Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

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  1. App size after installation is more than 60MB, when Play Store mentioned 16MB

    I've installed version 4.4.1.241 on my HTC Desire S. After installing Swiftkey, it took about 60MB of my phone's internal storage of 1GB. Now, Swiftkey lags when being invoked and typing.

    38 votes
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      5 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
    • In Greek, the ";" symbol is the question mark. Words after this should be auto capitalized.

      When you type in Greek, the ";" symbol is the question mark in Greek. Words after this should be auto capitalized. Please fix this!

      7 votes
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        0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →

        Hello,

        As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report on a Greek language bug.

        The support team and I review every report we receive, since I can’t answer your question or recommend a solution, I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

        If you or any other community member comes up with a fix, please leave it in the comments.

      • Google authentication not working on my device

        please check on this issue, currently uninstalling SwiftKey, after 3 years usage first major problem

        1 vote
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          0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
        • Cannot enter text in password field. Cursor jumps back repeatedly.

          Cannot enter text in Marcus Theaters app when entering a password during checkout process. The cursor tends to just jump back one space repeatedly with every character entered. This is not the case when I switch back to the stock keyboard, which I have done. I would like a refund for this app if this is not fixed in a timely matter. I paid for this app and cannot use it.

          1 vote
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            0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
          • On my mobile banking app BMO the numeric keypad stops working after 2 places.

            Cursor is not moving past the fixed decimal place. The Google keyboard works fine though

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Long press on "." shouldn't default to dot again

              If you long press ".", you get a dot again. This is bug, because if I wanted a dot there would be no need to long press.
              Please change it so you get, say, a comma in this case.

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Samsung-specific: Cursor jumps around in <textarea> tags

                In any Web browser, when trying to insert text, the cursor will jump around semi randomly when trying to edit text. When inputting text, the cursor stays where it is supposed to, but when moving the cursor with the keyboard open, the behavior is clearly evident.

                This only appears for Samsung devices, but it is not a bug in the stock ROM, because I've clearly reproduced the behavior in CM10.1, CM10.2, and CM11, all three non-stock ROMs. I also had the issue with the stock ROM on it (4.1.2). Many users have complained about it on the S4 and a…

                24 votes
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                  2 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                • I can't install new language pack

                  I can't download new language pack. I delete cashe.

                  1 vote
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                    0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                  • Ya no funciona!! Se eliminaron todas las palabras que tenía guardadas... Y ya no predice ni corrige

                    Desde hace una semana ya no funciona...... Eliminó todas las palabras que tenía guardadas, ya no corrige ni guarda las palabras nuevas. Arreglenlo!! Era la mejor app de este tipo.

                    1 vote
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                      0 comments  ·  7. Other  ·  Flag idea as inappropriate…  ·  Admin →
                    • 1 vote
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                        0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                      • SwiftKey has been lagging a lot lately, I recently downloaded the beta.

                        I figured the beta was making the keyboard lag, but it's getting progressively worse.

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • "no type" and lag issues on SMS for HTC Sense 4+. Very smooth usually... I use an HTC One S.

                          Every once in a while the app will lag badly or type nothing at all. This is very annoying when texting, where there is no "page reload" feature like on an Internet browser.

                          The FIX might entail a manual reboot key on the keyboard. Perhaps a persistence function of the keyboard closing and reopening itself in the background would help the initial laginess?

                          Love the app overall, as it beats the pants off any stock android keyboard.

                          Thanks!

                          1 vote
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                            0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                          • Can't see entry box in landscape mode

                            Using HTC Sense 4+ on HTC One.

                            This might be fixed by introducing a partial transparency function that becomes opaque again while typing. This would allow the background to be viewable during a pause from typing. Great app!

                            1 vote
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                              0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                            • Updates always wipe out stored data.

                              Every time you issue an update it wipes out my cloud info and acts like it is the dawn of time again.

                              1 vote
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                                0 comments  ·  7. Other  ·  Flag idea as inappropriate…  ·  Admin →
                              • bug with dot and rename any file

                                when i rename any files i see error for example name of file is "name.mp3" and when i press rename the n explorer the "name" word is selected and i starting type for example "family" and the names of file in finally is like this "f.mp3amily" not like normal "family.mp3"
                                another problem is spaces after dot wtf i think is possible to make optional in settings to disable this shit......

                                1 vote
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                                  0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • Refuses to learn my name, which contains a hyphen.

                                  Previous versions didn't seem to have this problem, but now SwiftKey has somehow forgotten how to complete my name! Slows me down a lot, since the hyphen requires a long-press.

                                  1 vote
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                                    0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Ogni giorno SwiftKey mi segnala di scaricare una lingua. Io sono italiano. Per favore risolvete questo problema

                                    Ogni giorno SwiftKey mi segnala di scaricare una lingua. Io sono italiano. Fate qualcosa per favore.

                                    1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 8 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • merhaba

                                        klavyede cıkan tahmınlerın gorunmesını ıstemıyorum

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Samsung Note 3 stock email app bug, Inserting and dissecting words. Unable to use app. Also In SNote. Using 4.4.6.275. Also happening w SNo

                                          Samsung Note 3 stock email app bug. Inserting and dissecting words. Unable to use app. Using 4.4.6.275.
                                          It was also happening on SNote (only with SwiftKey). I couldn't even add issue to this forum... Still jumping, etc. Any help would be appreciated.

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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