2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

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  1. SwiftKey will not stay default on my HTC device (Android 4.3) no matter what I do.

    SwiftKey will not stay default on my HTC device (Android 4.3) no matter what I do. Every time the device sleeps it reverts back to the google keyboard. SwiftKey claim it's Google's fault, pfft, please. For a company that is charging users to have this product, SwiftKey is certainly not doing their part in fixing this problem. The excuse that it's Google's fault is a flat out lie, or astounding ignorance. I've used many different keyboards on my HTC device and not a single one has had this problem with remaining the default keyboard, only SwiftKey does this. Even Swype…

    30 votes
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      10 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
    • Won't remember any words, even my daughters name that I type all the time. And prediction of the next word is now useless

      Won't remember any words, even my daughters name that I type all the time. And prediction of the next word is now useless

      40 votes
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        2 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
      • Update 4.4.2 keeps making me select a keyboard input constantly on Samsung Galaxy S4

        Ever since the AT&T 4.4.2 Kit Kat update my S4 is making me select a keyboard entry method. SwiftKey is checked but the Samsung keyboard is also checked and grayed out and will not stop re-issuing this message.

        I have force stopped the Samsung keyboard. However, all the settings are grayed out, checked and activated except Force Stop. After a Force Stop it seems like the Samsung keyboard is set to turn itself back on and then issue the 'choose an input type' message ad nauseum.

        I was not having a problem with this under 4.2.2.

        5 votes
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          0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →

          Hi community,

          I want to make sure this is a different notification then the one in the notification window that asks you to select the input method when you have the cursor in a text box.

          This notification only comes up when you have you are able to insert text. Please let me know in the comments.

          If you can upload a screen shot to a hosted site and link to it here, that could be great.

          Thanks for the bug report.

        • Google Hangouts, Swiftkey lags and crashes

          When using Google Hangouts Swiftkey is often laggy and takes up to a few seconds to respond to key presses (it seems to cache them and then catch up later) Other keyboards work correctly.

          On occasion the entire keyboard disappears and then returns, I guess this is a crash?

          When typing in all other programmes, G+, Facebook, GMail the keyboard seems responsive, no crashes and perfect.

          I have tried clearing the cache and local data but the problem persists.
          The issues appear with flow and cloud either on or off.

          Some details you may need:
          Phone: Google Galaxy Nexus
          Android…

          91 votes
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            9 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
          • Samsung split screen/multitask/multi window incompatibility

            When I split my screen on my Samsung Galaxy S4 I can't type on the app running on top of the screen. Only the one at the bottom, which makes the split screen function useless :( the keyboard shows up but as soon as I start typing, it disappears.

            4 votes
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              0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
            • 10 votes
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                2 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Cannot delete single letters like A and I

                I suddenly cannot delete single letter words. For example "I" or "a". I hold the back as always but it stops on the I or a and will not delete it. Have to manually move the cursor back before the word and then back behind and it will delete. Sometimes even when going to delete a word such as "I'll" it will delete as far as "I" then stop. Highly annoying can't even use the keyboard like this.

                1 vote
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                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                • Every time after charging my Huawe Y300 I need to

                  Every time after charging my Huawei Y300 I have to restart SwiftKey in settings of my phone

                  3 votes
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                    0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • No predice mas las palabras

                    De un momento a otro dejaron de funcionar las predicciones, sin esto el teclado me es inútil, por favor una solución

                    3 votes
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                      0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                    • Firefox search bar lags with SwiftKey

                      Whenever I use Swiftkey to type in the Firefox search bar, it is really an unpleasant experience.

                      The first word usually turns up fine, but the second word is usually eaten up if I type quickly. So if I type 'SwiftKey' for example, Firefox will only register 'Swky' or something along those lines.

                      If I go back to delete all my words and type again, it now turns out fine. However, if I launch the Search bar once again, the same problem occurs and so on and so forth.

                      I have no issue on Firefox with the default Samsung keyboard.…

                      3 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Cant slide fingers across anymore

                          Cant slide my fingers across letters anymore i have to do it one by one just like a normal keypad and i have already paid for this app why do i have to pay again for the update this is crazy, please fix my problem i really like this keypad

                          3 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Add Cangjie into language pack

                            Sony Xperia C2305
                            Android 4.2.2
                            SwiftKey keyboard 4.4.5.273
                            I would definitely use SwiftKey keyboard if you add Cangjie into your language pack!
                            Support you!

                            1 vote
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                              0 comments  ·  Language  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • predictions completely wrong after last update

                                Something happened with the last update. All real words are being corrected to non-words. All the tenses are changing also. So if I type "change", the prediction is "changing." Or if I type going to dinner, it changes to "goi ng to Din er" Something is totally off. It's goofing up the whole program. I can only type at 1/2 the speed because I'm constantly re-correcting the predictions. I'm getting crazy things like sho vels when I type shoveling.

                                What I noticed is that the word I want is almost always in the left (or 1st) box. It seems like…

                                16 votes
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                                  3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Yahoo personalization page does nothing

                                    Yahoo personalization does nothing. It brings up the login page, I put in my info, click the button, and nothing happens. Nothing at all. I have tried this over a dozen times.

                                    1 vote
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                                      0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Facebook two-factor authentification (endless) loop

                                      When personalizing through Facebook, if you have two-factor authentication and check your text message for the code, the FB page reloads when you get back to it, so you gave to reenter your login information rather than being at the Enter Code page that you were at. If your SMS program uses pop-ups, this will be an endless loop, as the pop-up takes you away from the page, and you have to keep doing the process over and over.

                                      1 vote
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                                        0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Avast: It get slow when try to put in password

                                        It get slow when try to put acaso app password

                                        10 votes
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                                          1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Bug with flow around the right side keys (i, o,p)

                                          I'm having issues with Swiftkey getting the keys wrong around i/o/p/l/k/delete. For example while using flow to spell out 'Nice', it picks up the i as an o or a p. The L seems to really mess it up and wants to start a new word. Never had this issue with galaxy s3 or nexus 7, just on my new Galaxy S5.

                                          1 vote
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                                            0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
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