2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

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  1. 1 vote
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      0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
    • SwiftKey alert says it found physical keyboard, but your settings say no

      I'm using HP TouchPad Keyboard via Bluetooth, you recognize it (I get SwiftKey-logo'd alert on bottom right saying it's detected), but when I go to SwiftKey Settings, Input methods, Physical keyboard, you say No physical keyboard detected. I don't know what settings are available there, but I'd like to be able to toggle visibility of the onscreen keyboard while typing. Is there another way to do that? I have Samsung Galaxy 10.1 tab San P-500 running Android 4.1.2 and SwiftKey 4.4.6.275. Thanks.

      3 votes
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        0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
      • US English predictions are completely off

        My Swiftkey predictions are completely off, giving me random, obscure words and unusual/infrequently used words which pop up ahead of commonly used, everyday words. This has been going on for several updates/versions now, and has essentially made use impossible.

        1) Samsung S3, Android 4.3

        2) Swiftkey 4.4.6.275 and Swiftkey BETA4.5.0.43

        3) Whenever I try to swipe anything, unusual and infrequently used words pop up first in priority, and commonly used, everyday words do not come up first. Therefore, I spent an inordinate amount of time going back and fixing what i tried to swipe in order to make a coherent…

        3 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Quick period option

          Hi SwiftKey
          Since i downloaded the new update i am not able to use quick period option to insert period by double tapping the space bar
          Plz fix

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Laggy keyboard with HTC one m8

            Experiencing lag when typing on an HTC one m8.

            Running latest SwiftKey 4.4.6.275 on Android 4.4.2 and sense 6.0

            Lag not experienced on stock keyboard

            1 vote
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              0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
            • email prediction

              When choosing my email prediction it always adds a blank space afterwards, which is not good for forms or login fields. This happens on my nexus 4 but not on a Samsung s3 for example.

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • hebrew

                HEBREW version, when trying to insert ( or ) or :
                I press space and than the symbol and what happens is that the symbol i.e. ( is jumping back next to the text (without the space).

                Happens all the time when trying to insert a smily like :) or to say something as a comment like (this).
                This is how it looks in hebrew:
                הנה אני מנסה לכתוב: ) והסמיילי נצמד

                3 votes
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                  0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                • Not getting predection how to start

                  Samsung Gt-8262 model no
                  not getting predection bar please revert how to start

                  1 vote
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                    0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • My speech to text all of of a sudden is now gone on galaxy note 3

                    My speech to text is not working. I see the microphone but when I push it it does nothing

                    1 vote
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                      0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                    • Missing 'Э' letter when in portrait split and undock mode (Russian)

                      В горизонтальном положении когда клавиатура откреплена и находится в режиме для больших пальцев нет буквы Э, но зато буква Р повторяется 2 раза.

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • 10 votes
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                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Why doesn't SwiftKey capitalize words that it does not recognize?

                          SwiftKey fails to capitalize words that it does not remember. For eg. if I type in "ghbfj", a word that doesn't exist in its dictionary, then go back to select it and press the capitalize key, the word doesn't get capitalized. Instead one of the known words similar to it is capitalized and chosen. Also why doesn't the capitalize key toggle known and unknown words from UPPERCASE to lowercase? It only toggles from UPPERCASE to Camelcase. This is so annoying!

                          1 vote
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                            0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • Emoji laggy

                            Since installing SwiftKey on my Nexus 5, my Emoji has become very large. Once I've selected the Emoji keyboard in Google Hangouts the icons take a good few seconds to load on screen and often my selection is wrong because the icons have not all fully displayed.

                            1 vote
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                              0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                            • Cannot delete single letters like A and I

                              I suddenly cannot delete single letter words. For example "I" or "a". I hold the back as always but it stops on the I or a and will not delete it. Have to manually move the cursor back before the word and then back behind and it will delete. Sometimes even when going to delete a word such as "I'll" it will delete as far as "I" then stop. Highly annoying can't even use the keyboard like this.

                              1 vote
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • Swftkey doesn't delete last word correctly in S Note application of Samsung Note 3

                                SWIFTKEY doesn't delete last entered characters when I type in S Note, deafault Samsung Note's 3 application. When I delete it's behavior like I just moving cursor, showing me letters, which I want to delete. It's not happening with default samsung keyboard as well with some others like Swype or TouchPal X,for instance ?

                                3 votes
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                                  0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Textra Not Functional in Landscape Mode

                                          When I am using the text message app Textra in landscape mode, it is not compatible with SwiftKey. The keyboard is way too large and when I am composing a new text, it blocks the whole contact listing area and then the composition area. Is there any way to make it a little smaller when I am in this app?

                                          9 votes
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                                            1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
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