2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

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  1. Facebook edit comment problem

    When I enter the text box to edit a Facebook comment in the Facebook app, SwiftKeys prediction bar disappears and I cannot even Edit any text manually either.

    28 votes
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      3 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
    • SwiftKey doesn't work on pen Window

      After a update for Kit Kat on my Samsung Galaxy Note 3, the SwiftKey stop working with any app on pen window function and the 2 app on screen function too. Please, fix it guys, your keyboard is one of the best. Waiting for a answer. Have a good day.

      13 votes
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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • Prediction bar not coming on

        Since today my prediction bar is not coming up at all. Its kinda weird not having it. If yall come please get this back working. I kinda need it

        11 votes
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          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • Words being combined, spaces not being inserted, and extra letters when in text fields

          This happens in 2 instances, and randomly. Letter duplicating also happens randomly.

          1. When I write out a long "word" that is really multiple words that I just forgot to put in spaces. SwiftKey will not separate the words out and will just drop it as one huge word.

          2. Sometimes words get randomly combined, when I know I put a space there.

          Letter duplicating: Sometimes SwiftKey will insist on duplicating either the first or last letter of a word, and will allow these mistyped words through. It even forces these letter on, and I know I don't type like…

          6 votes
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            1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
          • Entering dollar amounts in LG Mail Client inserts repeating numbers

            When I enter a dollar amount in mail client, say $5,432.52 it gets all messed up and outputs something like $5,5,5,5,4444,33333255555.5552.

            1 vote
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              1 comment  ·  Flag idea as inappropriate…  ·  Admin →

              Hi,

              Thank you for reporting the bug. Can you please provide some more information for us please.

              1) Your device model and OS
              2) Your current version of SwiftKey
              3) An explanation of what is happening vs what you thought should happen
              4) The exact steps you took to recreate this issue

              Please leave this information in the comments of this thread and not in an email reply.

              Thanks.

            • Keyboard appears while not required in esfile Explorer and I am not able to hide it

              Keyboard appears while not required in esfile Explorer and I am not able to hide it. Samsung Galaxy note8

              1 vote
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                1 comment  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
              • Devices are not syncing

                Got Galaxy S5 and trying to migrate from S3. Both devices are on the latest version. Both are loved on with the same google ID. Both are showing only 1 device registered (this device). Both syncs forced and completed.

                1 vote
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                  1 comment  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi,

                  Thank you for reporting this bug. I have a suggestion that could help.

                  Uninstall > reinstall > sign back into the cloud.

                  Please reply back in the comments with the results.

                  Thank you.

                • Prediction text font is too big (since SwiftKey 4.2 launch)

                  Since updating to 4.2 cloud, my galaxy s3 predictive text bar had very large font.

                  232 votes
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                    38 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →

                    Hello community,

                    We have since pushed out a few more updates since I last responded to this issue.

                    Can you please let me know if this is still happening or not. If so, please leave your device details and SwiftKey version in the comments section.

                    Thanks again for all your feedback.

                  • Personalized words seem to be gone - doesnt lern new ones

                    Up until a few weeks ago, SwiftKey worked perfectly but all of a sudden it cant remember the perzonalized words. It also refuses to learn and save the new words, no matter how often i write them. Deleting the 'old' dictionary doesnt seem to work either since its refusing to save new words. Would be nice if you could help me out or fix that.

                    4 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Keyboard lag while using Avast antivirus

                      if avast antivirus prompts for pin at any point of time, a lot of lag is observed. For example, while entering my pin, after entering the first two characters the third key press is not recognized and simply jumps to 4th character.

                      8 votes
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                        1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                      • Buggy swipe to delete gesture

                        Swipe deletion is not working properly. You have to try many times before it works.

                        Galaxy S5

                        4 votes
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                          0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • When entering text in to Web forms, the word is sometimes deleted instead.

                          Device: Samsung Galaxy S4
                          Android Version: 4.4.2
                          Swiftkey version: 4.4.5.273

                          When entering text in to input forms on the default browser for the Samsung Galaxy S4, sometimes the auto-completed predictions disappear. This happens on three different websites that I use including Facebook. Often when I go to enter the next word, it will combine both words in to a jumbled mess or put the word on a different line.

                          6 votes
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                            0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • Cursor jumps when trying to delete characters (this makes the keyboard unusable)

                            Device: Samsung Galaxy Note 3, LG G2

                            OS: Android 4.4.2 (both devices)

                            App version: 4.4.5.273 (April 3rd, 2014) - was happening on previous version as well.

                            Repeatability: 50% (5 / 10 tries)

                            Description: Moving the cursor to a few words back in order to delete a character, upon pressing the backspace key it will erase random character from previous words.

                            Steps:
                            1. Write 10 words
                            2. Move to the 5th word, last character
                            3. Press the backspace key to delete the character

                            What is happening: the cursor will randomly erase a character from the first 4 written words.
                            Expected result:…

                            4 votes
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                              0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                            • purtroppo il processo com google process gapps si è interrotto

                              purtroppo il processo com google process gapps si è interrotto

                              kitkat 4.4.2

                              7 votes
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                                0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                              • 60 votes
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                                  6 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • galaxy s3 freezes for a time between 2 and 11 minutes

                                  1) Samsung Galaxy S3 i9300 Cyanogenmod 11 M5
                                  2) version of SwiftKey day 03/04/2014, last update. -
                                  3) using the cell with stable cyanogenmod Cyanogenmod 10.2 11 M5, both ROM, using SwiftKey day version of 04.03.2014, the phone freezes for period of 2-11 minutes, then returns control to the user.
                                  to uninstall the application, the phone works barbarian, before the upgrade 04/03/14 SwiftKey worked wonders with cyanogenmod.
                                  4) using any program and make use of the keyboard, then enter some data, the phone freezes for no maximum time of 11 minutes, then returns to normal.
                                  So far to continue using…

                                  6 votes
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                                    0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                                  • The latest version of Swiftkey constantly changing from default keyboard on Note 3.

                                    The latest version of Swiftkey constantly changing from default keyboard on Note 3.

                                    4 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • no flow/predictions in MyFinessPal

                                      pleae make flow/ predictions work with MyFinessPal

                                      3 votes
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                                        0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                      • A common Turkish word does not get predicted

                                        There is this Turkish word 'panpa' which I use very often but with the latest update I never see it getting predicted. It's extremely frustrating as it could be one of the words I type the most . For example I'll try typing now and let's see what happens: Paşa (I never use this word). Please fix your language model as this looks like a recent regression.

                                        9 votes
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                                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Keyboard does not minimize when phone receives incoming calls..

                                          I can't answer a call unless it's in my car and paired with my hands free car phone where I can answer with a button on the steering wheel. No matter what I do to the phone. No button will respond as long as the phone is ringing. I have a Motorola.Atrix HD MB886

                                          10 votes
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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