incompatibility. Probably some SQL commit issue.

                    1 vote
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                      0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                    • No puedo ugilozar el flow

                      No puedo utilizar el flow deslisante

                      1 vote
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                        0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • My SwiftKey keyboard is not appearing down below a dialog box that I have placed my cursor into, until well after 25 blinks on most occasio

                        I have one of the newer nooks and the old SwiftKey was much more responsive to my input. possibly find out if other keyboards are dominant and cause bad performance in SwiftKey.

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Holiday theme

                          Just upgraded to the newest SwiftKey app and there is no holiday theme as you described in your app update.

                          21 votes
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                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • 3 votes
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                              0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Jumpy cursor Samsung Note 3 email app

                                The cursor in the email app jumps randomly in the text. It is almost impossible to write a text with more than one word. Frustrating.

                                1 vote
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                                  0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • Evernote Jumpy Cursor

                                  When I'm using Evernote to take notes, my location within the note keeps jumping back to where my cursor resided last. So if I'm editing something at the bottom of a long note and attempt to scroll back up within the note, it keeps jumping back to the bottom again. The only way I can get it to scroll up and down without jumping back to the prior location is to switch back to the HTC Keyboard and scroll up, then edit. Sucks having to default back to the HTC keyboard, but I can't use Evernote without it.

                                  Swiftkey -…

                                  1 vote
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                                    0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                  • The Russian phonetic keyboard is missing й ь ю э

                                    The Russian phonetic keyboard is missing the letters й ь ю э. And also, every time I write the word "do" it autocorrects it to don't and it's driving me crazy. Is there any way to fix that? And last but not least, it would be great if there was an emoji keyboard along with the language ones like in the app "smart keyboard". It sucks to have to switch keyboards all the time.

                                    1 vote
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                                      0 comments  ·  Language  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Jumpy cursor with latest kitkat update 4.4.2 on Samsung s4

                                      Was working fine until latest update to kitkat 4.4.2. Issues in standard email client. Often when trying to delete text, jumps to earlier part of text and keeps doing so. Very frustrating!

                                      4 votes
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                                        0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 5-7 second opening lag after hitting text box in Duolingo.

                                          Swiftkey is generally opening slower in every app (approx. 1-2s), than it used to before, but it gets especially stubborn when using Duolingo app. Every new excercise makes me wait for Swiftkey keyboard to pop up after hitting answer text box, from 5 to even 7 seconds! I waste more time waiting for the keyboard than actually practising this way. Default keyboard pops up immediately.

                                          Is my phone really too slow already?

                                          Samsung Galaxy S2, Jelly Bean 4.1.2/Cyanogenmod 10.2 (no difference)

                                          12 votes
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                                            0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
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