2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

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  1. My Swiftkey trial version has expired after 24 hours.

    I've got a Motorola MotoG. I also got Android KitKat 4.4.2. I've got the latest version of Swiftkey (4.4.5.273) I installed Swiftkey and after exactly 24 hours says that the trial version has expired. The trial versión lasts one month por more. Please fix this soon! My correcction, words suggestions and Flow modelo has dissapeared!

    3 votes
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      0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
    • Upgrade does not upgrade

      In normal usage upgrade means upgrading an existing installation, but in SwiftKey’s world it seems to mean “give us some money and we will throw away all your settings and downloaded languages and you can start again”.

      Treating your users like peasants is not good PR.

      3 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Why the emoji app sms can be used only for texting and not for Gmail

        Why the emoji app sms can be used only on sms text and not on Gmail

        1 vote
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          0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
        • 1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
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              0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
            • Textra Not Functional in Landscape Mode

              When I am using the text message app Textra in landscape mode, it is not compatible with SwiftKey. The keyboard is way too large and when I am composing a new text, it blocks the whole contact listing area and then the composition area. Is there any way to make it a little smaller when I am in this app?

              9 votes
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                1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
              • 1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Non funziona sui giochi

                  Vi prego fixate questo bug

                  1 vote
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                    0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                  • Whenever I am opening my SMS app, Hfkj in the response pane

                    Whenever I am opening my SMS app, I find Hfkj in the response pane.
                    It is creating problem

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Upgrade broke

                      Just now upgraded to the full version, and nothing works. No flow, no predictions. Yes, I checked the settings. Trial version was perfect. I have a new note 3.

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Language

                        Hi. Android 4.4 doesn't keep the language packs installed. After i reboot the Phone It does requires to download the again. It start to be annoying

                        1 vote
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                          0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • Yahoo personalisation not happenng. Tried many times... Though Gmail and Facebook personalised. ing. Even

                          It was working earlier. I recently upgraded to latest version and now its not working. Pls do the needful.

                          1 vote
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                            0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • keyboard "sticks" on top of everything - requires reboot to reset

                            Using Swiftkey 4.4.5.273 on an HTC Wildfire S A510 e.

                            Intermittent problem whereby the keyboard remains open on top of everything even when it's not been used, so no idea how or why it pops up. Can't close it other than rebooting the phone. I've not been able to deliberately recreate the problem but when it happens it's a real pain. :(

                            Just wanted to add it in case others have the same issue with a similar model perhaps.

                            Otherwise SUPERB app which I'm advertising widely!! THANKS>

                            1 vote
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                              0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                            • keyboard "sticks" on top of everything - requires reboot to reset

                              Using Swiftkey 4.4.5.273 on an HTC Wildfire S A510 e.

                              Intermittent problem whereby the keyboard remains open on top of everything even when it's not been used, so no idea how or why it pops up. Can't close it other than rebooting the phone. I've not been able to deliberately recreate the problem but when it happens it's a real pain. :(

                              Just wanted to add it in case others have the same issue with a similar model perhaps.

                              Otherwise SUPERB app which I'm advertising widely!! THANKS>

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
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                                  0 comments  ·  Language  ·  Flag idea as inappropriate…  ·  Admin →
                                • Firefox search bar lags with SwiftKey

                                  Whenever I use Swiftkey to type in the Firefox search bar, it is really an unpleasant experience.

                                  The first word usually turns up fine, but the second word is usually eaten up if I type quickly. So if I type 'SwiftKey' for example, Firefox will only register 'Swky' or something along those lines.

                                  If I go back to delete all my words and type again, it now turns out fine. However, if I launch the Search bar once again, the same problem occurs and so on and so forth.

                                  I have no issue on Firefox with the default Samsung keyboard.…

                                  3 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • predictions completely wrong after last update

                                    Something happened with the last update. All real words are being corrected to non-words. All the tenses are changing also. So if I type "change", the prediction is "changing." Or if I type going to dinner, it changes to "goi ng to Din er" Something is totally off. It's goofing up the whole program. I can only type at 1/2 the speed because I'm constantly re-correcting the predictions. I'm getting crazy things like sho vels when I type shoveling.

                                    What I noticed is that the word I want is almost always in the left (or 1st) box. It seems like…

                                    16 votes
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                                      3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Yahoo personalization page does nothing

                                      Yahoo personalization does nothing. It brings up the login page, I put in my info, click the button, and nothing happens. Nothing at all. I have tried this over a dozen times.

                                      1 vote
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                                        0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Facebook two-factor authentification (endless) loop

                                        When personalizing through Facebook, if you have two-factor authentication and check your text message for the code, the FB page reloads when you get back to it, so you gave to reenter your login information rather than being at the Enter Code page that you were at. If your SMS program uses pop-ups, this will be an endless loop, as the pop-up takes you away from the page, and you have to keep doing the process over and over.

                                        1 vote
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                                          0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Avast: It get slow when try to put in password

                                          It get slow when try to put acaso app password

                                          10 votes
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                                            1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
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