2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

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  1. Inserts Extra space after changing word

    Samsung Note 2, v 4.3
    SwiftKey 4.4.5.273

    If I type a sentence and end up going back and choosing a different word, I get a space inserted when I choose that word.

    For example, I type this word (I do not use flow, I use the split keyboard).

    Yesterday I decided to buy their products.

    I decide for whatever reason that I actually wanted "there" which was one of the 3 words. I tap on "their" in my text and then tap on "there" in the choices box. As you see below, it inserts another space after the new word,…

    6 votes
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      2 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
    • Double word posting

      Samsung Note 2 running JB 4.3.

      SwiftKey version Trial 4.4.5.273

      Since the last update, I am getting a lot of "double words" at the end of a sentence. It is in everything, FB, text, email, stock android browser, Chrome, ALL punctuation marks,. I see others have reported this as far as specific browsers and specific punctuation marks. I end up with words like thatthat, expectexpect, etc. It does not out a space between the words and it doesn't happen all the time, but it is happening more and more.. At least 2-3 times a day, every day. I can't figure…

      6 votes
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        2 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Amazon App a store Version of App does not work with Samsung Knox Mode

        Hi, I have put this in the comments of another thread but thought it deserved is own post. SwiftKey off the Play Store has been fixed to work with Samsung Knox (trial). But it still does not work when bought on the Amazon Store.

        Please update Amazon version. Thanks

        19 votes
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          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • keyboard bug on calculator

          When i launch the callculator app from the google now, the keyboard does not disappear automatically and when i press the back key the callculator closes. Nexus 4 Android 4.4

          24 votes
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            0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
          • When typing two letters in a row really fast (multi touch), nothing (with flow gesture disabled) or a prediction (when enabled) is written.

            On SwiftKey Keyboard 4.4.4.264, when I type fast, I'm almost always using multi-touch feature. For example, to write "Hello", I first press "H", then "e" even if I didn't release the "H" yet. But here is the problem :
            - When flow gesture is enabled, SwiftKey thinks I swiped from "H" to "e" and then removed my finger. So it adds a prediction, whatever it is (often "Hey")
            - When flow gesture is disabled, it simply doesn't do anything. However, if I type "H", then remove my finger, then type "e", everything's alright.

            This bug is very irritating because I…

            15 votes
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              0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
            • App size after installation is more than 60MB, when Play Store mentioned 16MB

              I've installed version 4.4.1.241 on my HTC Desire S. After installing Swiftkey, it took about 60MB of my phone's internal storage of 1GB. Now, Swiftkey lags when being invoked and typing.

              38 votes
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                5 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
              • 2 votes
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                  3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                • random word prediction and editing a word

                  While trying to type fast on default browser or chrome for Galaxy S4, the SwiftKey Keyboard predicts the previous word multiple times connected mostly by only pressing one letter. Or when adding an exclamation mark or any character, it goes within the current word and Inserts predictions without pressing space bar.

                  When trying to put the cursor within a word, the cursor jumps everywhere and sometimes adds a random letter at the end of the word. And not being able to move the cursor manually by dragging because it disappears.

                  10 votes
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                    3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • SwiftKey from Amazon app store does not work with Samsung Knox

                    Update the Amazon version of your app so it works with Samsung knox. (at the moment SwiftKey button presses are not picked up when in knox mode... It works on the play store free version
                    Note 3

                    12 votes
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                      0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                    • Samsung-specific: Cursor jumps around in <textarea> tags

                      In any Web browser, when trying to insert text, the cursor will jump around semi randomly when trying to edit text. When inputting text, the cursor stays where it is supposed to, but when moving the cursor with the keyboard open, the behavior is clearly evident.

                      This only appears for Samsung devices, but it is not a bug in the stock ROM, because I've clearly reproduced the behavior in CM10.1, CM10.2, and CM11, all three non-stock ROMs. I also had the issue with the stock ROM on it (4.1.2). Many users have complained about it on the S4 and a…

                      23 votes
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                        1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                      • Voice Input Not Working

                        Still not working. Looks like it's going to work, but stops short of typing the text.

                        4 votes
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                          1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • Galaxy devices multi window

                          SwiftKey crashes when trying to use the keyboard in the second app when using multi window. For example, the keyboard will only work on the lower app, not on the upper one. Please try it for yourselves, all galaxy owners have this issue. Please fix.

                          9 votes
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                            0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                          • No Flow or predictions in My Fitness Pal

                            I'm using the latest paid version 4.4.5.273 on my phone Samsung Galaxy 4 work with the ID 4.4.2. The Predictions and Flow functions do not work with many apps. Especially if it's a search field. I find this very disturbing with My Fitness Pal which I use all day long. I'm entering Food and searching for them, I can't use Flow, which ways a lot of my time. I have switched to the Samsung native keyboard since it works with my fitness pal. Try to solve this problem as it occurs with other apps too.

                            6 votes
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                              1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                            • The bottom row is hidden by the menu bar in My pipo m9 PRO tablet!

                              The bottom row is hidden by the menu bar in My pipo m9 PRO tablet!

                              19 votes
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                                under review  ·  4 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                              • 5 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Bluetooth keyboard not detected

                                  In Settings, Input Method, the physical Bluetooth keyboard I'm using is not detected: the Physical Keyboard option remains grayed out. Also, the on-screen keyboard appears as well, while the suggestion bar should be enough. And autocomplete upon typing interpunction doesn't work, nor does the smart interpunction (putting the period or comma before the preceding space). I had a single Keyboard Detected alert at some point, but that did not lead to anything. Also, there should be a way to select alternative suggestions with the keyboard without having to reach out and touch the screen.

                                  226 votes
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                                    53 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hello community,

                                    While we continue to look into this issue, can you please provide some more information for us.

                                    1) Your device model and OS
                                    2) Your current version of SwiftKey
                                    3) The keyboard device (model)
                                    4) An explanation of what is happening vs what you thought should happen
                                    5) The exact steps you took to recreate this issue

                                    Thank you for your continued feedback.

                                  • Loosing Personal dictionary

                                    Suddenly i lost all the personal dictionary!!
                                    It's not suggesting any word from the words that I used to type!!

                                    64 votes
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                                      6 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Enter key sends text instead of entering new line

                                      In previous versions, the Enter key either undated a smiley or started a new line. (the new line feature is what I was using). Now it seems the text message instead and I can't find an option to change it back.

                                      48 votes
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                                        7 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • ForceClose on LG G2 Verizon KitKat

                                        Just got KitKat for LG G2 Verizon and get "Unfortunately the process com.google.process.gapps has stopped" with SwiftKey installed.

                                        3 votes
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                                          1 comment  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Facebook edit comment problem

                                          When I enter the text box to edit a Facebook comment in the Facebook app, SwiftKeys prediction bar disappears and I cannot even Edit any text manually either.

                                          28 votes
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                                            3 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
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