Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

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  1. Although I have activated daily synchronization, my language settings are lost after some days. So I have to download my language packages

    Although I have activated daily synchronization, my language settings are lost after some days. So I have to download my language packages again and again

    1 vote
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      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
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        2 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • LG Lucid 2 email app and SwiftKey

        When typing in the email app on my LG Lucid 2 running Android 4.1.2, it's almost impossible to write an email. Sometimes it gets stuck on the letter, other times when I actually can type, it comes up with crazy predictions that I've never typed before, just random stuff. Please fix this!

        24 votes
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          9 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
        • Duplicates words when pressing backspace button - Quickoffice

          This problem does not happen everytime. It just happen sometimes and especially when I use Quickoffice. The words that I wanted to delete will get duplicated many times when I press the backspace/delete button. The more you press the more words it becomes.

          Samsung Galaxy S2
          CyanogenMod 10.2

          7 votes
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            2 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

            Hello,

            As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report that results in duplicate words when hitting the backspace key.

            The support team and I review every report we receive, since I can’t answer your question or recommend a solution, I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

            If you or any other community member comes up with a fix, please leave it in the comments.

          • Double word posting

            Samsung Note 2 running JB 4.3.

            SwiftKey version Trial 4.4.5.273

            Since the last update, I am getting a lot of "double words" at the end of a sentence. It is in everything, FB, text, email, stock android browser, Chrome, ALL punctuation marks,. I see others have reported this as far as specific browsers and specific punctuation marks. I end up with words like thatthat, expectexpect, etc. It does not out a space between the words and it doesn't happen all the time, but it is happening more and more.. At least 2-3 times a day, every day. I can't figure…

            7 votes
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              3 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Typing causes content to zoom in LG G2

              Got a software upgrade on my LG G2 to Kit Kat 4.4.2 Now every time I type, the phone perceives it as if I have tapped the screen three times and the contents zoom in, a feature in the LG G2. It is not part of the gesture options so I can't turn magnification off. It did not happen prior to the software update

              It does NOT happen when I use the stock keyboard on the phone.

              I tried uninstalling Swiftkey and reinstalling it and it DID NOT solve it. I currently have Swiftkey 4.4.6.275, which is the paid version.…

              3 votes
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                4 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
              • Can't type when replying from notification bar.

                When opening a text message from the notification the keyboard opens but characters do not appear when typing. This does not occur when opening the messaging app directly. This bug came with the most recent update of the play store release and existed in the last beta version which is why I stopped using it.

                3 votes
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                  3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi there,

                  As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report.

                  Unfortunately I am unable to provide a solution at the moment. Therefore I will pass on this issue to our Dev Team, but first please can you let us know in the comments:

                  - Device make and model
                  - Android version (and whether or not you’re running any custom ROMs)
                  - Which SMS app you are using (if not stock)

                  If you or any other community member comes up with a fix, please leave it in the comments.

                  Thank you.

                • Swiftkey cant find my sd card and so i have no auto correct

                  Oppo find 5, start texting no sd card

                  1 vote
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                    1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • Ya no funciona!! Se eliminaron todas las palabras que tenía guardadas... Y ya no predice ni corrige

                    Desde hace una semana ya no funciona...... Eliminó todas las palabras que tenía guardadas, ya no corrige ni guarda las palabras nuevas. Arreglenlo!! Era la mejor app de este tipo.

                    1 vote
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                      1 comment  ·  7. Other  ·  Flag idea as inappropriate…  ·  Admin →
                    • Bonjour je dois régulièrement recharger le modèle linguistique +/- tous les 2 jours. Bien à vous.

                      Bonjour, je dois +/- tous les 2 jours recharger le modèle linguistique. Bien à vous.

                      1 vote
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
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                          1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                        • Problem Search field in Google homepage

                          Using stock browse: In The search field of Google homepages when i write something, I can't see nothing because the field is covered by the final part of the page(the Grey one with settings, location, etc) . I'm on Android stock (nexus) 4.3.
                          I use the medium dimension in SwiftKey. Using the 2nd smallestdimension the problem is only partial.
                          Using stock keyboard no problem.

                          1 vote
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                            1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • Cloud feature Backup & Sync doesn't work

                            The cloud feature Backup & Sync doesn't work since 224 days. When I try to synch manually, it tells me that it can't do so and should try later.
                            I have the paid version.

                            3 votes
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                              1 comment  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                            • Enter key sends text instead of entering new line

                              In previous versions, the Enter key either undated a smiley or started a new line. (the new line feature is what I was using). Now it seems the text message instead and I can't find an option to change it back.

                              87 votes
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                                13 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • SwiftKey Paid version is not remembering words and sentences as the trial version did.

                                It was predicting well in the trial version and I was really happy with it, that's the very reason I upgraded to the paid Version.
                                But now it's worse than the Samsung stock keyboard. No prediction of sentences and no retention of words.

                                1 vote
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                                  1 comment  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • Loss installed language It often happens that SwiftKey signals the loss of the installed language: there are no particular events that cause

                                  *Loss installed language*

                                  It often happens that SwiftKey signals the loss of the installed language: there are no particular events that cause the bug; it happens randomly.

                                  Thank you for your cooperation.

                                  Angelo Santospago

                                  Technical data:
                                  -SwiftKey: 4.4.6.275
                                  -Device: smartphone Huawei Sonic U8650
                                  -Android 2.3.7
                                  -Kernel: 2.6.35.7-perf geno @ geno-desktop # 1
                                  -CPU: ARMv6-compatible processor rev 5 (V6L)
                                  -MOD Version: CyanogenMod7.2-benru89-v4
                                  -Build date: Thu Jun 28 21:59:34 EDT 2012
                                  -Build Number: benru89-v4

                                  6 votes
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                                    0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Space removed before "-" (when trying to use a dash, not hyphen)

                                    When a space is typed after a word followed by "-", SwiftKey should not assume that you didn't mean to do it and are typing a hyphenated word(s). As seen in MS Word, the dash is actually a longer character than a hyphen... But even if unable to convert it in the same way, please don't remove an intentionally typed space!

                                    (interestingly, it didn't insert the space before the "?" that time although it often does!

                                    1 vote
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                                      1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • When I tap the word to edit - it's not selected fully, but just a part (underlined) and since this moment I cannot jump to other text!

                                      It happens on Meizu MX2, on other my phone it works properly, so I can jump to other text by tapping elsewhere. Android 4.2, but it also happened on Android 4.1.

                                      6 votes
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                                        0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • language pack

                                        Using Motorola Droid Maxx XT1080, Android 4.4, Swiftkey 4.4.6.275 Paid Version

                                        I initially was getting a notification that it was unable to save the language pack. After going to my language settings and reselecting English(US) the swipe and word memory stopped working. I have cleared cache and reinstalled the app entirely, but now cannot do anything to select a language. When I try to Update the list, it says "Update Failed". When attempting to download and install the one I want, it says "Language Pack Download Failed".

                                        At this point this keyboard is worthless, I can get better results on…

                                        4 votes
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                                          0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Inserts Extra space after changing word

                                          Samsung Note 2, v 4.3
                                          SwiftKey 4.4.5.273

                                          If I type a sentence and end up going back and choosing a different word, I get a space inserted when I choose that word.

                                          For example, I type this word (I do not use flow, I use the split keyboard).

                                          Yesterday I decided to buy their products.

                                          I decide for whatever reason that I actually wanted "there" which was one of the 3 words. I tap on "their" in my text and then tap on "there" in the choices box. As you see below, it inserts another space after the new word,…

                                          6 votes
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                                            2 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi,

                                            I wanted to reach out to see if this was still an issue or not.

                                            The most current version of SwiftKey is 5.0.4.95.

                                            If this issue is still happening, please reply back to this email and we’ll go from there.

                                            Thanks.

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