2. Bug reports

Firstly please make sure that you are running the most up-to-date version of SwiftKey – currently 4.1. You can find this by pressing and holding the bottom-left key on the keyboard, choosing Settings, and tapping “About”. If you have feedback regarding a Beta version of SwiftKey please go to our VIP Community at http://vip.swiftkey.net

Add comments and details to the thread about your bug, or post a new topic if your bug is not yet mentioned. This will help us to understand and fix the issue.

Also, please list only one bug per thread. Thanks very much.

What is your SwiftKey (smartphone) bug?

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  1. 13 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Keyboard overlapping text field

      Swift key tends to overlap the typing area in text apps such as Gmail handcent the standard text message app for android etc I can't see what I'm typing after type alot

      1 vote
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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • 1 vote
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          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • Double backspace with single press on lock screen

          There seems to be a double backspace issue when correcting password input. On the lock screen, if I input my password with an error, a single press of the backspace key to correct a single character results in two characters being deleted.

          9 votes
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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
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              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • Persionalisation with facebook

              Hi swiftkey.

              I paid for the software because of its reviews and everything works ok. Execpt when i go to personalization.. Gmail and sms personalization works ok but it stucks when i try facebook personalization. I enter login id but after that it stays still.  Its not responding. I am using galaxy s2 I9100 international version on jelly bean stock 4.2.

              2 votes
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                0 comments  ·  Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
              • Not working for Snap chat app

                Please support soon this is driving me nuts. No auto correct or flow support on Snap chat at all.

                4 votes
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                  0 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                • 6 votes
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                    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Wrong Keyboard is used even if settings are correct!

                    At First i chose german at "languages and layouts", so that the Keyboard-symbol is shown next to "German". Then i chose the second language turkish, which is by the way beta Version. The Keyboard Symbol is still next to german.

                    But when i use Swift key the TURKISH KEYBOARD is ACTIVATED. this wasn't the case when i used the trial Version!!!

                    Actually i paid 4 Euros for getting a worse product, fix it please immidiately, otherwise i am forced to gibt you a Bad mark in the playstore.

                    1 vote
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                      1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                    • Dolphin: No Predictions since Dolphins latest Update

                      Dolphin Browser updated today, and brought with it the return of the old bug where SwiftKey doesn't show predictions or auto-format the text I type in the browser. Fun.

                      9 votes
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                        0 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                      • Phonegap app

                        I'm developing a phonegap app with some textboxes. The problem comes when i type some text in some of those textboxes, because the textboxes remains with no text typed. As much as I write shows nothing in those textboxes.

                        7 votes
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                          2 comments  ·  Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • disable triple tap on keyboard area

                          On nexus 7, triple tap = zoom

                          When tapping (e.g. on backspace) 3 times quickly the instead of deleting the character the screen gets zoomed. (try in gmail)

                          The default android keyboard does no do that. It probably disables the triple/dubbel-tap functions on the keyboard area.

                          This bug makes swiftkey tablet almost useless for me.

                          20 votes
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                            4 comments  ·  Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • The keyboard keeps jumping back to earlier parts of the text I am trying to write, making it impossible to compose emails etc.

                            Same thing as reported for chrome etc. but happening everywhere, emails etc. so clearly not an issue with chrome alone. It is definitely swift key because turning back on the Samsung keyboard fixes it instantly.

                            3 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Not correcting words

                              SwiftKey is not choosing a correct word for incorrect words.

                              2 votes
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                                0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                              • Facebook personalisation error

                                After entering data for facebook personalisation, i get this error:

                                This page contains the following errors:
                                error on line 8 at colum 4957: xmlParseEntityRef: no name
                                Bellod is a rendering of the page up to the first error.

                                ... and a ge a facebook button bellow but that's is

                                1 vote
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                                  1 comment  ·  Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • Galaxy S3 Mini (android 4.1.1) Swiftkey keyboard does not pop up.

                                  With my S3 Mini (android 4.1.1) every time I shut the phone down and start it up again, the Swiftkey keyboard will not pop up. The only solution I have found is to go into Phone Settings - Language and Input and disable Google Voice Typing. This works, but the next time I switch the phone on again, Google Voice Typing (which fills me with uninterest) is activated again and Swiftkey refuses to pop up: the setting has been "forgotten" or overriden. The keyboard setting remains “predefined” with Swiftkey, but the problem was still there. In the end, I disabled…

                                  7 votes
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                                    0 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 4 votes
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                                      0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Android Terminal Emulator: incompatibility

                                      I am using SwiftKey 4.0.1.128 (non-free). When I try to type into the Android Terminal Emulator the letters just replace the others instead of insert one after the other. The factory keyboard works OK.

                                      4 votes
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                                        1 comment  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          1 comment  ·  Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Arabic إن شاء الله

                                          When in Arabic usually we're used to typing إن شاء الله, and before a while it was always okay so when I write إن the app will suggest شاء so I can quickly continue, while now it suggests ودعوة as a primary suggestion and شاء as a secondary suggestion, and I can't find any proper sentence where we use إن ودعوة. I guess the app is learning from untrusted Arabic resources, may be some websites on the web? Because the same issue occurs on my wife's mobile so I don't think it's something related to my writing context and style.

                                          3 votes
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                                            1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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