2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

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  1. 1 vote
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      0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
    • I have paid for the app, but despite 2 hours of help from Google Play, it won't load. Help!

      I have paid for the app, but it says insufficient memory - but there is 250mb available and other apps load with no problem. The free version loaded with no problem, but now even that one doesn't load and I get an error message which says "unknown error 918". The transaction ID is 12999763169054705758. 1386679740369791. I have a Galaxy G2 phone. My username is petermichaelgoldsmid@gmail.com. It's a great app, but extremely frustrating not to be able to download it, having already purchased it. Please help!! Thank you. Peter Goldsmid

      1 vote
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        0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
      • répétition des phrases lors de la diction vocale

        lorsque je dicte une phrase et que je l'envoie elle se Récrit automatiquement une deuxième fois et ça se produit à chaque fois

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • No access to handwriting recognition pad for stylish on note3

          I can't access the hand writing pad on my Samsung Galaxy Note 3, and I do like to use my S-Pen. I would expect the handwriting pad to be accessible bottom left where one can activate voice input.

          5 votes
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            0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
          • Problem with voice button in Hebrew

            When I use the voice button it does not recognize Hebrew texts. It did recognize Hebrew text on another phone. I use nexus 4, Android 4.4.2, swift key 4.4.4.264.what to do?

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Что ли / Something should be some thing in Russian

              The word 'something' should be written with a space in the middle, currently SwiftKey puts a hyphen in the middle.

              Люди, ваша клавиатура, конечно, весьма прекрасна. Но в русском языке есть такое словосочетание "что ли", которое пишется РАЗДЕЛЬНО. А у вас на клавиатуре, увы, оно написано через дефис.

              1 vote
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                0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
              • Backup and sync does not work

                Each time I try to manually sync it says "unable to sync at this time. Please try again later," but it NEVER works! I've read in other forums that this is a bug but I'm not seeing a solution to the problem!

                15 votes
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                  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • keyboard do not load

                  Keyboard won't load:
                  I have this entry in the catlog:

                  W/ProcessStats( 4854): Skipping unknown process pid 29260
                  I/dalvikvm(28898): Wrote stack traces to '/data/anr/traces.txt'
                  E/ActivityManager( 4854): ANR in com.touchtype.swiftkey
                  E/ActivityManager( 4854): Reason: Executing service com.touchtype.swiftkey/com.touchtype.KeyboardService
                  E/ActivityManager( 4854): Load: 0.35 / 0.78 / 0.68
                  E/ActivityManager( 4854): CPU usage from 8880ms to 2471ms ago:

                  6 votes
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                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • Voice input doesn't work in Skype

                    The voice input option does not work correctly when using Skype. It detects what I say and gives me the popup to select which version of the text to use, but after selecting one of the options no text is entered into the Skype message box. Voice input seems to work in all other cases I have tested. Only Skype doesn't work.

                    Here are my specs:
                    Samsung Galaxy S III model SCH-I535
                    Android 4.3
                    Skype version 4.6.0.42007
                    SwiftKey Full version 4.4.4.264

                    1 vote
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                      1 comment  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                    • Swiftkey crashes on doing anything

                      Samsung-SGH-I857. Android version 2.2.2. SwiftKey version 4.4.4.264 (latest from the app store as of today). The app just does not work at all. It consistently crashes on startup or when I try to do anything at all involving the app.

                      1 vote
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                        1 comment  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                      • Swift Key Flow Typing does not work with UC Browser

                        Swift Key Flow Typing does not work with UC Browser inbuild Search option...please do away with this bug guys...else superb work...and where is the emoji yaa its been a long wait...please bring it asap...

                        2 votes
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                          1 comment  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                        • Swiftkey disappeared after Sprint Galaxy S3 Android 4.3 Update

                          The Google Play store indicates that it is still installed, but it doesn't appear as an input method, does not appear in my app drawer, and is not listed under the full list of applications in the App Manager. I tried reinstalling through the Play store (clicked on Installed > selected my device > selected Continue). Still nothing. What gives?

                          9 votes
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                            3 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                          • Google drive problem

                            Hi, have logged this bug multiple times, over last six months, but no one seems to care about it?
                            When Sharing files to Google drive, say from gallery, type the file name, and cursor jumps to extention for the second character input.
                            All Nexus models on jb and kc affected, possibly all Androids.

                            1 vote
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                              1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                            • Skilful

                              SwiftKey substituted the British word 'skilful' for the US English word 'skillful'. The same happens for 'skillfully'.

                              1 vote
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                                0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • Slow response

                                When I tap on a place to type, the keyboard sometimes takes a long while to show up. Also when I try closing the keyboard it's very slow to do so, it doesn't even type. However, everything going on behind the keyboard is working but the keyboard is still there.

                                23 votes
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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • Yahoo personalization failed

                                  Hello there,

                                  Yahoo personalization failed constantly. I sign in with my account username and password then I am presented with an authorization access page by Yahoo where I press agree but then I got the authentication failed please try again message from SwiftKey.
                                  SwiftKey app is allowed in my Yahoo.co.uk app permission settings.

                                  I am using the paid SwiftKey version

                                  My phone is HTC SensationXE no network branded (using Virgin UK network provider) Android version is 4.0.3 HTC Sense 3.6

                                  Can you help me to fix it this issue please?

                                  Best Regards,
                                  Davide

                                  39 votes
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                                    9 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Dvorak keyboard renders incorrectly in undocked thumb mode.

                                    This happens in both portrait and landscape. The bottom row of letters on the right side of the keyboard incorrectly reads {X, B, M, W, V}, when it should read {B, M, W, V, Z}. This bug thus leaves the Z key out of the keyboard and duplicates the X key, which is already on the left side of the keyboard. I'm using SwiftKey 4.3.2.235 on my LTE Nexus 7 running Android 4.4.

                                    18 votes
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                                      3 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Swiftkey doesn't respond properly when trying to write texts on Galaxy Note 3

                                      Galaxy Note 3 - SwiftKey unresponsive when trying to answer/write texts. Need to close it down a few times before it becomes responsive.

                                      1 vote
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                                        0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Keboard lags and is unable to keep up with the typing.

                                        Version 4.4.2.254
                                        Still experiencing lags sometimes when i have to use the keyboard. Even though the button was pressed... Nothing came out. Not sure if it lagged or did not even process the when i tapped the button. I'm using a Samsung Galaxy S4. And also, please hurry with the Mandarin (simplified and traditional chinese) language update!!!!

                                        7 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • unable to edit posts in facebook using swiftkey on samsung galaxy note 2014 edition. Factory keyboard allows edits.

                                          When factory keyboard is activated I am able to make edits to posts in facebook. when swiftkey keyboard is activated upon clicking on a post for editing the option to edit posts will not appear. Wondering if there is any correlation or if anyone has had this experience or troubleshooting suggestions. thank you.

                                          10 votes
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                                            0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
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