2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

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  1. no flow/predictions in MyFinessPal

    pleae make flow/ predictions work with MyFinessPal

    3 votes
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      0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
    • A common Turkish word does not get predicted

      There is this Turkish word 'panpa' which I use very often but with the latest update I never see it getting predicted. It's extremely frustrating as it could be one of the words I type the most . For example I'll try typing now and let's see what happens: Paşa (I never use this word). Please fix your language model as this looks like a recent regression.

      9 votes
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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • Won't remember any words, even my daughters name that I type all the time. And prediction of the next word is now useless

        Won't remember any words, even my daughters name that I type all the time. And prediction of the next word is now useless

        43 votes
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          2 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
        • Keyboard does not minimize when phone receives incoming calls..

          I can't answer a call unless it's in my car and paired with my hands free car phone where I can answer with a button on the steering wheel. No matter what I do to the phone. No button will respond as long as the phone is ringing. I have a Motorola.Atrix HD MB886

          10 votes
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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
          • Physical bluetooth keyboard not working

            When I connect my apple Bluetooth keyboard, SwiftKey doesn't recognize it, leaving me with the need to change to my device keyboard.

            3 votes
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              1 comment  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
            • Lost prediction & cloud data on upgrade

              To SwiftKey 4. 4. 264 on Android 4.3 Samsung sch-1545 phone and nexus 7 tablet android 4.4.2 - lost prediction accuracy and prior synced cloud with most recent update.

              This happened with last update too!
              (won't even predict "too" instead of just "to" when swiping - even after correcting many times)

              1 vote
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                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • 1 vote
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                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                • prediction bar not working in games. eg; Clash of Clans. I'm using Galaxy S3.

                  prediction bar not working in games. eg; Clash of Clans. I'm using Galaxy S3.

                  10 votes
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                    1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                  • SwiftKey will not stay default on my HTC device (Android 4.3) no matter what I do.

                    SwiftKey will not stay default on my HTC device (Android 4.3) no matter what I do. Every time the device sleeps it reverts back to the google keyboard. SwiftKey claim it's Google's fault, pfft, please. For a company that is charging users to have this product, SwiftKey is certainly not doing their part in fixing this problem. The excuse that it's Google's fault is a flat out lie, or astounding ignorance. I've used many different keyboards on my HTC device and not a single one has had this problem with remaining the default keyboard, only SwiftKey does this. Even Swype…

                    30 votes
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                      10 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                    • Delete key causes problem at times

                      Nexus 7 with Kitkat
                      Often when pressing the delete key, the entire area - keyboard plus text area - is expanded. You cannot continue with input, and the "magnified" keys no longer register the correct letters.

                      1 vote
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                        0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • You cannot use any Bluetooth Keyboard with the german Layout.... Please fix this

                        You cannot use any Bluetooth Keyboard with the german Layout.... Please fix this

                        1 vote
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                          0 comments  ·  Language  ·  Flag idea as inappropriate…  ·  Admin →
                        • Barely functional with nine exchange mail app

                          Htc one, 4.4.2, sense 5.5. With nine exchange email, using typing or flow, the keyboard will delete typed words upon spacing. Can take up to 5 trues to get a word to stick rather then delete it an enter a space. Clicking anywhere back into previously typed text causes whatever word I touched to double insert with no space, and spacbar will change my prediction to immediately double or triple insert my last word.

                          1 vote
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                            0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Voice recognition

                              N4 with KK stock + dalvik/bionic patch + Hellscore kernel
                              Latest swiftkey
                              8sms v1.31
                              In existing conversation thread, after "Voice recognition - best match selection" dialog, the activity is refreshed and no text is inserted.
                              The same procedure, with a new conversation, works correctly.

                              1 vote
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                                0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                              • Google Hangouts, Swiftkey lags and crashes

                                When using Google Hangouts Swiftkey is often laggy and takes up to a few seconds to respond to key presses (it seems to cache them and then catch up later) Other keyboards work correctly.

                                On occasion the entire keyboard disappears and then returns, I guess this is a crash?

                                When typing in all other programmes, G+, Facebook, GMail the keyboard seems responsive, no crashes and perfect.

                                I have tried clearing the cache and local data but the problem persists.
                                The issues appear with flow and cloud either on or off.

                                Some details you may need:
                                Phone: Google Galaxy Nexus
                                Android…

                                94 votes
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                                  9 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                                • Suggestions not predicting correctly with multiple languages installed

                                  When you have multiple languages selected, you can swipe the space bar to switch between them. In theory!

                                  If I set the language to German sometimes almost all suggestions are in English (2nd language selected) although swiping will detect the right (German) words.

                                  I assume, this happens when you typed a word, that is also available in English. However if I selected German I REALLY want to write German and the suggestions are pointless if 2 out of 3 show English words instead of the (selected) German.

                                  Please don't try autoswitching languages! Just use, what is selected, nothing else!

                                  3 votes
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                                    0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Suggested word appear in other text zone

                                    When you give a suggested word to enter it in the text, this is introduced elsewhere in the text, removing the word was there. It is very annoying
                                    Android 4.2.2.
                                    las version of SwiftKey

                                    1 vote
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                                      0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Delete key not registering most of the time - Galaxy S5

                                        Currently using new Galaxy s5 with kit Kat. Obsessed with this app for input. Experiencing issue when I use the backspace key where 75% of uses end up displacing the cursor and deleting text somewhere mid screen.

                                        1 vote
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                                          0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                        • As letras da previsão de texto não cabem totalmente no espaço a elas destinado nesta nova versão.

                                          Isso ocorre com celulares de tela pequena com o meu optimus net dual.

                                          1 vote
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                                            0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
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