2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

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  1. Double word posting

    Samsung Note 2 running JB 4.3.

    SwiftKey version Trial 4.4.5.273

    Since the last update, I am getting a lot of "double words" at the end of a sentence. It is in everything, FB, text, email, stock android browser, Chrome, ALL punctuation marks,. I see others have reported this as far as specific browsers and specific punctuation marks. I end up with words like thatthat, expectexpect, etc. It does not out a space between the words and it doesn't happen all the time, but it is happening more and more.. At least 2-3 times a day, every day. I can't figure…

    7 votes
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      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Inserts Extra space after changing word

      Samsung Note 2, v 4.3
      SwiftKey 4.4.5.273

      If I type a sentence and end up going back and choosing a different word, I get a space inserted when I choose that word.

      For example, I type this word (I do not use flow, I use the split keyboard).

      Yesterday I decided to buy their products.

      I decide for whatever reason that I actually wanted "there" which was one of the 3 words. I tap on "their" in my text and then tap on "there" in the choices box. As you see below, it inserts another space after the new word,…

      6 votes
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        2 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
      • SwiftKey from Amazon app store does not work with Samsung Knox

        Update the Amazon version of your app so it works with Samsung knox. (at the moment SwiftKey button presses are not picked up when in knox mode... It works on the play store free version
        Note 3

        24 votes
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          3 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
        • Samsung split screen/multitask/multi window incompatibility

          When I split my screen on my Samsung Galaxy S4 I can't type on the app running on top of the screen. Only the one at the bottom, which makes the split screen function useless :( the keyboard shows up but as soon as I start typing, it disappears.

          13 votes
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            0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
          • keyboard bug on calculator

            When i launch the callculator app from the google now, the keyboard does not disappear automatically and when i press the back key the callculator closes. Nexus 4 Android 4.4

            24 votes
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              0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
            • When typing two letters in a row really fast (multi touch), nothing (with flow gesture disabled) or a prediction (when enabled) is written.

              On SwiftKey Keyboard 4.4.4.264, when I type fast, I'm almost always using multi-touch feature. For example, to write "Hello", I first press "H", then "e" even if I didn't release the "H" yet. But here is the problem :
              - When flow gesture is enabled, SwiftKey thinks I swiped from "H" to "e" and then removed my finger. So it adds a prediction, whatever it is (often "Hey")
              - When flow gesture is disabled, it simply doesn't do anything. However, if I type "H", then remove my finger, then type "e", everything's alright.

              This bug is very irritating because I…

              15 votes
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                0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
              • App size after installation is more than 60MB, when Play Store mentioned 16MB

                I've installed version 4.4.1.241 on my HTC Desire S. After installing Swiftkey, it took about 60MB of my phone's internal storage of 1GB. Now, Swiftkey lags when being invoked and typing.

                38 votes
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                  5 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                • ForceClose on LG G2 Verizon KitKat

                  Just got KitKat for LG G2 Verizon and get "Unfortunately the process com.google.process.gapps has stopped" with SwiftKey installed.

                  4 votes
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                    1 comment  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                  • Terrible predictions

                    I have a number of devices running swiftkey and I love it, however one of my devices (asus fonepad) running 4.1.2 seems quite useless and the prediction is just awful. Im <- case and point "I'm" was not displayed which is something I've become used to and love about swiftkey. It also gets other words horribly (spelling again) wrong

                    4 votes
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi,

                      If you feel that SwiftKey has stopped ‘learning’ from your typing style or your predictions seem to not be the same, we have some trouble shooting you can try to help kickstart the learning again.

                      - Please make sure you are running the latest version of SwiftKey. We are currently at 4.4.5

                      Note* this will clear all data and saved language from the application. Please make sure you are okay with this. You can turn on the cloud backup and sync feature to get it all back*

                      - Open your device settings → app manager → SwiftKey → Clear cache and data → open SwiftKey and make sure all your settings are how you like it.

                      - If the previous did not work, give SwiftKey a fresh install.

                      Please use the comments of this thread to let me know if this works for you.

                    • 2 votes
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                        3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • Samsung-specific: Cursor jumps around in <textarea> tags

                        In any Web browser, when trying to insert text, the cursor will jump around semi randomly when trying to edit text. When inputting text, the cursor stays where it is supposed to, but when moving the cursor with the keyboard open, the behavior is clearly evident.

                        This only appears for Samsung devices, but it is not a bug in the stock ROM, because I've clearly reproduced the behavior in CM10.1, CM10.2, and CM11, all three non-stock ROMs. I also had the issue with the stock ROM on it (4.1.2). Many users have complained about it on the S4 and a…

                        24 votes
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                          1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                        • random word prediction and editing a word

                          While trying to type fast on default browser or chrome for Galaxy S4, the SwiftKey Keyboard predicts the previous word multiple times connected mostly by only pressing one letter. Or when adding an exclamation mark or any character, it goes within the current word and Inserts predictions without pressing space bar.

                          When trying to put the cursor within a word, the cursor jumps everywhere and sometimes adds a random letter at the end of the word. And not being able to move the cursor manually by dragging because it disappears.

                          10 votes
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                            3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • Buggy swipe to delete gesture

                            Swipe deletion is not working properly. You have to try many times before it works.

                            Galaxy S5

                            7 votes
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                              0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                            • Cursor jumps when trying to delete characters (this makes the keyboard unusable)

                              Device: Samsung Galaxy Note 3, LG G2

                              OS: Android 4.4.2 (both devices)

                              App version: 4.4.5.273 (April 3rd, 2014) - was happening on previous version as well.

                              Repeatability: 50% (5 / 10 tries)

                              Description: Moving the cursor to a few words back in order to delete a character, upon pressing the backspace key it will erase random character from previous words.

                              Steps:
                              1. Write 10 words
                              2. Move to the 5th word, last character
                              3. Press the backspace key to delete the character

                              What is happening: the cursor will randomly erase a character from the first 4 written words.
                              Expected result:…

                              7 votes
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                                0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • Voice Input Not Working

                                Still not working. Looks like it's going to work, but stops short of typing the text.

                                4 votes
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                                  1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • Galaxy devices multi window

                                  SwiftKey crashes when trying to use the keyboard in the second app when using multi window. For example, the keyboard will only work on the lower app, not on the upper one. Please try it for yourselves, all galaxy owners have this issue. Please fix.

                                  9 votes
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                                    0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Flow kullanılmıyor

                                    Flow kullanılmıyor

                                    1 vote
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                                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Slow down to a crawl

                                      After using a few minutes Juice SSH it is slowing down and getting unresponsive. If I change keyboard Juice SSH commands work fast, switching back to SK, again very slow to type. If I close ssh session and open again, SK becomes responsive for a while but the it starts slowing down again after a few minutes.

                                      3 votes
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                                        1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • SwiftKey keyboard cursor keys not working under MIUI, in browsers textarea

                                        SwiftKey keyboard cursor keys not working under MIUI v5 4.2.28 (Android 4.1.2 JB, Samsung SGS2 I9100), in browsers textarea.

                                        http://en.miui.com/thread-12675-1-1.html

                                        Tested in Miui default browser, and Boat Browser Mini. 

                                        Here is a recorded video about my case:
                                        https://www.youtube.com/watch?v=NwalYVTHd9g

                                        I hope, this will be enough to fix the problem.

                                        3 votes
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                                          1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                        • No Flow or predictions in My Fitness Pal

                                          I'm using the latest paid version 4.4.5.273 on my phone Samsung Galaxy 4 work with the ID 4.4.2. The Predictions and Flow functions do not work with many apps. Especially if it's a search field. I find this very disturbing with My Fitness Pal which I use all day long. I'm entering Food and searching for them, I can't use Flow, which ways a lot of my time. I have switched to the Samsung native keyboard since it works with my fitness pal. Try to solve this problem as it occurs with other apps too.

                                          6 votes
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                                            1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
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