Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can vote and comment on it.

If it doesn't exist, you can post your idea so others can vote on it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  1. External keyboard not recognized

    I use a Logitech k400r connected to my rk3188 based t-r42 Android tv-box. This isn't recognized as an external keyboard although it works.

    3 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    • Could not install on USB storage or SD card - HTC One Kitkat

      When trying to install SwiftKey normally, I get the above message. Tired to reboot. No Luck

      4 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
      • Bluetooth audio doesn't work when typing

        When listening to music with a Bluetooth device (headphones or speakers), as soon as you type with SwiftKey, the sound starts to go crazy (distortion etc.).

        7 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
        • Google voice search not recognized

          I have a S3 with 4.3. I am trying to use Google voice (installed and up to date) but when I long press the key to activate it, SwiftKey tells me I need to download voice search. I have it downloaded but SwiftKey does not recognize it.Any susuggestions?

          7 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            3 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
          • Swiftkey doesn't detect Physical Keyboard

            When I connect to a bluetooth keyboard the system detects the keyboard and I can type with it. Everything seems to work great. Swiftkey even notified me that a physical keyboard was connected. But when I go the the physical keyboard settings in swift key, it tells me there is no keyboard connected and to connect one.

            When typing and any time I touch the screen the softkey keyboard pops up with my bluetooth keyboard connected.

            Not sure what to do here.

            Running Jelly Bean 4.3
            Galaxy Note 10.1 GT-N8013

            50 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              23 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
            • No access to handwriting recognition pad for stylish on note3

              I can't access the hand writing pad on my Samsung Galaxy Note 3, and I do like to use my S-Pen. I would expect the handwriting pad to be accessible bottom left where one can activate voice input.

              8 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
              • 1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                • LED notification doesn't work after installing swiftkey

                  After doing a reset a couple times and trouble shooting the issue I figured out that the reason why the led notifications stops working is because Swiftkey learns from your emails, and text messages.

                  I guess there is a issue to patch here.

                  59 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    5 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • Slow response

                    When I tap on a place to type, the keyboard sometimes takes a long while to show up. Also when I try closing the keyboard it's very slow to do so, it doesn't even type. However, everything going on behind the keyboard is working but the keyboard is still there.

                    23 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Lag in the keyboard popping open upon clicking in a text field

                      There is a very definite lag between the time I click on the text field and the keyboard popping open. I have a pretty high end device, Lenovo K900 running on Android 4.2.1 with SwiftKey version 4.3.2.235.

                      24 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        5 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                      • 5 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • 1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Since Android 4.3 update the keyboard does not vibrate when texting. Please fix this problem.

                            Since Android 4.3 update the keyboard does not vibrate when texting. Please fix this problem.

                            7 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              2 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                            • Swift Key Flow Typing does not work with UC Browser

                              Swift Key Flow Typing does not work with UC Browser inbuild Search option...please do away with this bug guys...else superb work...and where is the emoji yaa its been a long wait...please bring it asap...

                              2 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                2 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                              • Lag then it crashes (4.4.3)

                                Went back to default keyboard. SK lags horribly and will sometimes freeze then quits then restarts after 15 secs.

                                4 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • heavy performance issues on encrypted devices

                                  I am running swiftkey on different nexus devices (Galaxy and nexus 7). After system encryption the whole performance related to typing is totally gone. It takes up to >10 seconds just to show the keyboard and then there is an very big input lag. Tried with 4.1 up to 4.4 kitkat. The whole system is laggy with Swift key.

                                  NOTE: When I change back to Google keyboard, the system performance gets back to normal! It's a pity,because I like swiftkey. But it is so slow, that is not usable.

                                  19 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Kelimeler gitti

                                    Kelimelerimi unuttu ve geç basıyor klavyeye hemen düzeltilmesi lazım

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Typing in Internet browser is horrible. Adds letters takes away letters. Erases entire words and replaces them with letters with space bar.

                                      Fix browser compatibility. I can't type anything or a few sentences in a browser until it just gets to be a terrible experience. Please fix.

                                      2 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 4 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

                                          Feedback and Knowledge Base