Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can vote and comment on it.

If it doesn't exist, you can post your idea so others can vote on it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  1. When typing two letters in a row really fast (multi touch), nothing (with flow gesture disabled) or a prediction (when enabled) is written.

    On SwiftKey Keyboard 4.4.4.264, when I type fast, I'm almost always using multi-touch feature. For example, to write "Hello", I first press "H", then "e" even if I didn't release the "H" yet. But here is the problem :
    - When flow gesture is enabled, SwiftKey thinks I swiped from "H" to "e" and then removed my finger. So it adds a prediction, whatever it is (often "Hey")
    - When flow gesture is disabled, it simply doesn't do anything. However, if I type "H", then remove my finger, then type "e", everything's alright.

    This bug is very irritating because I…

    19 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
    • Loss installed language It often happens that SwiftKey signals the loss of the installed language: there are no particular events that cause

      *Loss installed language*

      It often happens that SwiftKey signals the loss of the installed language: there are no particular events that cause the bug; it happens randomly.

      Thank you for your cooperation.

      Angelo Santospago

      Technical data:
      -SwiftKey: 4.4.6.275
      -Device: smartphone Huawei Sonic U8650
      -Android 2.3.7
      -Kernel: 2.6.35.7-perf geno @ geno-desktop # 1
      -CPU: ARMv6-compatible processor rev 5 (V6L)
      -MOD Version: CyanogenMod7.2-benru89-v4
      -Build date: Thu Jun 28 21:59:34 EDT 2012
      -Build Number: benru89-v4

      6 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
      • 1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • Typing causes content to zoom in LG G2

          Got a software upgrade on my LG G2 to Kit Kat 4.4.2 Now every time I type, the phone perceives it as if I have tapped the screen three times and the contents zoom in, a feature in the LG G2. It is not part of the gesture options so I can't turn magnification off. It did not happen prior to the software update

          It does NOT happen when I use the stock keyboard on the phone.

          I tried uninstalling Swiftkey and reinstalling it and it DID NOT solve it. I currently have Swiftkey 4.4.6.275, which is the paid version.…

          3 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
          • When I tap the word to edit - it's not selected fully, but just a part (underlined) and since this moment I cannot jump to other text!

            It happens on Meizu MX2, on other my phone it works properly, so I can jump to other text by tapping elsewhere. Android 4.2, but it also happened on Android 4.1.

            6 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
            • language pack

              Using Motorola Droid Maxx XT1080, Android 4.4, Swiftkey 4.4.6.275 Paid Version

              I initially was getting a notification that it was unable to save the language pack. After going to my language settings and reselecting English(US) the swipe and word memory stopped working. I have cleared cache and reinstalled the app entirely, but now cannot do anything to select a language. When I try to Update the list, it says "Update Failed". When attempting to download and install the one I want, it says "Language Pack Download Failed".

              At this point this keyboard is worthless, I can get better results on…

              4 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
              • swipe down to hide keyboard bug (doesn't work)

                swipe down to hide keyboard only works 50% of the time! lg g2

                6 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  2 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi community,

                  Please leave the information below in the comments of this thread.

                  First, make sure you are running the latest version of SwiftKey which is 4.4.4 (as of 3/11/2014)

                  Also, when ‘Flow’ is on, you cannot use the gestures to hide the keyboard or to swipe to delete.

                  1) Your device model and OS
                  2) Your current version of SwiftKey
                  3) An explanation of what is happening vs what you thought should happen
                  4) The exact steps you took to recreate this issue

                  Thank you for your feedback.

                • Inserts Extra space after changing word

                  Samsung Note 2, v 4.3
                  SwiftKey 4.4.5.273

                  If I type a sentence and end up going back and choosing a different word, I get a space inserted when I choose that word.

                  For example, I type this word (I do not use flow, I use the split keyboard).

                  Yesterday I decided to buy their products.

                  I decide for whatever reason that I actually wanted "there" which was one of the 3 words. I tap on "their" in my text and then tap on "there" in the choices box. As you see below, it inserts another space after the new word,…

                  6 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    2 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • error al descargar el paquete de idioma

                    Cada vez que quiero descargar un idioma me aparece el siguiente mensaje error al descargar el paquete de idioma y si lo llega a descargar a los pocos segundos me dice que no es posible guardar un modelo dinámico de idioma posteriormente el idioma que descargue se elimina y lo tengo que volver a descargar y se repite el problema una y otra vez los entendería si la aplicación fuese gratuita pero esta es de pago por ello deberían brindar un servicio de calidad estoy completamente decepcionado arreglenlo Galaxy s Advance
                    Gt- I9070 con andorid 4.1.2 jelly bean

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      1 comment  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                    • Suggestions not predicting correctly with multiple languages installed

                      When you have multiple languages selected, you can swipe the space bar to switch between them. In theory!

                      If I set the language to German sometimes almost all suggestions are in English (2nd language selected) although swiping will detect the right (German) words.

                      I assume, this happens when you typed a word, that is also available in English. However if I selected German I REALLY want to write German and the suggestions are pointless if 2 out of 3 show English words instead of the (selected) German.

                      Please don't try autoswitching languages! Just use, what is selected, nothing else!

                      6 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • keyboard bug on calculator

                        When i launch the callculator app from the google now, the keyboard does not disappear automatically and when i press the back key the callculator closes. Nexus 4 Android 4.4

                        24 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                        • 1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                            • SwiftKey keeps re-correcting words

                              If you type in a word, and SwiftKey autocorrect it, there are cases you cannot type it in at all. For example, in a <textarea> type element, you cannot type "https://google.com/"; reliably. SwiftKey want to capitalize the English word google, and if you manually select it, when you backspace and period to add "com", "com" is capitalized after a space and "google" is recapped to Google. It's infuriating - I backspaced to fix the prediction, SwiftKey should keep it. The same thing happened writing this message trying to write "backspaced". It didn't want the d there.

                              3 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • I use swiftkey in portuguese br and i just cant write "sério", it always shows up "sei" or "ao"... i didnt have this problem with swipe..

                                I use swiftkey in portuguese br and i just cant write "sério", it always shows up "sei" or "ao"... i didnt have this problem with swipe..

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • When I hit the delete button, it goes back into the text and starts to jump around and delete other words that I don't want to delete.

                                  When I hit delete button it jumps around and doesn't delete the word I want to delete because the cursor jumps all over the place.

                                  3 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Pls stop changing keyboard layouts so easy

                                    2 languages enabled, keyboard should not switch only by swype but rather long press or in the settings. Use qwerty only. And get constantly the German keyboard by mistake. Thanks

                                    3 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • non funziona la vibrazione

                                      non funziona la vibrazione nonostante sia stata attivata, per il mio wiki rainbow

                                      2 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Ich kann keine sprachen runterladen.

                                        Es funktioniert nicht, dass ich sprachen runter lade.

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Ich kann keine sprachen runterladen.

                                          Es funktioniert nicht, dass ich sprachen runter lade.

                                          1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →

                                          Feedback and Knowledge Base