Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

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  1. App crashes everytime I type fast.

    Everytime I try and type fast the app crashes. The response is also slow. The word or alphabet appears on the screen after a few seconds of me pressing it on the keyboard.

    4 votes
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      1 comment  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →

      Hello,

      Can you please leave:

      1) Device model
      2) Device OS
      3) Current SwiftKey version
      4) Any specific apps it happens in
      5) Any detailed steps you took to recreate this.

      Thank you for your help and feedback.

    • Better prediction quality

      Better prediction quality.

      5 votes
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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

        Hello,

        As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report on poor prediction quality.

        The support team and I review every report we receive.

        I have some recommendations:

        - Sign into SwiftKey Cloud and Personalize from the different options we have. If you have already done this, you can have SwiftKey re-learn from the same choices.

        Note* this will clear all data and saved language from the application. Please make sure you are okay with this. You can turn on the cloud backup and sync feature to get it all back*

        - Open your device settings → app manager → SwiftKey → Clear cache and data → open SwiftKey and make sure all your settings are how you like it.

        - If the previous did not work, give SwiftKey a fresh install.

        If you or any other community member…

      • montri

        After I installed the recent updated of swift key iam unable to use display suggestion as part of its prediction when I was typing.

        1 vote
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          0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
        • Backspace is not deleting but repeating letters

          Using version 4.4.4.264. Sometimes the backspace key causes letters to repeat instead of delete. I have not figured out the recipe for reproducing the error. I have an LG G2, D800 phone.

          4 votes
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            1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
          • Google Drive share input after file extension

            When sharing a file (for example a photo) with the Google Drive app, an input field for the filename will be displayed. This field has a file extension, (.jpg, etc) and the cursor is places before the extension. The first character that I typed is placed before the extension, but the second and all other characters that I typed are places after the extension.

            Tested on a LG Nexus 5 with Android 4.4.2 and Swiftkey 4.4.1.241
            Worked well with the default Nexus keyboard software, so this doesn't look a Google Drive bug.

            10 votes
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              3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
            • Words disappearing

              Hello, the past month or so I've noticed words disappearing after I've typed them and hit the space bar. I type a word and when I hit space, it deletes the word and put a space in its place. It doesn't happen with every word but maybe one in ten or twenty. Using HTC One Kit Kat stock phone
              Thanks

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • 38 votes
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                  6 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                • Unable to type the word "You"

                  When I try to type the word "You," none of the three letters will show up until after I've typed all three, and then it shows up as a single letter: "U." No matter how many times I've tried to correct this problem via removing it from the predictions dictionary, it continues to happen. The only way to remedy the problem is to type the word very slowly and wait for each of the three letters to appear on the screen before moving onto the next. As soon as I increase my typing rate beyond a certain point, the problem…

                  3 votes
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                    0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • Screen flickering Samsung s4

                    My screen is flickering when using Swift key. It flickers randomly when typing.

                    34 votes
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                      11 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • 1 vote
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                        0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                      • Third party SMS and Kit Kat

                        Kit Kat (4.4.2) uses Hangouts as its default messaging app. I have never turned this function on. Instead I use a third party app (mysms).

                        It appears SwiftKey tries to learn from Hangouts when learning from SMS. It returns zero minutes later and appears to learn nothing.

                        Is they're an adjustment to this that could fix this ?

                        1 vote
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                          0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • عدم امکان ذخیره مدل زبان پویا. Persian

                          دم امکان ذخیره مدل زبان پوی

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Random crashes without any message (ANR in com.touchtype.swiftkey)

                            SwiftKey crashes randomly, in any app. There is no message saying that it has crashed, the phone just freezes for several minutes, often with one of the on-screen keyboard buttons highligted. I'm not able to load SwiftKey again later, the only solution is to restart the phone. It often restarts automatically after these crashes. It has been like this for several months and SwiftKey several versions. I have tried to delete all SwiftKey data but it does not help.

                            Logcat: http://pastebin.com/EkpttzNi

                            The logcat reports a "ANR in com.touchtype.swiftkey". You can see that it tries to kill "ProcessRecord{41f87270 0:com.touchtype.swiftkey/u0a10181}" at 12:33…

                            9 votes
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                              0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                            • Voice input unavailable in word documents

                              When using Nexus 7 2013 word apps (Kingsoft and OfficeSuite) I see no microphone for voice input. In SwiftKey servings voice input is checked.

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • rotation

                                Swiftkey breaks autorotation on my Nexus 7 devices (both running KitKat).

                                4 votes
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                                  3 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                • Typing is slow when first stating a message or email. Even on the web

                                  Needs to be faster. To catch up when first starting a message.

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • External keyboard not recognized

                                    I use a Logitech k400r connected to my rk3188 based t-r42 Android tv-box. This isn't recognized as an external keyboard although it works.

                                    3 votes
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                                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Could not install on USB storage or SD card - HTC One Kitkat

                                      When trying to install SwiftKey normally, I get the above message. Tired to reboot. No Luck

                                      4 votes
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                                        0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Bluetooth audio doesn't work when typing

                                        When listening to music with a Bluetooth device (headphones or speakers), as soon as you type with SwiftKey, the sound starts to go crazy (distortion etc.).

                                        7 votes
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                                          0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Google voice search not recognized

                                          I have a S3 with 4.3. I am trying to use Google voice (installed and up to date) but when I long press the key to activate it, SwiftKey tells me I need to download voice search. I have it downloaded but SwiftKey does not recognize it.Any susuggestions?

                                          7 votes
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                                            3 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

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