Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

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  1. 1 vote
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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    • Suggestions not predicting correctly with multiple languages installed

      When you have multiple languages selected, you can swipe the space bar to switch between them. In theory!

      If I set the language to German sometimes almost all suggestions are in English (2nd language selected) although swiping will detect the right (German) words.

      I assume, this happens when you typed a word, that is also available in English. However if I selected German I REALLY want to write German and the suggestions are pointless if 2 out of 3 show English words instead of the (selected) German.

      Please don't try autoswitching languages! Just use, what is selected, nothing else!

      6 votes
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        1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

        Hello,

        I just wanted to reach out to see if this has been improving for anyone at all.

        If it is or is not, I’d like to hear your thoughts.

        Go ahead and respond back to this email with the following info

        1) What languages do you have installed
        2) What layout is each language
        3) If the prediction are mixed, what ones are being mixed — if you can take screenshots and ad them to the email that would be great
        4) If you notice it happening in any specific app or circumstance.
        5) Anything else you think might be helpful.

        Thanks again.

      • keyboard bug on calculator

        When i launch the callculator app from the google now, the keyboard does not disappear automatically and when i press the back key the callculator closes. Nexus 4 Android 4.4

        24 votes
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          0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
        • 1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
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              0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
            • Slow response in bbm

              I notice that while using BBM SwiftKey deviates from its normal operation. It's a lot slower and the Autocorrect is often wrong or doesn't work.

              1 vote
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                1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

                Hello,

                As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report on issues with the SwiftKey in the BBM app.

                The support team and I review every report we receive, since I can’t answer your question or recommend a solution, I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

                If you or any other community member comes up with a fix, please leave it in the comments.

              • SwiftKey keeps re-correcting words

                If you type in a word, and SwiftKey autocorrect it, there are cases you cannot type it in at all. For example, in a <textarea> type element, you cannot type "https://google.com/"; reliably. SwiftKey want to capitalize the English word google, and if you manually select it, when you backspace and period to add "com", "com" is capitalized after a space and "google" is recapped to Google. It's infuriating - I backspaced to fix the prediction, SwiftKey should keep it. The same thing happened writing this message trying to write "backspaced". It didn't want the d there.

                3 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • I use swiftkey in portuguese br and i just cant write "sério", it always shows up "sei" or "ao"... i didnt have this problem with swipe..

                  I use swiftkey in portuguese br and i just cant write "sério", it always shows up "sei" or "ao"... i didnt have this problem with swipe..

                  1 vote
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                    0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • When I hit the delete button, it goes back into the text and starts to jump around and delete other words that I don't want to delete.

                    When I hit delete button it jumps around and doesn't delete the word I want to delete because the cursor jumps all over the place.

                    3 votes
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                      0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                    • Pls stop changing keyboard layouts so easy

                      2 languages enabled, keyboard should not switch only by swype but rather long press or in the settings. Use qwerty only. And get constantly the German keyboard by mistake. Thanks

                      3 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • non funziona la vibrazione

                        non funziona la vibrazione nonostante sia stata attivata, per il mio wiki rainbow

                        2 votes
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                          0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • Ich kann keine sprachen runterladen.

                          Es funktioniert nicht, dass ich sprachen runter lade.

                          1 vote
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                            0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                          • Ich kann keine sprachen runterladen.

                            Es funktioniert nicht, dass ich sprachen runter lade.

                            1 vote
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                              0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                            • Force close galaxy s2

                              I have had this app for about a year when I first downloaded it it was fine last few months UT force close bad as I typed this so far it closed 5 times please fix this e

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • App size after installation is more than 60MB, when Play Store mentioned 16MB

                                I've installed version 4.4.1.241 on my HTC Desire S. After installing Swiftkey, it took about 60MB of my phone's internal storage of 1GB. Now, Swiftkey lags when being invoked and typing.

                                38 votes
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                                  5 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                • In Greek, the ";" symbol is the question mark. Words after this should be auto capitalized.

                                  When you type in Greek, the ";" symbol is the question mark in Greek. Words after this should be auto capitalized. Please fix this!

                                  7 votes
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                                    0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hello,

                                    As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report on a Greek language bug.

                                    The support team and I review every report we receive, since I can’t answer your question or recommend a solution, I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

                                    If you or any other community member comes up with a fix, please leave it in the comments.

                                  • Google authentication not working on my device

                                    please check on this issue, currently uninstalling SwiftKey, after 3 years usage first major problem

                                    1 vote
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                                      0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Cannot enter text in password field. Cursor jumps back repeatedly.

                                      Cannot enter text in Marcus Theaters app when entering a password during checkout process. The cursor tends to just jump back one space repeatedly with every character entered. This is not the case when I switch back to the stock keyboard, which I have done. I would like a refund for this app if this is not fixed in a timely matter. I paid for this app and cannot use it.

                                      1 vote
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                                        0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • On my mobile banking app BMO the numeric keypad stops working after 2 places.

                                        Cursor is not moving past the fixed decimal place. The Google keyboard works fine though

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Long press on "." shouldn't default to dot again

                                          If you long press ".", you get a dot again. This is bug, because if I wanted a dot there would be no need to long press.
                                          Please change it so you get, say, a comma in this case.

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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