Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

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  1. Unable to log into Google Account for better predictions.

    I just purchased this app and am unable to log into my Google account for better predictions on my Nexus 7 Tablet. I'm unsure why I even need to relogin as the credentials should be on the device itself.

    I can input my password and it brings me to the second form authentication. Once here I successful receive the text message with the code and the issue occurs when I type this in and press the Submit button. Once I try to login the application sits for a while and eventually states https://accounts.google.com/secondfactor is currently unavailable even though I'm able…

    1 vote
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      0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
    • Punctuation does not work

      Since I use the new Samsung Galaxy S5, the letter-punctuation does not work anymore. Only ä ë and ü's. Please solve this problem.

      1 vote
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        0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
      • Portuguese Spanish incompatibility

        When I activate Portuguese-br and Spanish-es, the keyboard goes extremely laggy. On the side I always have English-us active. When I turn off Sp, the lag goes away.
        Phone: Galaxy Nexus running stock 4.3
        SwiftKey: 4.4.6.275

        1 vote
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          0 comments  ·  7. Other  ·  Flag idea as inappropriate…  ·  Admin →
        • No aprende mis predicciones

          Ah dejado de predecir mis palabras, no está aprendiendo solo muestra sugerencias de palabras que yo no ocupo por favor reparen ese error ya que veo que varios usuarios de kit kat tienen el mismo problema, tampoco puedo hacer personalización basada en mi agenda de contactos.

          3 votes
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            0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
          • No enter key (keyCode = 13) for input type="number" html

            When an HTML form has input type="number", the number pad appears, the enter key is replaced by an arrow key "=>", but this key does not behave like Enter (does not submit forms). It doesn't even print a keyCode.

            1 vote
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              0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
            • 1 vote
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                0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
              • lag

                everytime I first open an app and try to type (like Twitter, Facebook, txt Skype, literally everything including this Internet Explorer I'm using right now) the SwiftKey opens kickly (doesn't lag) but when I try to type, it doesn't work. it's like it's frozen on the screen or like the app can't understand that I'm commanding a keyboard. lots and lots of times I had to reinicialize my mobile só that SwiftKey would stop freezing on the screen. I'm using the latest version of SwiftKey and a Samsung Galaxy SII

                3 votes
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                  0 comments  ·  7. Other  ·  Flag idea as inappropriate…  ·  Admin →
                • Randomly deletes words and wont stop

                  Text automatically erases backwards. One word, two words, a sentence, the entire message. Doesn't happen everytime but does happen every day

                  Phone is Samsung Galaxy s4.

                  3 votes
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                    0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • Password Unlock

                    When unlocking my phone (password lock) the SwiftKey has a lack and sometimes doesn't type the right character. When I try to delete a character, it deletes 2 characters.

                    Phone: Motorola Moto G (16 gb)
                    Android: 4.4.2
                    SwiftKey: 4.4.6.275

                    1 vote
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                      0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                    • Poor/messy text input in imdb app

                      This is not s nee bug, for years people have been commenting about the ordinary way swoftkey behaves in some apps (lots of history with email clients and web browsers). Swiftkey slowly seem to be correcting the issues but there are some apps which Swiftkey simply doesn't work well on. The IMDB app is one of them. When typing in the IMDB app, some completed words get mysteriously deleted. Every 4 or 5 words typed...one is wiped away after completion.

                      You guys have got issues.

                      3 votes
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                        1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

                        Hello,

                        As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report on issues with the IMDB app.

                        The support team and I review every report we receive, since I can’t answer your question or recommend a solution, I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

                        If you or any other community member comes up with a fix, please leave it in the comments.

                      • since this week the app does not keep active. always back to pattern

                        since this week the app does not keep active. always back to pattern

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                          0 comments  ·  7. Other  ·  Flag idea as inappropriate…  ·  Admin →
                        • Undocked thumb keyboard can't be moved around anymore

                          When I have undocked thumb version of the swiftkey, it is transparent as if I was trying to move it around and I cannot actually move it around. When I switch to different undocked version, I can move it around again and when @thumb version, it doesn't work again. It worked before, dunno what happened.

                          Nexus 7 2013
                          SwiftKey 4.4.6.275

                          3 votes
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                            0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                              • 14 votes
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                                  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Voice Input Not Working

                                    Still not working. Looks like it's going to work, but stops short of typing the text.

                                    4 votes
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                                      1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Die Tastatur öffnet sich seit kurzem Viel zu langsam

                                      Seit dem letzten update öffnet sich die Tastatur sehr spät. Habe eine HTC One x+ mit Next Launcher. Ausserdem verschwindet sie manchmal

                                      1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • US English predictions are completely off

                                        My Swiftkey predictions are completely off, giving me random, obscure words and unusual/infrequently used words which pop up ahead of commonly used, everyday words. This has been going on for several updates/versions now, and has essentially made use impossible.

                                        1) Samsung S3, Android 4.3

                                        2) Swiftkey 4.4.6.275 and Swiftkey BETA4.5.0.43

                                        3) Whenever I try to swipe anything, unusual and infrequently used words pop up first in priority, and commonly used, everyday words do not come up first. Therefore, I spent an inordinate amount of time going back and fixing what i tried to swipe in order to make a coherent…

                                        3 votes
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                                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hello,

                                          As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report.

                                          I’ve spoken with Rob extensively on this issue and was not able to provide a solution.

                                          I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

                                          If you or any other community member comes up with a fix, please leave it in the comments.

                                        • No Flow or predictions in My Fitness Pal

                                          I'm using the latest paid version 4.4.5.273 on my phone Samsung Galaxy 4 work with the ID 4.4.2. The Predictions and Flow functions do not work with many apps. Especially if it's a search field. I find this very disturbing with My Fitness Pal which I use all day long. I'm entering Food and searching for them, I can't use Flow, which ways a lot of my time. I have switched to the Samsung native keyboard since it works with my fitness pal. Try to solve this problem as it occurs with other apps too.

                                          7 votes
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                                            1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

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