2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

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  1. 4 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Voice recognition microphone is grayed out

      On my Samsung Galaxy S3 the microphone icon on the comma key is grayed out. I can't activate it and I used to be able to. I have Android 4.11.

      8 votes
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        3 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
      • Buongiorno

        Perchè la funzione vocale non funziona? euro 3.90 pagati x una funzione che non parte.. Help....

        1 vote
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          0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
        • 38 votes
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            1 comment  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
          • 2 votes
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              0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
            • whatsapp

              when I use whatsapp and press the smiley button, the keyboard doesn't hide. it takes up the whole screen. I have to select the smiley press back and den send the message. very irritating

              1 vote
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                1 comment  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
              • Running swiftkey ver. 4.1.3.149 on sIII android ver 4.1.2.

                Since upgrading to ver 149 the prediction features inserts words that are no where close to what i am typing. ex: typing saying inserts meaning. WTF Swiftkey? I used to love this app but damn having to proof read ever single message/email to correct what your app used to do is getting really old. And I really do know how to spell. Hope y'all release a fix real quick or I'm going to be pissed I wasted the money and delete the damn thing. This was NOT sent from my phone in case you were wondering.

                3 votes
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                  0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                • Crash when unmount USB OTG

                  HTC DNA - when I attached an OTG USB memory stick and use it, then I unmount it, swift key crashes, consistently saying swiftkey has stopped and is unsable until a restart. Please fix.

                  13 votes
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                    3 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                  • Здравствуйте, я нашел очень не приятный баг: когда печатаешь на

                    Здравствуйте, я нашел очень не приятный баг: когда печатаешь на HTC one, и случайно зажимаешь кнопку назад, телефон начинает вибрировать, и помогает только перезагрузка, ибо он даже в режиме сна вибрирует

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Directional arrows not working properly.

                      In SwiftKey Tablet Keyboard on a Hisense Sero 7 Pro, I can bring up the directional arrows, but when I hit the back arrow I get the Percent character. When I hit the forward arrow, I get an apostrophe. What can I do?

                      1 vote
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                        0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
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                          0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • When selecting/unselecting a language, all keyboards layouts get reset to qwerty

                          It should not change other languages layout (qwerty, qwertz...) when choosing more and unselecting a language.

                          7 votes
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                            1 comment  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • I have chosen 3 different languages but I can't manage to choose the language keyboard while typing. The is no languages avaliable long pre

                            I have chosen 3 different languages in the dictionary but I can't manage choosing the one I wanna use for typing. There is no option long pressing the space bar. Since the last

                            2 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • 6 votes
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                                0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • predictive wont remember email addresses if misses the @ symbol

                                  allow turn space after fullstop off in web address as it cannot type .co.uk without inserting spaces, and allow email addresses in predictive typing, allowing the @ symboll, also maybe allow correction in learnt words/phrases.

                                  2 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • The prediction not compatibel. Gt-s5570

                                    Fix bug in prediction not compatibel on galaxy mini

                                    1 vote
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                                      0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                    • No corrections

                                      Every time i type it never shows the correction to fix my spelling it use to show right above the keyboard but now its not there

                                      3 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • When switching the keyboard layout to "QWERTZ", word prediction does not work any more.

                                        I am from Germany, therefore I use the language pack "German" and I used to set the layout to "QWERTZ". However, since a week or so, the word prediction does not work properly with those settings. There are suggestions displayed, but they do not make much sense and don't get better by typing in more characters. Only when switching the layout (for my German language pack) to "QUERTY", the word prediction works fine.

                                        System details:
                                        Syamsung Galaxy S2
                                        Android 4.2.2 (CyanogenMod 10.1)
                                        SwiftKey 4.1.0.142

                                        11 votes
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                                          0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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