2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

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  1. 1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • lg l5

      perchè quando svrivo nn mi da i suggerimenti in alto alla tastiera di ciô che voglio scrivere??

      1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Sms Personalization Fails

        After install the SMS personalization will work one time, after that unless I uninstall it will not work again. I have tried clearing the cache no success. Clearing data will work but then will only succeed one time. I have had 2 updates since the problem started happening and after the update installed it still will not work. I'm have a Motorola Droid Bionic running stock Jellybean 4.1.2. Any ideas or help would be greatly appreciated. Thanks, Jake

        6 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • 1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • كيمو

            مد الكلمااات غير موجود وثيمات جديده وحلوه وزخرفه كلمات وشكرررن

            1 vote
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              0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
            • fix what suggestions are shown in which language

              Hi
              I get Arabic suggestions showed in "الفارسية" language with the Arabic suggestions

              I've just deleted some Arabic suggestions which was on in the Persian language and then noticed that they were deleted from the Arabian keyword too

              6 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • 3 votes
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                  0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                • 2 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Voice input doesn't work, when voice recognition key is disabled

                    It should work by selecting voice input from SwiftKey 4 item menu, but it does nothing.

                    10 votes
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                      5 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                    • 1 vote
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                        0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                      • Flow doesnt work

                        In step 4 install flow wont work

                        5 votes
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                          0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • Gmail Bug

                          The Gmail personalization still does not connect. Has this been resolved?

                          1 vote
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                            0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • various apps using swift key, leads to delete button to be stuck and vibrating pulse is stuck on.

                            the delete button with vibrate sections per key was stuck on. closed my phone browser and all remaining apps. buts it's still vibrating. shut down phone. reboot.

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • The Asterisk, as well as select other symbols, have not been displaying on the long duration press for some time now.

                              Certain symbols will not populate in the text field after a long press duration, ie the Asterisk. They'll only populate when switched over to the character screen

                              4 votes
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • Greek only sends in uppercase

                                When typing in Greek seems fine until you send when it turns everything into uppercase. Is there a way to stop this please.

                                1 vote
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                                  0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • First letter of a word issue

                                  Starting last week my keyboard seems to miss the first letter of many words I'm typing. Frustrating!

                                  15 votes
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                                    4 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 3 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Chrome

                                        Hello! Thanks for a great app, firstly.
                                        When using chrome the cursor will jump uncontrollably while writing at some amount of pace.
                                        This only seem to happen in the multi-line input boxes and the cursor seems to always jump to after the first word.

                                        I am using the latest chrome and swiftkey version.
                                        The phone I'm using is an LG p895 with android 4.04 and kernel 2.6.39.4.
                                        The phone is rooted.

                                        1 vote
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                                          1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                        • SwiftKey is auto capitalising Every Word I type. This is seriously annoying

                                          stop it auto capitalising (I've switched it off in settings a already)

                                          1 vote
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                                            0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
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