2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can vote and comment on it.

If it doesn't exist, you can post your idea so others can vote on it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  1. No puedo ugilozar el flow

    No puedo utilizar el flow deslisante

    1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
    • My SwiftKey keyboard is not appearing down below a dialog box that I have placed my cursor into, until well after 25 blinks on most occasio

      I have one of the newer nooks and the old SwiftKey was much more responsive to my input. possibly find out if other keyboards are dominant and cause bad performance in SwiftKey.

      1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • 3 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
        • 1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Buggy swipe to delete gesture

            Swipe deletion is not working properly. You have to try many times before it works.

            Galaxy S5

            1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
            • Jumpy cursor Samsung Note 3 email app

              The cursor in the email app jumps randomly in the text. It is almost impossible to write a text with more than one word. Frustrating.

              1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
              • Evernote Jumpy Cursor

                When I'm using Evernote to take notes, my location within the note keeps jumping back to where my cursor resided last. So if I'm editing something at the bottom of a long note and attempt to scroll back up within the note, it keeps jumping back to the bottom again. The only way I can get it to scroll up and down without jumping back to the prior location is to switch back to the HTC Keyboard and scroll up, then edit. Sucks having to default back to the HTC keyboard, but I can't use Evernote without it.

                Swiftkey -…

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                • The Russian phonetic keyboard is missing й ь ю э

                  The Russian phonetic keyboard is missing the letters й ь ю э. And also, every time I write the word "do" it autocorrects it to don't and it's driving me crazy. Is there any way to fix that? And last but not least, it would be great if there was an emoji keyboard along with the language ones like in the app "smart keyboard". It sucks to have to switch keyboards all the time.

                  1 vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    0 comments  ·  Language  ·  Flag idea as inappropriate…  ·  Admin →
                  • Jumpy cursor with latest kitkat update 4.4.2 on Samsung s4

                    Was working fine until latest update to kitkat 4.4.2. Issues in standard email client. Often when trying to delete text, jumps to earlier part of text and keeps doing so. Very frustrating!

                    4 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                    • 1 vote
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • 5-7 second opening lag after hitting text box in Duolingo.

                        Swiftkey is generally opening slower in every app (approx. 1-2s), than it used to before, but it gets especially stubborn when using Duolingo app. Every new excercise makes me wait for Swiftkey keyboard to pop up after hitting answer text box, from 5 to even 7 seconds! I waste more time waiting for the keyboard than actually practising this way. Default keyboard pops up immediately.

                        Is my phone really too slow already?

                        Samsung Galaxy S2, Jelly Bean 4.1.2/Cyanogenmod 10.2 (no difference)

                        12 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                        • Personalization

                          SwiftKey can not access my personalization accounts anymore.

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • App crashes everytime I type fast.

                            Everytime I try and type fast the app crashes. The response is also slow. The word or alphabet appears on the screen after a few seconds of me pressing it on the keyboard.

                            4 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              1 comment  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello,

                              Can you please leave:

                              1) Device model
                              2) Device OS
                              3) Current SwiftKey version
                              4) Any specific apps it happens in
                              5) Any detailed steps you took to recreate this.

                              Thank you for your help and feedback.

                            • Keyboard appears on lock screen

                              The SwiftKey keyboard appears on my lock screen when I wake my device from an app that requires keyboard input (I.e. Message). I'm using Samsung Galaxy Note 3 (firmware and SwiftKey both updated)

                              20 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                3 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                              • Hword

                                When using the hancom hword app the letter you type replaces the previous letter so no words are formed. Happens consistently on Galaxy Tab Pro 8.4. Current version: 4.4.5.273.

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Issue with numbers and decimal point

                                      Issue with it auto insert repitious numbers I. E. 12.000.0.0.0.

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Emoticons

                                        Emoticons are no longer available since last upgrade. I have only the punctuation that represent the emoticons. This is same sending and recieved texts an email.
                                        I have htc one (m7), Android 4.4.2 and Sence 5.5. (emoticons work fine with htc sense keboard)

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Don't see your idea?

                                          Feedback and Knowledge Base