Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

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  1. 1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • Unable to save dynamic language model

        Unable to save dynamic language model

        10 votes
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          5 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • 5-7 second opening lag after hitting text box in Duolingo.

          Swiftkey is generally opening slower in every app (approx. 1-2s), than it used to before, but it gets especially stubborn when using Duolingo app. Every new excercise makes me wait for Swiftkey keyboard to pop up after hitting answer text box, from 5 to even 7 seconds! I waste more time waiting for the keyboard than actually practising this way. Default keyboard pops up immediately.

          Is my phone really too slow already?

          Samsung Galaxy S2, Jelly Bean 4.1.2/Cyanogenmod 10.2 (no difference)

          12 votes
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            0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
          • App crashes everytime I type fast.

            Everytime I try and type fast the app crashes. The response is also slow. The word or alphabet appears on the screen after a few seconds of me pressing it on the keyboard.

            4 votes
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              1 comment  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →

              Hello,

              Can you please leave:

              1) Device model
              2) Device OS
              3) Current SwiftKey version
              4) Any specific apps it happens in
              5) Any detailed steps you took to recreate this.

              Thank you for your help and feedback.

            • montri

              After I installed the recent updated of swift key iam unable to use display suggestion as part of its prediction when I was typing.

              1 vote
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                0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
              • Backspace is not deleting but repeating letters

                Using version 4.4.4.264. Sometimes the backspace key causes letters to repeat instead of delete. I have not figured out the recipe for reproducing the error. I have an LG G2, D800 phone.

                4 votes
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                  1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                • Google Drive share input after file extension

                  When sharing a file (for example a photo) with the Google Drive app, an input field for the filename will be displayed. This field has a file extension, (.jpg, etc) and the cursor is places before the extension. The first character that I typed is placed before the extension, but the second and all other characters that I typed are places after the extension.

                  Tested on a LG Nexus 5 with Android 4.4.2 and Swiftkey 4.4.1.241
                  Worked well with the default Nexus keyboard software, so this doesn't look a Google Drive bug.

                  10 votes
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                    3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • Words disappearing

                    Hello, the past month or so I've noticed words disappearing after I've typed them and hit the space bar. I type a word and when I hit space, it deletes the word and put a space in its place. It doesn't happen with every word but maybe one in ten or twenty. Using HTC One Kit Kat stock phone
                    Thanks

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • 38 votes
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                        6 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                      • LG stock email bug: Can't delete special characters

                        Whenever you try to delete a special character (., () :;/_@&) in the LG stock email application nothing get deleted. To delete any mistakes you have to switch to the stock keyboard.

                        121 votes
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                          48 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

                          Hello community,

                          Thank you for reporting this bug. The reporting of this bug and comments as of late have not been very active.

                          I’d like to confirm with you all if it is still happening or not.

                          If it is, please leave the following information (in the comments of this thread)

                          1) Your device model and OS
                          2) Your current version of SwiftKey
                          3) An explanation of what is happening vs what you thought should happen
                          4) The exact steps you took to recreate this issue

                          or

                          If it is no longer happening, please let me know in the comments as well.

                          Thank you all for your continued bug reporting.

                        • Unable to type the word "You"

                          When I try to type the word "You," none of the three letters will show up until after I've typed all three, and then it shows up as a single letter: "U." No matter how many times I've tried to correct this problem via removing it from the predictions dictionary, it continues to happen. The only way to remedy the problem is to type the word very slowly and wait for each of the three letters to appear on the screen before moving onto the next. As soon as I increase my typing rate beyond a certain point, the problem…

                          3 votes
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                            0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • Screen flickering Samsung s4

                            My screen is flickering when using Swift key. It flickers randomly when typing.

                            34 votes
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                              11 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                              • Third party SMS and Kit Kat

                                Kit Kat (4.4.2) uses Hangouts as its default messaging app. I have never turned this function on. Instead I use a third party app (mysms).

                                It appears SwiftKey tries to learn from Hangouts when learning from SMS. It returns zero minutes later and appears to learn nothing.

                                Is they're an adjustment to this that could fix this ?

                                1 vote
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                                  0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • عدم امکان ذخیره مدل زبان پویا. Persian

                                  دم امکان ذخیره مدل زبان پوی

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Random crashes without any message (ANR in com.touchtype.swiftkey)

                                    SwiftKey crashes randomly, in any app. There is no message saying that it has crashed, the phone just freezes for several minutes, often with one of the on-screen keyboard buttons highligted. I'm not able to load SwiftKey again later, the only solution is to restart the phone. It often restarts automatically after these crashes. It has been like this for several months and SwiftKey several versions. I have tried to delete all SwiftKey data but it does not help.

                                    Logcat: http://pastebin.com/EkpttzNi

                                    The logcat reports a "ANR in com.touchtype.swiftkey". You can see that it tries to kill "ProcessRecord{41f87270 0:com.touchtype.swiftkey/u0a10181}" at 12:33…

                                    9 votes
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                                      0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Voice input unavailable in word documents

                                      When using Nexus 7 2013 word apps (Kingsoft and OfficeSuite) I see no microphone for voice input. In SwiftKey servings voice input is checked.

                                      1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • rotation

                                        Swiftkey breaks autorotation on my Nexus 7 devices (both running KitKat).

                                        4 votes
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                                          3 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Typing is slow when first stating a message or email. Even on the web

                                          Needs to be faster. To catch up when first starting a message.

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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