2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

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  1. Latest updates are causing a lag

    I have the latest version of SwiftKey but for the past several days, SwiftKey has caused delays when typing. The keyboard is lagging and cannot keep up. If I continue to type and don't wait for SwiftKey to catch up, it will then freeze. I have tried using my standard Samsung keyboard and this issue does not occur. I have also deleted and reinstalled SwiftKey but the issue continues. It is getting to the point where I can't use SwiftKey anymore because it is too annoying. Do you have any suggestions on what I can do to eliminate the lagging…

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • It does not allow soft phones to be installed. When I changed keyboards no problem to install!!

      Fix the problem. It's not obvious. It has cost me hours and hours and days to work out.
      If you want more info from mme would be happy to elaborate.

      1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • On LG G2 and KitKat SwiftKey crashes any app while typing

        Hi, since I updated to KitKat (4.4.2) my LG G2 unexpectedly crashes and closes any app that I'm typing in, be it email, whatsapp, text or browser.
        This is terribly annoying and it happens quite often. I've tried many things even reinstalling.

        Please help resolve this nuisance!

        Thanks!

        3 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • I lost lenguage

          Model motorola XT 1058
          Os android 4.4.2
          Swiftkey 4.4.5.273

          Since i updated the app, i lost the lenguage packs as well as unable to download languages, since it always appears a falt message

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Sluggish performance on KitKat 4.4.2

            the keyboard is nonresponsive, lags and may need a couple of retries before text input actually computes.

            1 vote
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              0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
            • Missing enter & smiley key options

              Enter key works as enter in e.g. Chrome, but it can only insert a smiley in hangouts or the Android messages. I need an option in the layout settings to be able to set the primary usage of this button to simply be an enter key.
              The smiley key should be configurable too, thus we could choose between the :) or :-) formats.
              These issues have been identified earlier on other phones too. Please add these features ASAP. Otherwise, I'll need to find another keyboard to use.

              3 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Unable to type the word "You"

                When I try to type the word "You," none of the three letters will show up until after I've typed all three, and then it shows up as a single letter: "U." No matter how many times I've tried to correct this problem via removing it from the predictions dictionary, it continues to happen. The only way to remedy the problem is to type the word very slowly and wait for each of the three letters to appear on the screen before moving onto the next. As soon as I increase my typing rate beyond a certain point, the problem…

                3 votes
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                  0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                • 1 vote
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                    0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                  • Lag and letters skipped

                    I've been having problems with the keyboard lagging and skipping letters. I've seen others post with similar problems, but I can't find a fix. I can feel the haptic feedback so I know I pressed a key, but the letter is not typed. If there's any settings that fix this, please let me know. I love the keyboard, but can't deal with this much longer. I have a Droid Razr M running Android 4.1.2. Swiftkey is version 4.4.5.273. Just replaced my phone and still happens with the new phone with a fresh install. This happens in all apps, but I…

                    3 votes
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                      0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                    • 1 vote
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                        0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • J

                        I paid for swiftkey ages ago and recently did a factory reset.now its not letting.me use without paying again.why? I feel i have been robbed

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                          0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                        • 1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • SwiftKey keyboard doesn't work with S-Note on the galaxy Note 3

                            Cut/copy & paste, delete or backspace doesn't work in S-Note using SwiftKey period.
                            You need to change to the stock Samsung keyboard in order to utilize S-Note on the Galaxy Note 3 default firmware 4.3

                            3 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                              • It is not updating

                                It is not showing update

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Third party SMS and Kit Kat

                                  Kit Kat (4.4.2) uses Hangouts as its default messaging app. I have never turned this function on. Instead I use a third party app (mysms).

                                  It appears SwiftKey tries to learn from Hangouts when learning from SMS. It returns zero minutes later and appears to learn nothing.

                                  Is they're an adjustment to this that could fix this ?

                                  1 vote
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                                    0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Integration into the SwiftKey cloud

                                    When I try to integrate my yahoo account into the cloud to personalise my SwiftKey I get the message from SwiftKey that the authentication has failed. Although I got an email from yahoo that the information was successfully shared with SwiftKey.

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                                      0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • عدم امکان ذخیره مدل زبان پویا. Persian

                                        دم امکان ذخیره مدل زبان پوی

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Emoticon

                                          The return key turns into an emoticon key. I can't hit enter. A lot of people don't use emoticons how do we disable this?

                                          1 vote
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                                            0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
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