2. Bug reports

Firstly please make sure that you are running the most up-to-date version of SwiftKey – currently 4.1. You can find this by pressing and holding the bottom-left key on the keyboard, choosing Settings, and tapping “About”. If you have feedback regarding a Beta version of SwiftKey please go to our VIP Community at http://vip.swiftkey.net

Add comments and details to the thread about your bug, or post a new topic if your bug is not yet mentioned. This will help us to understand and fix the issue.

Also, please list only one bug per thread. Thanks very much.

What is your SwiftKey (smartphone) bug?

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  1. 4 votes
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      0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    • Android Terminal Emulator: incompatibility

      I am using SwiftKey 4.0.1.128 (non-free). When I try to type into the Android Terminal Emulator the letters just replace the others instead of insert one after the other. The factory keyboard works OK.

      4 votes
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        1 comment  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
      • 1 vote
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          1 comment  ·  Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
        • Arabic إن شاء الله

          When in Arabic usually we're used to typing إن شاء الله, and before a while it was always okay so when I write إن the app will suggest شاء so I can quickly continue, while now it suggests ودعوة as a primary suggestion and شاء as a secondary suggestion, and I can't find any proper sentence where we use إن ودعوة. I guess the app is learning from untrusted Arabic resources, may be some websites on the web? Because the same issue occurs on my wife's mobile so I don't think it's something related to my writing context and style.

          3 votes
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            1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
          • Unable to enter foreign characters using Bluetooth external keyboard

            Enable the input of foreign characters using a Bluetooth external keyboard

            4 votes
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              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • Flow doesn't work

              I have the flow active, but whe I try to use it don't function. Also the predictor isn't working. Thank you for your time.
              My device have android 2.3
              model WT19a sony livewalkman

              15 votes
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                2 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Chrome: autocomplete hitting space keeps highlighted text

                Trying to explain this well. In Chrome when I am typing a search query, Chrome tries to autocomplete URL's. The autocomplete is highlighted (selected) text and before the Flow update I could hit space and the highlighted text would disappear. This is the expected functionality.

                Now, after the Flow update, when I hit space it puts a space but keeps the highlighted text and un-highlights it. That shouldn't happen...

                20 votes
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                  3 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                • Mobi calculator interference

                  Hi, I have some interference with Mobi Calculator, I think Swiftkey is the problem because when I switch to the regular samsung keyboard the problem dissappears.
                  Thanks

                  12 votes
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                    7 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                  • Using paid version of SwiftKey 4.0.1.128 on Samsung GS3 with jelly beans. The split key function is not working despite checking the box

                    Using paid version of SwiftKey 4.0.1.128 on Samsung GS3 with jelly beans. The split keyboard function is not working despite checking the box for the same in settings. However, the split keyboard appears if I check the don't show arrows.

                    The don't show arrows check box is also working in inverse function. Checking the box should do away with arrows. It instead starts showing the arrows.
                    Appreciate your attention to this and resolution.

                    1 vote
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                      1 comment  ·  Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                    • 3 votes
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                        1 comment  ·  Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • using android 4.0.4ics it says on the 2nd set up tab unfortuneately, settings have stopped

                        cannot use the application as i cant get passed the 2nd set up tab as it says setting have stopped. using motorola razr max. ics 4.0.4

                        4 votes
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                          1 comment  ·  Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • Quando reinicio meu celular o teclado SwiftKey não aparece como padrão, mas sim o teclado samsung...

                          Verificar bug de reinicialização... Meu aparelho: Samsung Galaxy S III

                          9 votes
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                            0 comments  ·  Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • Letters won't show when typing

                            I goto a website/text and i type, but no characters show.

                            10 votes
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                              2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Doesnot work any more...

                              The wiping in the keyboard is visible but it doesnot show/write anything. Only by typing each single letter I can write. Before it worked some weeks, suddenly it doesnot work anymore.

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • SwiftKey not registering as default

                                I am using a LG Optimus G updated with Android 4.1.2. I have SwiftKey set as my default keyboard but am constantly prompted via a keyboard icon in my notification bar to select my input app.

                                Is this an LG, Android or SwiftKey issue?

                                1 vote
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                                  0 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                • No se puede cargar el paquete de idiomas

                                  Cuando sucede no puedo usar el swip y tampoco funciona la prediccion. Para solucionar debo reiniciar el movil.

                                  1 vote
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                                    0 comments  ·  Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Stuck in settings

                                    I just installed SwiftKey on my Samsung Galaxy S4 and it is stuck in the settings menu. No matter what I do, i can't get out of this menu. I even re-installed the application and it still goes directly to the settings menu and will not go back when I press the back button. The app is completely useless. Please help!

                                    1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Distance between key and preview of pressed k neu ey is too low.

                                      The preview is mostly hidden by my finger. Please increase the distance. I would suggest to add an option in the settings to adjust the value of the distance.
                                      Also it would be nice to set a minimum duration for the preview. When I type fast the letters dissappear to fast.

                                      3 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Crashes and Keyboard freezes

                                        freezes and nothing happens when i Type. Plz fix this :-)

                                        9 votes
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                                          0 comments  ·  Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                                        • New word input not happening, old words also scraped

                                          New words not going to data base for predictions?

                                          Old predictioso erased after sgs2 4.1.2 upgrade, now become totally useless

                                          1 vote
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                                            0 comments  ·  Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
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