2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

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  1. LG stock email bug: Can't delete special characters

    Whenever you try to delete a special character (., () :;/_@&) in the LG stock email application nothing get deleted. To delete any mistakes you have to switch to the stock keyboard.

    121 votes
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      38 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

      Hello community,

      Thank you for reporting this bug. The reporting of this bug and comments as of late have not been very active.

      I’d like to confirm with you all if it is still happening or not.

      If it is, please leave the following information (in the comments of this thread)

      1) Your device model and OS
      2) Your current version of SwiftKey
      3) An explanation of what is happening vs what you thought should happen
      4) The exact steps you took to recreate this issue

      or

      If it is no longer happening, please let me know in the comments as well.

      Thank you all for your continued bug reporting.

    • Can't download any language packs. Have tried everything that has been suggested by both admin and users. No languagepack file to delete.

      Samsung Galaxy S4 M919 w/ kitkat 4.4. Swiftkey version 4.4.4.264. Have tried everything mentioned in the other post with same issue.

      1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • 1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • 4 votes
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            3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Position/accuracy

              Accuracy seems to be worse with smaller size keyboards. Offset/scaling seems to be biased toward the center of the keyboard, specifically when using flow.

              1 vote
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                0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
              • Numbers keep repeating on LG G2

                LG G2, Android 4.4.2 try to enter number and SwiftKey keeps repeating numbers. Happens in both Gmail, Chrome and LG email app. Have to switch to Google keyboard to enter numbers

                1 vote
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                  0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                • 1 vote
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                    1 comment  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →

                    Hello,

                    Can you please leave this information for us:

                    1) You device model and OS
                    2) Your current version of SwiftKey
                    3) An explanation of what is happening vs what (is it your learned language or the entire language pack)you thought should happen
                    4) The exact steps you took to recreate this issue

                  • In Docs to go when in excel number pad switches after one entry

                    Sometimes when I use the keypad in Docs to go in the excel file, when I hit one number it switches back to QWERT forcing me to go back to the number pad to finish entering the entire numerical value.

                    1. Dell Venue 8 3830, version 4.3

                    1. Galaxy S4, version 4.4.2

                    2. SwiftKey 4.4.4.264 (for both)

                    3. Sometimes when I use the keypad (on either device), I press the first
                    number, and then it automatically switches back to the qwerty keyboard.
                    From what I recall, I think it only happens in Excel when I'm using Docs To
                    Go.

                    4.…

                    1 vote
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                      0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi,

                      Please answer all of these questions in the comments section of this bug thread.

                      1) Your device model and OS
                      2) Your current version of SwiftKey
                      3) An explanation of what is happening vs what you thought should happen
                      4) The exact steps you took to recreate this issue

                      Thanks for the feedback.

                    • 3 votes
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                        0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                      • voice button long press not working Sony Xperia Z1S

                        The Speaker button does not turn on the speaker when longpressed in landscape mode on the Sony Xperia Z1S for t-mobile. Android 4.3 Kernal 3.40-perf-g33139a8. Any Ideas?

                        6 votes
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                          1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • typed letters disappear when typing

                          Not sure how to describe this, but if I'm typing a word, the previous letter disappears.

                          Scenario:
                          I am on forums a lot and reply to posts. If my first word is 'Essentially', I press 'e' then 's'. 'e' disappears and 's' takes it's spot. if I backspace, it only clears the 's'. 'e' is nowhere to be found. Now if I continue typing the word all the way to 'y', the only character there is a 'y'. So pressing backspace will remove the 'y', and there are no other characters to delete.

                          When this happens, I have to hit…

                          4 votes
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                            0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • SwiftKey keyboard is not functioning correctly in the mail application with the new HTC One (m8). I can type on the keyboard but it doesn't

                            SwiftKey keyboard is not functioning correctly in the mail application with the new HTC One (m8). I can type on the keyboard but it doesn't offer suggestions at the top of the keyboard.

                            1 vote
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                              0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                            • El teclado ya no predice

                              El teclado nopredicey ya tampoco puedo dezlisar el dedo ya lo desinstale y lo reinstalé y verifique que todaslas comfigurciones estubieran correctas y sigue sin funcionar

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
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                                  0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                                • Puntuction

                                  In my app there is no smart punctuation. It is learning just words.

                                  1 vote
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                                    0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • No me sale la ñ

                                    En el teclado trial me sale la ñ como teclado español, en cambio en la de pago no.

                                    1 vote
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                                      0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Screen flickering Samsung s4

                                      My screen is flickering when using Swift key. It flickers randomly when typing.

                                      28 votes
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                                        9 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Won't work in Samsung Knox

                                        The keyboard won't work at all in the Samsung Knox application on my GS4. Is this a known issue or just my problem?

                                        27 votes
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                                          5 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Trial period on beta expires. I have the full version as well.

                                          Why is there a trial period on the beta version of SwiftKey, when I bought the full version a long time ago?

                                          12 votes
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                                            1 comment  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
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