2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

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  1. Loss of keyboard

    Swiftkey is great when it works, but I now lose the keyboard altogether from time to time.

    I click Swiftkey on, re-boot, then click it on . . and it doesn't come back.
    I'm using Samsung Galaxy III Mini.

    1 vote
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      0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
    • Error en la escritura español

      Es español : báilalo, cántalo, escríbelo, escúchalo, ... Y No escribe lo, baila lo,....

      3 votes
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        0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
      • Problems with Swiftkey and Samsung SII

        After commissioning of the Samsung Galaxy SII I noticed that the keyboard crashed during the mail and in completing such as a user name, password or other information that you or only one field can fill or nothing. With my previous mobile phone (Samsung Galaxy Mini) I had no problem. Does your latest version problems with the latest version of Android (4.1.2)? We appreciate your info as I have bought in the Google Store your app but can not use normally. If possible, please answer in Dutch. Thanks in advance!

        4 votes
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          0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
        • 1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Jumpy cursor: any browser except Opera Mini

              SwiftKey 4.1.2.147
              Nexus 4 16Gb
              Android 4.2.2
              It happens with all browsers except Opera Mini. It's fully reproducible when replying on forums. It starts happening after deleting words or simply moving the cursor (by tapping, not using arrows) to add new words somewhere in written text. It happens with any kernel I've used.

              6 votes
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                0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
              • 1 vote
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                  0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                • 1 vote
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                    0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • 4 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Problemas con idioma

                      En lugar de carro o caro, SwiftKey Flow escribe "caso" esto en el idioma español.Y optimicen esta página que me ha costado escribir mucho aún con su teclado.

                      3 votes
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                        0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • How do I get prediction back?

                        Swiftkey has stopprd predicting while I'm typing. The only predicting it now does is to offer 3 words after i enter one. Without continuous prediction the app is a waste of time.

                        1 vote
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                          0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                        • My phone is freezing frequently whenever i use the keyboard. I have a Samsung Galaxy Note 2

                          My phone freezes when using the keyboard. I even restored the phone and reinstalled SwiftKey and it's still happening

                          1 vote
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                            0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                          • With the last update, the keyboard no longer opens when i want to type in any app. I have SGS2 with Android 4.1.2

                            With the last update, the keyboard no longer opens when i want to type in any app. I get the message Swiftkey stoped. I have Galaxy S2 with Android 4.1.2

                            2 votes
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                              0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                            • I'm using the keyboard in Romanian and the letter ț is never displayed. Words containing it are recognized, but the letter is just missing.

                              I'm using the keyboard in Romanian and the letter ț is never displayed. Words containing it are recognized, but the letter is just missing. I would rather have it show as t than not have it shown at all. Same goes for the capital letter: Ț Examples: Țintă țară

                              1 vote
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                                0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • ? or ! with physical keyboard capitalizes word

                                Apparently SwiftKey has a "feature" that allows you to capitalize a word by pressing the Shift key AT THE END of a word. I have no idea why. But the result is that if you put a ? or an ! at the end of a sentence, the last word in the sentence gets capitalized. Please provide a Setting to turn this "feature" Off! would You?

                                1 vote
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                                  0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • Xscope

                                  When typing in the address bar a space is automatically inserted after a full stop. Needs to change so is the same as chrome.

                                  Broswer: xScope pro 7.27
                                  Android 4.1.2
                                  Samsung galaxy s2

                                  3 votes
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                                    0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Double language spellchecker

                                    I usually write in two languages and when I do it using SwiftKey, all the words in English are underlined as misspelled. I've got two system dictionaries installed, and the word suggestions works well, but the red underlines on everything written in English are bad. I can switch to the android basic keyboard, and when I change my language the red lines go away, so I think the problem is in your app!

                                    4 votes
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                                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • typing is not well calibrated on the htc one. though I am being as accurate as possible

                                      the keyboard needs to be calibrated better. typing on an iPhone keyboard with a much smaller screen is easier and more accurate.

                                      1 vote
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                                        0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • No Flow

                                        IT not letting me use the flow and i purchased ths app

                                        3 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Keyboard changes often without warning or asking if I want it to.

                                          Fix the app so it doesn't revert back to qwerty regular phone keyboard I paid for the app so I have a better keyboard and hate when it changes when ever it wants to. There needs to be a setting that sets the keyboard to stay set unless I change the setting myself.

                                          4 votes
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                                            0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
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