Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

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  1. Keyboard not popping up when I tap on input field

    Stock Droid 4 running Jelly Bean. Swiftkey will not pop up on screen after latest update. Problem is consistent across all apps. Will sometimes work randomly but is very laggy.

    Also, when typing on my physical keyboard Swiftkey will capitalize the last word of a sentence if it ends with a question mark or exclamation point. Very annoying.

    5 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Hangs at random

      Many a times when I get a message on WhatsApp or sms or email and I click on reply, the keyboard turns unresponsive. On clicking his keyboard button, I am taken out of the message.

      Too frequent on Nexus 4 with stock android.

      Please Fix for 5 star rating of an otherwise awesome app.

      1 vote
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        0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
      • "a" almost always changes to "à", even in an English sentence

        Active languages: French, Spanish, English.

        When typing in English (ie the entire document/post/text field is in English), "a" almost always gets changed to "à".

        1 vote
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          0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
        • Se pega

          Se pega mi cel con una sola letra y no escribe bien arreglen lo porque solo reiniciar vuelve

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • 7 votes
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              3 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
            • 2 votes
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                0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
              • Regional touchscreen dropout by using custom roms

                Issue is decribed here in detail:

                http://forum.xda-developers.com/showthread.php?t=2169169

                Very annoying issue, I experienced it in every custom Rom since they were ICS or Jellybean based.

                Device: HTC Desire S

                1 vote
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                  0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                • Phone locking up

                  For the last few days my phone (AT&T Galaxy S4) has been going to a black screen and locking up. I've had to pull the battery and wipe the cache, sometimes multiple times to get the phone to come back up. I also noticed any time I would restart the phone it would lock up right after the AT&T splash screen. I did a factory reset, wiped the cache and everything was going fine until all the apps got instilled then the phone would start locking up at Random. I finally did a factory restore and just left it stock…

                  1 vote
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                    1 comment  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                  • 7 votes
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                      0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                    • Will not type

                      Android 2.3.5
                      SwiftKey 4.1 and earlier versions.
                      Motorola Photon 4g

                      Keyboard will intermittently not allow typing. When opening a text box the keyboard will appear and the keys are preassable with normal feedback but letters will not appear or be backspaced if letters are already present.
                      Locking and unlocking phone does not help, changing keyboard will help, clearing keyboard data and uninstalling do not help. It will happen to other installed keyboards but only when I'm primarily using SwiftKey and swapping back and forth.

                      The only way I have found to fix each instance is to mash keys. After a…

                      4 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Area above the keyboard is 'dead' or erroneous. Nexus s with Android 4.1.2 (official)

                        I can't use send buttons, moving the cursor doesn't work. Just as if the app blocks more of the touch input than it needs.

                        4 votes
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                          0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                        • No funciona sonido al pulsar teclas.

                          Hace unos días me dejaron de funcionar los efectos sonido al pulsar las teclas al escribir. He probado a desinstalarlo y volverlo a instalar e nuevo pero nada. ¿Qué puede ser?

                          3 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Hi, please please sort out the jumping words issue when I'm emailing.   It's seriously infuriating.  Thank you  Craig. 

                            Hi, please please sort out the jumping words issue when I'm emailing.   It's seriously infuriating.  Thank you  Craig. 

                            2 votes
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                              0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                            • Removed words soon return!

                              Removed words (ie. deleted from SwiftKey dictionary) soon return.

                              For example, my name is Benjamin Smith. When I type "Benjamin", SwiftKey suggests "Franklin"...so I removed "Franklin" and "Smith" became the primary word suggested after entering "Benjamin".

                              Works for a few days then "Franklin" is not only back but first choice again! Ahh! I have had the same problem with other words that I have supposedly removed from the SwiftKey dictionary.

                              4 votes
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                                0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • Sentences auto-capitalized even after auto-capitalization turned off

                                I unchecked the Auto-capitalization feature, but some sentences are still auto-capitalized. Relatedly, the word "I" is also always auto-capitalized (not sure if this is covered under auto-capitalization, or if this is more of a dictionary bug where the word 'i' simply doesn't exist... But I can't even add the word 'i'!)

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Hi, After the last 2 updates, all my word predictions are gone, flow is not working, voice input is shot as well.

                                    Hi,

                                    After the last 2 updates, all my word predictions are gone, flow is not working, voice input is shot as well and I'm unable to write a simple text message. Languages are English US and Spanish Latinamerica; it's unusable.

                                    Thank you
                                    Salvador

                                    1 vote
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                                      1 comment  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Feedly: Jumpy Cursor

                                      When trying to add a new feed rss by typing it, the cursor jumps.

                                      3 votes
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                                        0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                      • HTC Stock Email: no predictions

                                        SwiftKey 4.1 latest is not working well in HTC One 802w version (ie the Chinese version with dual aim edition).

                                        4 votes
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                                          1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Randomly, the suggestions bar will collapse and though the keyboard is still up I won't be able to type anything.

                                          I keep having to press back and then retap on the space I'm typing on to restart the keyboard to be able to type again. It seems to happen the most with GO message app. I have an s3.

                                          2 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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