Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

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  1. typing is not well calibrated on the htc one. though I am being as accurate as possible

    the keyboard needs to be calibrated better. typing on an iPhone keyboard with a much smaller screen is easier and more accurate.

    1 vote
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      0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
    • No Flow

      IT not letting me use the flow and i purchased ths app

      3 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Keyboard changes often without warning or asking if I want it to.

        Fix the app so it doesn't revert back to qwerty regular phone keyboard I paid for the app so I have a better keyboard and hate when it changes when ever it wants to. There needs to be a setting that sets the keyboard to stay set unless I change the setting myself.

        4 votes
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          0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
        • 1 vote
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            0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
          • UK language combined with QWERTY layout uses USA keyboard layout when it should use UK keyboard layout

            When using British English language (UK) combined with QWERTY layout then the UK keyboard layout should be used (i.e. "" are over the 2 and @ is over the apostrophe). Instead it uses the USA layout which doesn't work with my physical keyboard.

            7 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Me falla el reconocimiento de voz

              Me falla el reconocimiento de voz, en Android 4.1.2 en mi Sony Xperia Ion,
              cuando instalo SwiftKey

              1 vote
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                0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
              • Galaxy S3 Mini (android 4.1.1) Swiftkey keyboard does not pop up.

                With my S3 Mini (android 4.1.1) every time I shut the phone down and start it up again, the Swiftkey keyboard will not pop up. The only solution I have found is to go into Phone Settings - Language and Input and disable Google Voice Typing. This works, but the next time I switch the phone on again, Google Voice Typing (which fills me with uninterest) is activated again and Swiftkey refuses to pop up: the setting has been "forgotten" or overriden. The keyboard setting remains “predefined” with Swiftkey, but the problem was still there. In the end, I disabled…

                14 votes
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                  0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                • Bug

                  Swiftkey dissappears everytime i restart my phone. Im running on jellybean 4.2.2 latest firmware update, samsung galaxy s4. Please fix!

                  3 votes
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                    0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                  • 1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Auto-selects my contact's landline when texting

                      I have a contact with two phone numbers: a landline and a mobile number. Whenever I attempt to answer a text from this contact, SwiftKey makes it automatically select the landline. I deleted SwiftKey and the problem was fixed, so the app is definitely responsible. It does not seem to do this for any of my other contacts, so I'm not sure how this particular glitch arose. Any ideas on the cause and how to fix it would be most appreciated!

                      1 vote
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                        0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                      • Chrome: autocomplete hitting space keeps highlighted text

                        Trying to explain this well. In Chrome when I am typing a search query, Chrome tries to autocomplete URL's. The autocomplete is highlighted (selected) text and before the Flow update I could hit space and the highlighted text would disappear. This is the expected functionality.

                        Now, after the Flow update, when I hit space it puts a space but keeps the highlighted text and un-highlights it. That shouldn't happen...

                        47 votes
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                          4 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                        • Vocal input does not work

                          Vocal input does not work.. I press the microphone but nothing happens.
                          Galaxy S avance Jelly Bean 4.1.2

                          3 votes
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                            1 comment  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • AK Notepad with SwiftKey problem on Huawei Ascend P2...

                              On Huawei Ascend P2 running Android 4.1.2, SwiftKey Trial 4.1.3.149 together with AK Notepad 2.4.5 does not work at all.AK Notepad works fine with the standard Android keyboard, but SwiftKey freezes AK Notepad.

                              This you need to do something about...

                              1 vote
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                                0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                              • In-browser typing (Facebook) causes text box to be hidden behind keyboard

                                SG3
                                Android, Dolphin and Chrome.
                                When commenting on FB, the text box is always at the bottom of the webpage. Hence, it always gets covered by the SwiftKey keyboard. (I don't want to use the FB app, since I don't want FB clogging up my Contacts)

                                4 votes
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                                  1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                • After downloading SwiftKey, my Galaxy SIII isn't working properly.

                                  After I downloaded the app, I noticed that my Direct Call feature no longer works. SVoice is also malfunctioning. I took my phone back today for a replacement (I just purchased the phone so was able to exchange) and again downloaded SwiftKey. I am having the same two issues AGAIN. Even when I uninstall SwiftKey my Svoice and direct call phone features don't work. Your app is causing my phone to irreversibly malfunction. Can you fix this???

                                  1 vote
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                                    1 comment  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Outlook Mail: Cannot backspace any punctuation mark while using flow. LG Optimum G.

                                    It only happens when I'm trying to type up an email on my outlook and I'm forced to change the keyboard if I want to backspace to delete say a period or question mark. This keyboard app is virtually useless on my outlook.

                                    15 votes
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                                      4 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 6 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Unable to complete my emails!

                                        Everytime ihave a typo and tap on the correct word shown while writing my emails, the stupid auto correct will jump to the first line and replace a totally correct and unrelated word! Messing all my text!

                                        Please advise!
                                        Thank you

                                        4 votes
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                                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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                                            0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →

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