Bug Reports - ARCHIVE

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Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

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  1. when typing two words joined by a dash, cannot swipe second word

    If I type in a compound word (two words hyphenated, such as "hard-working" or "mid-leg") it will let me swipe in the first word, but I have to tap in the second.

    I use a Samsung Note3
    software version 4.4.6.275.

    1 vote
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      0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
    • random word prediction and editing a word

      While trying to type fast on default browser or chrome for Galaxy S4, the SwiftKey Keyboard predicts the previous word multiple times connected mostly by only pressing one letter. Or when adding an exclamation mark or any character, it goes within the current word and Inserts predictions without pressing space bar.

      When trying to put the cursor within a word, the cursor jumps everywhere and sometimes adds a random letter at the end of the word. And not being able to move the cursor manually by dragging because it disappears.

      10 votes
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        3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
      • Space removed before "-" (when trying to use a dash, not hyphen)

        When a space is typed after a word followed by "-", SwiftKey should not assume that you didn't mean to do it and are typing a hyphenated word(s). As seen in MS Word, the dash is actually a longer character than a hyphen... But even if unable to convert it in the same way, please don't remove an intentionally typed space!

        (interestingly, it didn't insert the space before the "?" that time although it often does!

        1 vote
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          0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
        • Flow enters multiple words in one swipe

          Best way to some up is with an example:

          Rev bf him.

          That was me trying to write "random" using flow. However it often works flawlessly. Just sometimes randomly spits out multiple words from one swipe.

          When I was testing the bug before, trying to type "random" gave me:

          "And FB fugitive K Km"

          I did notice though that the flow trail was unbroken, so it's not as if I'm lifting my finger too much. I can actually swipe very slowly and carefully and it will still spit out random words sometimes.

          Can be quite annoying when I suddenly have…

          1 vote
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            0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
          • Capitalized

            I write with lowercase letters and in receivers SMS are uppercase.. Greek and English language. G2 and Sony Z with kit Kat. Please fix that.

            1 vote
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              0 comments  ·  7. Other  ·  Flag idea as inappropriate…  ·  Admin →
            • 1 vote
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                0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
              • Unable to log into Google Account for better predictions.

                I just purchased this app and am unable to log into my Google account for better predictions on my Nexus 7 Tablet. I'm unsure why I even need to relogin as the credentials should be on the device itself.

                I can input my password and it brings me to the second form authentication. Once here I successful receive the text message with the code and the issue occurs when I type this in and press the Submit button. Once I try to login the application sits for a while and eventually states https://accounts.google.com/secondfactor is currently unavailable even though I'm able…

                1 vote
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                  0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                • Punctuation does not work

                  Since I use the new Samsung Galaxy S5, the letter-punctuation does not work anymore. Only ä ë and ü's. Please solve this problem.

                  1 vote
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                    0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • Portuguese Spanish incompatibility

                    When I activate Portuguese-br and Spanish-es, the keyboard goes extremely laggy. On the side I always have English-us active. When I turn off Sp, the lag goes away.
                    Phone: Galaxy Nexus running stock 4.3
                    SwiftKey: 4.4.6.275

                    1 vote
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                      0 comments  ·  7. Other  ·  Flag idea as inappropriate…  ·  Admin →
                    • No aprende mis predicciones

                      Ah dejado de predecir mis palabras, no está aprendiendo solo muestra sugerencias de palabras que yo no ocupo por favor reparen ese error ya que veo que varios usuarios de kit kat tienen el mismo problema, tampoco puedo hacer personalización basada en mi agenda de contactos.

                      3 votes
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                        0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • No enter key (keyCode = 13) for input type="number" html

                        When an HTML form has input type="number", the number pad appears, the enter key is replaced by an arrow key "=>", but this key does not behave like Enter (does not submit forms). It doesn't even print a keyCode.

                        1 vote
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                          0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                        • 1 vote
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                            0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • lag

                            everytime I first open an app and try to type (like Twitter, Facebook, txt Skype, literally everything including this Internet Explorer I'm using right now) the SwiftKey opens kickly (doesn't lag) but when I try to type, it doesn't work. it's like it's frozen on the screen or like the app can't understand that I'm commanding a keyboard. lots and lots of times I had to reinicialize my mobile só that SwiftKey would stop freezing on the screen. I'm using the latest version of SwiftKey and a Samsung Galaxy SII

                            3 votes
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                              0 comments  ·  7. Other  ·  Flag idea as inappropriate…  ·  Admin →
                            • Randomly deletes words and wont stop

                              Text automatically erases backwards. One word, two words, a sentence, the entire message. Doesn't happen everytime but does happen every day

                              Phone is Samsung Galaxy s4.

                              3 votes
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                                0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • Password Unlock

                                When unlocking my phone (password lock) the SwiftKey has a lack and sometimes doesn't type the right character. When I try to delete a character, it deletes 2 characters.

                                Phone: Motorola Moto G (16 gb)
                                Android: 4.4.2
                                SwiftKey: 4.4.6.275

                                1 vote
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                                  0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • Poor/messy text input in imdb app

                                  This is not s nee bug, for years people have been commenting about the ordinary way swoftkey behaves in some apps (lots of history with email clients and web browsers). Swiftkey slowly seem to be correcting the issues but there are some apps which Swiftkey simply doesn't work well on. The IMDB app is one of them. When typing in the IMDB app, some completed words get mysteriously deleted. Every 4 or 5 words typed...one is wiped away after completion.

                                  You guys have got issues.

                                  3 votes
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                                    1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hello,

                                    As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report on issues with the IMDB app.

                                    The support team and I review every report we receive, since I can’t answer your question or recommend a solution, I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

                                    If you or any other community member comes up with a fix, please leave it in the comments.

                                  • since this week the app does not keep active. always back to pattern

                                    since this week the app does not keep active. always back to pattern

                                    1 vote
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                                      0 comments  ·  7. Other  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Undocked thumb keyboard can't be moved around anymore

                                      When I have undocked thumb version of the swiftkey, it is transparent as if I was trying to move it around and I cannot actually move it around. When I switch to different undocked version, I can move it around again and when @thumb version, it doesn't work again. It worked before, dunno what happened.

                                      Nexus 7 2013
                                      SwiftKey 4.4.6.275

                                      3 votes
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                                        0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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                                            0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →

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