Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

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  1. Facebook edit comment problem

    When I enter the text box to edit a Facebook comment in the Facebook app, SwiftKeys prediction bar disappears and I cannot even Edit any text manually either.

    28 votes
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      3 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
    • Prediction bar not coming on

      Since today my prediction bar is not coming up at all. Its kinda weird not having it. If yall come please get this back working. I kinda need it

      11 votes
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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • No hay autocorrector

        No aparece nadaaaa de correciones

        1 vote
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          0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
        • Wells Fargo banking app. Numbers don't work

          The numbers don't work on my bank program. If I want to deposit a check into my Wells Fargo checking when I get to where it asks for the check amount it stops working. Using the Google Keyboard works fine so it isn't the bank software. I am using Nexus 7 2013, kitkat, and SwiftKey 4.4 6 225

          3 votes
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            0 comments  ·  7. Other  ·  Flag idea as inappropriate…  ·  Admin →

            Hi there,

            Thank you for reporting this. I’m sorry I can’t provide a solution at this stage, but to enable us to investigate further it would be helpful if you could please provide some more details for us.

            Please could you let us know in the comments:

            - An explanation of exactly what is/is not happening vs what you thought should happen
            - The exact steps you took to recreate this issue
            - A screenshot if this demonstrates the issue

            Thank you!

          • Words being combined, spaces not being inserted, and extra letters when in text fields

            This happens in 2 instances, and randomly. Letter duplicating also happens randomly.

            1. When I write out a long "word" that is really multiple words that I just forgot to put in spaces. SwiftKey will not separate the words out and will just drop it as one huge word.

            2. Sometimes words get randomly combined, when I know I put a space there.

            Letter duplicating: Sometimes SwiftKey will insist on duplicating either the first or last letter of a word, and will allow these mistyped words through. It even forces these letter on, and I know I don't type like…

            6 votes
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              1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
            • 84 votes
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                10 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
              • Devices are not syncing

                Got Galaxy S5 and trying to migrate from S3. Both devices are on the latest version. Both are loved on with the same google ID. Both are showing only 1 device registered (this device). Both syncs forced and completed.

                1 vote
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                  1 comment  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi,

                  Thank you for reporting this bug. I have a suggestion that could help.

                  Uninstall > reinstall > sign back into the cloud.

                  Please reply back in the comments with the results.

                  Thank you.

                • Typing entry in Web page doesn't move to next field.

                  I normally enter my golf score on the RCMP website. The Google keyboard would automatically skip to the next field (next hole entry) if I type a single digit (except for "1" for 10,11,12). SwiftKey dies not and I can't find any setting to change this. Will Uninstaller.

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Hello,

                    As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report on the incompatibility of the RCMp website.

                    The support team and I review every report we receive, since I can’t answer your question or recommend a solution, I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

                    If you or any other community member comes up with a fix, please leave it in the comments.

                  • Keyboard lag while using Avast antivirus

                    if avast antivirus prompts for pin at any point of time, a lot of lag is observed. For example, while entering my pin, after entering the first two characters the third key press is not recognized and simply jumps to 4th character.

                    8 votes
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                      1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                    • Flow doesn't work in unified remote

                      Flow doesn't do anything when typing in unified remote, have to type the classic way when I want to type on the computer. Swype didn't have this problem so it's not a unified remote problem

                      Thanks

                      1 vote
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                        0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

                        Hello,

                        As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report on flow not working with the Unified Remote app.

                        The support team and I review every report we receive, since I can’t answer your question or recommend a solution, I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

                        If you or any other community member comes up with a fix, please leave it in the comments.

                      • Google Hangouts, Swiftkey lags and crashes

                        When using Google Hangouts Swiftkey is often laggy and takes up to a few seconds to respond to key presses (it seems to cache them and then catch up later) Other keyboards work correctly.

                        On occasion the entire keyboard disappears and then returns, I guess this is a crash?

                        When typing in all other programmes, G+, Facebook, GMail the keyboard seems responsive, no crashes and perfect.

                        I have tried clearing the cache and local data but the problem persists.
                        The issues appear with flow and cloud either on or off.

                        Some details you may need:
                        Phone: Google Galaxy Nexus
                        Android…

                        100 votes
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                          16 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                        • ez egy szar

                          Talán ha az ajánlott szót tenné oldalra és a beírtat középre...

                          1 vote
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                            0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • When entering text in to Web forms, the word is sometimes deleted instead.

                            Device: Samsung Galaxy S4
                            Android Version: 4.4.2
                            Swiftkey version: 4.4.5.273

                            When entering text in to input forms on the default browser for the Samsung Galaxy S4, sometimes the auto-completed predictions disappear. This happens on three different websites that I use including Facebook. Often when I go to enter the next word, it will combine both words in to a jumbled mess or put the word on a different line.

                            6 votes
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                              0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello,

                              As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report.

                              The support team and I review every report we receive, since I can’t answer your question or recommend a solution, I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

                              If you or any other community member comes up with a fix, please leave it in the comments.

                            • Could not read parameter file parameters.json since update 4.4.4.264

                              Last week I've updated Swiftkey to 4.4.4.264. It worked fine for a few hours but soon the keyboard was no longer displayed.

                              Even when opening the app the app closed itself. Strange thing was this happened in 'steps'. By that I mean when I opened the app and chose the 'Language' menu after a few secs the main screen showed again, a few secs later the app was closed.

                              I have uninstalled (and rebooted) my device. After a re-install of Swiftkey it worked fine again for about a day. Again the keyboard stopped showing up afterwards, the app does remain…

                              9 votes
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                                2 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • I have paid for the app, but despite 2 hours of help from Google Play, it won't load. Help!

                                  I have paid for the app, but it says insufficient memory - but there is 250mb available and other apps load with no problem. The free version loaded with no problem, but now even that one doesn't load and I get an error message which says "unknown error 918". The transaction ID is 12999763169054705758. 1386679740369791. I have a Galaxy G2 phone. My username is petermichaelgoldsmid@gmail.com. It's a great app, but extremely frustrating not to be able to download it, having already purchased it. Please help!! Thank you. Peter Goldsmid

                                  4 votes
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                                    1 comment  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                  • purtroppo il processo com google process gapps si è interrotto

                                    purtroppo il processo com google process gapps si è interrotto

                                    kitkat 4.4.2

                                    7 votes
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                                      0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                    • galaxy s3 freezes for a time between 2 and 11 minutes

                                      1) Samsung Galaxy S3 i9300 Cyanogenmod 11 M5
                                      2) version of SwiftKey day 03/04/2014, last update. -
                                      3) using the cell with stable cyanogenmod Cyanogenmod 10.2 11 M5, both ROM, using SwiftKey day version of 04.03.2014, the phone freezes for period of 2-11 minutes, then returns control to the user.
                                      to uninstall the application, the phone works barbarian, before the upgrade 04/03/14 SwiftKey worked wonders with cyanogenmod.
                                      4) using any program and make use of the keyboard, then enter some data, the phone freezes for no maximum time of 11 minutes, then returns to normal.
                                      So far to continue using…

                                      6 votes
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                                        0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 3 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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                                            0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →

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