Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

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  1. I can't install new language pack

    I can't download new language pack. I delete cashe.

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      0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
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        0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
      • SwiftKey has been lagging a lot lately, I recently downloaded the beta.

        I figured the beta was making the keyboard lag, but it's getting progressively worse.

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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • "no type" and lag issues on SMS for HTC Sense 4+. Very smooth usually... I use an HTC One S.

          Every once in a while the app will lag badly or type nothing at all. This is very annoying when texting, where there is no "page reload" feature like on an Internet browser.

          The FIX might entail a manual reboot key on the keyboard. Perhaps a persistence function of the keyboard closing and reopening itself in the background would help the initial laginess?

          Love the app overall, as it beats the pants off any stock android keyboard.

          Thanks!

          1 vote
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            0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
          • Can't see entry box in landscape mode

            Using HTC Sense 4+ on HTC One.

            This might be fixed by introducing a partial transparency function that becomes opaque again while typing. This would allow the background to be viewable during a pause from typing. Great app!

            1 vote
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              0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
            • Updates always wipe out stored data.

              Every time you issue an update it wipes out my cloud info and acts like it is the dawn of time again.

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                0 comments  ·  7. Other  ·  Flag idea as inappropriate…  ·  Admin →
              • bug with dot and rename any file

                when i rename any files i see error for example name of file is "name.mp3" and when i press rename the n explorer the "name" word is selected and i starting type for example "family" and the names of file in finally is like this "f.mp3amily" not like normal "family.mp3"
                another problem is spaces after dot wtf i think is possible to make optional in settings to disable this shit......

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                  0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                • Refuses to learn my name, which contains a hyphen.

                  Previous versions didn't seem to have this problem, but now SwiftKey has somehow forgotten how to complete my name! Slows me down a lot, since the hyphen requires a long-press.

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                    0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • Ogni giorno SwiftKey mi segnala di scaricare una lingua. Io sono italiano. Per favore risolvete questo problema

                    Ogni giorno SwiftKey mi segnala di scaricare una lingua. Io sono italiano. Fate qualcosa per favore.

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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • 8 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • merhaba

                        klavyede cıkan tahmınlerın gorunmesını ıstemıyorum

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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Samsung Note 3 stock email app bug, Inserting and dissecting words. Unable to use app. Also In SNote. Using 4.4.6.275. Also happening w SNo

                          Samsung Note 3 stock email app bug. Inserting and dissecting words. Unable to use app. Using 4.4.6.275.
                          It was also happening on SNote (only with SwiftKey). I couldn't even add issue to this forum... Still jumping, etc. Any help would be appreciated.

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                            • Can not download language

                              it keeps failing to download language pack, already make the unistall-reboot- install-reboot process 4 times and still nothig.

                              3 votes
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                                0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                              • 2 votes
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                                  3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi,

                                  Thank you for the feedback. If you are using the beta version of FB this might be the issue.

                                  Please continue to leave feedback on this issue in the comments.

                                • Keyboard keeps erasing words mid type, keyboard keeps hiding.

                                  My keyboard keeps erasing words in kid type.. I haven't hit back space or anything.. Also erasing whole words. Keyboard also keeps disappearing on its own. This is a problem because I paid for SwiftKey but almost want to get rid of it because it becomes a hassle to type. I've issued the problem before.

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Flow with keyboard resized

                                      Guys when I resize my keyboard to the minimun size the flow does not work. If I put the keyboard back in regular size the Flow works again. This only happens for the minimun size. I tested for all others and they worked fine. Please fix this bug.
                                      Android 4.4.2
                                      Nexus 5
                                      Swiftkey version 4.4.6.275

                                      1 vote
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                                        0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Loosing Personal dictionary

                                        Suddenly i lost all the personal dictionary!!
                                        It's not suggesting any word from the words that I used to type!!

                                        71 votes
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                                          9 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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                                            0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →

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