2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

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  1. Bug

    Swiftkey dissappears everytime i restart my phone. Im running on jellybean 4.2.2 latest firmware update, samsung galaxy s4. Please fix!

    3 votes
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      0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Auto-selects my contact's landline when texting

        I have a contact with two phone numbers: a landline and a mobile number. Whenever I attempt to answer a text from this contact, SwiftKey makes it automatically select the landline. I deleted SwiftKey and the problem was fixed, so the app is definitely responsible. It does not seem to do this for any of my other contacts, so I'm not sure how this particular glitch arose. Any ideas on the cause and how to fix it would be most appreciated!

        1 vote
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          0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
        • Chrome: autocomplete hitting space keeps highlighted text

          Trying to explain this well. In Chrome when I am typing a search query, Chrome tries to autocomplete URL's. The autocomplete is highlighted (selected) text and before the Flow update I could hit space and the highlighted text would disappear. This is the expected functionality.

          Now, after the Flow update, when I hit space it puts a space but keeps the highlighted text and un-highlights it. That shouldn't happen...

          47 votes
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            4 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • AK Notepad with SwiftKey problem on Huawei Ascend P2...

              On Huawei Ascend P2 running Android 4.1.2, SwiftKey Trial 4.1.3.149 together with AK Notepad 2.4.5 does not work at all.AK Notepad works fine with the standard Android keyboard, but SwiftKey freezes AK Notepad.

              This you need to do something about...

              1 vote
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                0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
              • In-browser typing (Facebook) causes text box to be hidden behind keyboard

                SG3
                Android, Dolphin and Chrome.
                When commenting on FB, the text box is always at the bottom of the webpage. Hence, it always gets covered by the SwiftKey keyboard. (I don't want to use the FB app, since I don't want FB clogging up my Contacts)

                4 votes
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                  1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                • After downloading SwiftKey, my Galaxy SIII isn't working properly.

                  After I downloaded the app, I noticed that my Direct Call feature no longer works. SVoice is also malfunctioning. I took my phone back today for a replacement (I just purchased the phone so was able to exchange) and again downloaded SwiftKey. I am having the same two issues AGAIN. Even when I uninstall SwiftKey my Svoice and direct call phone features don't work. Your app is causing my phone to irreversibly malfunction. Can you fix this???

                  1 vote
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                    1 comment  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                  • Outlook Mail: Cannot backspace any punctuation mark while using flow. LG Optimum G.

                    It only happens when I'm trying to type up an email on my outlook and I'm forced to change the keyboard if I want to backspace to delete say a period or question mark. This keyboard app is virtually useless on my outlook.

                    15 votes
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                      4 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                    • 6 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Unable to complete my emails!

                        Everytime ihave a typo and tap on the correct word shown while writing my emails, the stupid auto correct will jump to the first line and replace a totally correct and unrelated word! Messing all my text!

                        Please advise!
                        Thank you

                        4 votes
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                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • Typing accuracy is gone!

                          The typing accuracy is not on point like it use to be. Ever since the Last update I find the words I'm typing are not what's being displayed. I keep retyping stuff and even then I notice the keyboard pad wanting to do its own thing. I have tinkered with the settings but it makes no difference. Please fix this, it's very time consuming and frigging annoying.

                          7 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Google Translate: Character in front of cursor gets deleted in Chinese stroke mode

                                When SwiftKey is selected as input method, the character in front of the cursor gets deleted when you "draw" a Chinese character (e.g. 我) in Google Translate. This doesn't happen with e.g. Sogou input method.

                                1 vote
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                                  0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                • Non viene appresa alcuna parola dagli sms. Il mio cellulare è un brondi Glory. Grazie

                                  Non viene appresa alcuna parola dagli sms. Il mio cellulare è un brondi Glory. Grazie

                                  7 votes
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                                    0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
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                                      0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Keyboard not popping up when I tap on input field

                                      Stock Droid 4 running Jelly Bean. Swiftkey will not pop up on screen after latest update. Problem is consistent across all apps. Will sometimes work randomly but is very laggy.

                                      Also, when typing on my physical keyboard Swiftkey will capitalize the last word of a sentence if it ends with a question mark or exclamation point. Very annoying.

                                      5 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Hangs at random

                                        Many a times when I get a message on WhatsApp or sms or email and I click on reply, the keyboard turns unresponsive. On clicking his keyboard button, I am taken out of the message.

                                        Too frequent on Nexus 4 with stock android.

                                        Please Fix for 5 star rating of an otherwise awesome app.

                                        1 vote
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                                          0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Decided to freak out with only using the middle prediction word and not what im typing and i cannot select my word from a list at all.

                                          I had to deinstall the app to type this.
                                          The app decided every word I was going to type was now going to be the middle predicted word that was commonly, "I". This was frustrating as there Was literally no option nor way to choose my word even if I had it all typed out, flow was useless because it basically wrote "I" over and over again with no way of not typing that letter. Will reinstall but would like swiftkey to take a look at this. Thanks!

                                          3 votes
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                                            0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
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