Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

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  1. Samsung Note 3 stock email app bug, Inserting and dissecting words. Unable to use app. Also In SNote. Using 4.4.6.275. Also happening w SNo

    Samsung Note 3 stock email app bug. Inserting and dissecting words. Unable to use app. Using 4.4.6.275.
    It was also happening on SNote (only with SwiftKey). I couldn't even add issue to this forum... Still jumping, etc. Any help would be appreciated.

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
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        0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
      • Can not download language

        it keeps failing to download language pack, already make the unistall-reboot- install-reboot process 4 times and still nothig.

        3 votes
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          0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
        • 2 votes
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            3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

            Hi,

            Thank you for the feedback. If you are using the beta version of FB this might be the issue.

            Please continue to leave feedback on this issue in the comments.

          • Keyboard keeps erasing words mid type, keyboard keeps hiding.

            My keyboard keeps erasing words in kid type.. I haven't hit back space or anything.. Also erasing whole words. Keyboard also keeps disappearing on its own. This is a problem because I paid for SwiftKey but almost want to get rid of it because it becomes a hassle to type. I've issued the problem before.

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • 1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Flow with keyboard resized

                Guys when I resize my keyboard to the minimun size the flow does not work. If I put the keyboard back in regular size the Flow works again. This only happens for the minimun size. I tested for all others and they worked fine. Please fix this bug.
                Android 4.4.2
                Nexus 5
                Swiftkey version 4.4.6.275

                1 vote
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                  0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                • Loosing Personal dictionary

                  Suddenly i lost all the personal dictionary!!
                  It's not suggesting any word from the words that I used to type!!

                  71 votes
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                    9 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • 1 vote
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                      0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                    • 1 vote
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                        0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                      • 3 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Cannot write word party it changes to pay. Also letters close to each other are not possible to write. Also improve hindi swipe keyboard.

                          I am facing issue on typing words close to each other like cannot write "party" using swipe it changes back to "pay".

                          Improve hindi swipe(Hinglish), many words out fails to write and same words are k using "swipe" application. Please improve as we paid you and only using half of what it worth.

                          I wrote earlier on this as well but no replies, looks like you are happy with english as rest does not matter to you.

                          1 vote
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                            0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • Je n'arrive pas a telecharger la version payante

                            Je n'arrive pas à télécharger la version payante

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • On my Nexus7 2012 tab while I use delete key, it starts misbehaving and I have to discard typing and get out back to home screen.

                              It happens probably when I may accidentally touch the enter key.
                              But it works fine on my MotoG and Samsung phones.

                              1 vote
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                                0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • voice input doesn't work

                                the voice input doesn't work when close Google voice typing , only show SwiftKey Voice input screen. if open Google voice typing ,it will use google voice typing function and works well.

                                LG Nexus 4
                                Android 4.4
                                SwiftKey Full version 4.4.6.17

                                1 vote
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                                  0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                • Although I have activated daily synchronization, my language settings are lost after some days. So I have to download my language packages

                                  Although I have activated daily synchronization, my language settings are lost after some days. So I have to download my language packages again and again

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Default keyboard reset

                                          Constantly resets the default keyboard to Samsung. Galaxy S4 Kitsap, latest version of sk . Doesn't even need a reset or reboot, often just sleeping.

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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