Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

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  1. 1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Flow with keyboard resized

      Guys when I resize my keyboard to the minimun size the flow does not work. If I put the keyboard back in regular size the Flow works again. This only happens for the minimun size. I tested for all others and they worked fine. Please fix this bug.
      Android 4.4.2
      Nexus 5
      Swiftkey version 4.4.6.275

      1 vote
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        0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
      • Loosing Personal dictionary

        Suddenly i lost all the personal dictionary!!
        It's not suggesting any word from the words that I used to type!!

        71 votes
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          9 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
        • 1 vote
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            0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
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              0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
            • 3 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Cannot write word party it changes to pay. Also letters close to each other are not possible to write. Also improve hindi swipe keyboard.

                I am facing issue on typing words close to each other like cannot write "party" using swipe it changes back to "pay".

                Improve hindi swipe(Hinglish), many words out fails to write and same words are k using "swipe" application. Please improve as we paid you and only using half of what it worth.

                I wrote earlier on this as well but no replies, looks like you are happy with english as rest does not matter to you.

                1 vote
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                  0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                • Je n'arrive pas a telecharger la version payante

                  Je n'arrive pas à télécharger la version payante

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • On my Nexus7 2012 tab while I use delete key, it starts misbehaving and I have to discard typing and get out back to home screen.

                    It happens probably when I may accidentally touch the enter key.
                    But it works fine on my MotoG and Samsung phones.

                    1 vote
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                      0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                    • voice input doesn't work

                      the voice input doesn't work when close Google voice typing , only show SwiftKey Voice input screen. if open Google voice typing ,it will use google voice typing function and works well.

                      LG Nexus 4
                      Android 4.4
                      SwiftKey Full version 4.4.6.17

                      1 vote
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                        0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • 1 vote
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                            0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Default keyboard reset

                              Constantly resets the default keyboard to Samsung. Galaxy S4 Kitsap, latest version of sk . Doesn't even need a reset or reboot, often just sleeping.

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Changing the case of a word - no "all lowercase" option

                                With a word that had a leading capital character selected, if I cycle through the cases for that word I get all uppercase or mixed case. I don't get "all lowercase". This is frequently very frustrating, as the software often randomly capitalises the leading letter in perfectly ordinary words mid-sentence eg "Man" or "Eg" at the start of a sentence.

                                I am on a Samsung Note3
                                software version 4.4.6.275

                                1 vote
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                                  0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • when typing two words joined by a dash, cannot swipe second word

                                  If I type in a compound word (two words hyphenated, such as "hard-working" or "mid-leg") it will let me swipe in the first word, but I have to tap in the second.

                                  I use a Samsung Note3
                                  software version 4.4.6.275.

                                  1 vote
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                                    0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • random word prediction and editing a word

                                    While trying to type fast on default browser or chrome for Galaxy S4, the SwiftKey Keyboard predicts the previous word multiple times connected mostly by only pressing one letter. Or when adding an exclamation mark or any character, it goes within the current word and Inserts predictions without pressing space bar.

                                    When trying to put the cursor within a word, the cursor jumps everywhere and sometimes adds a random letter at the end of the word. And not being able to move the cursor manually by dragging because it disappears.

                                    10 votes
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                                      3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Flow enters multiple words in one swipe

                                      Best way to some up is with an example:

                                      Rev bf him.

                                      That was me trying to write "random" using flow. However it often works flawlessly. Just sometimes randomly spits out multiple words from one swipe.

                                      When I was testing the bug before, trying to type "random" gave me:

                                      "And FB fugitive K Km"

                                      I did notice though that the flow trail was unbroken, so it's not as if I'm lifting my finger too much. I can actually swipe very slowly and carefully and it will still spit out random words sometimes.

                                      Can be quite annoying when I suddenly have…

                                      1 vote
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                                        0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Capitalized

                                        I write with lowercase letters and in receivers SMS are uppercase.. Greek and English language. G2 and Sony Z with kit Kat. Please fix that.

                                        1 vote
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                                          0 comments  ·  7. Other  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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                                            0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

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