Cannot Download Language Pack
First, before a support agent posts a general solution and closes this bug, I have already gone through previous solutions such as deleting app data, deleting and reinstalling the app, rebooting, etc.
I am using Andoid 4.1.1 Jelly Bean (kernel 3.0.31-g396c4df) on a Samsung Galaxy Nexus. My carrier is Verizon Wireless.
Since I updated to Jelly Bean about a month ago, my paid version of Swiftkey 3 cannot download any language pack - the error I receive is "Network Error: Could not download language pack. Please ensure that you have a data connection available (preferably WiFi) in order to continue. You may need to try again later if the network is busy." This same error always occurs, even when I am on a very strong 4G and/or WiFi connection and all other applications work fine.
The error started immediately after updating to Jelly Bean. The trial version does work and can download language packs, but the trial just expired so that is no longer a viable temporary solution.
I have gone through all the typical solutions, including wiping app data, uninstalling, reinstalling, and I have done these multiple times for good measure. Currently, my paid version of Swiftkey 3 is unusable.
I also sent an email to support, on Friday but have yet to receive a response.
We’ve included some improvements to how language pack downloads are handled in SwiftKey 3.1.
Please update to the latest version – if you are still experiencing trouble please repost with the details.
Same problem (SGS2, 4.1.2)
Just downloaded this app and to my surprise it is not working. Just as everyone else has said before, I am having the exact same problem for my HTC EVO 4G Design phone. Before posting I did try all the troubleshooting suggestions listed from both Swiftkey and other users! Any help/assistance to get the app working would be greatly appreciated! Thanks!!
Have a Samsung Galaxy Tab 2 and downloaded Swift key Tablet version. Tried all the tricks mentioned above, can't get it to download US English file. Have free version on SIII, and it works great.
Solved it! Hope this works for someone else. I had the same problem (unable to download/install the language pack) but only after I'd switched from the stock GS3 rom to the LiquidSmooth ROM. Swiftkey had previously installed and worked just fine on the stock rom as well as the AOKP rom.
What lead me in this direction, funny enough, was the Google email sync. It hit an error (something like "sync is currently experiencing problems."). Googling that error produced a recommendation from Google to make sure there was a data connection and that Airplane mode was turned off. In my case, Airplane mode was indeed off and the data connection worked fine. I was able to use the web, Play store, etc.
Anyway, I turned Airplane mode ON, waited a few second, then turned it off. Both Google account sync AND Swiftkey 3 now work. I was able to download the language pack and complete the installation of Swiftkey 3. It's almost like Airplane mode was 'partially off' as little sense as that makes.
Found the solution! Just download the SwiftKey 3 Keyboard Free Version . Install and It will start Downloading the Language Pack. Once you download your Language just exit. Don't Continue. Then open SwiftKey 3 Keyboard.Sometime you may get a blank scree. If so just uninstall the free version. Now you can download the Language pack on purchased version.
viv chu commented
same problem with samsung s3. just downloaded it this morning :(
same problem on 4.1.2
Søren B. Vrist commented
Im getting this issue as well on jellybean. Not able to download languagepacks since yesterday
getting same issue on my Galaxy S3, it keeps getting a communication error
Same problem here. Apparently they are getting a lot of people's $$ for a product FAIL !!!
Fábio Samji commented
I'm having the same problem since yesterday! This should be fixed already! Samsung Galaxy S2 with CM 10.1
Andrew Rudyy commented
I m using the same android 4.1.1 on Motorola RAZR HD and I m get the same error when I try to download a language pack it doesnt work . I have tried all the troubleshooting mentioned in posts before. It is a played version .
Still no luck after trying everything possible. It has now been two months of struggle for me, I'm running the latest version on my Nexus S 4.1.2 and the language pack still won't download. I really don't know what else to do than posting here, and hoping an admin will actually be able to enlighten us all concerning that very annoying issue. Swiftkey is hands down the best keyboard out there and the testimony of an incredible work, but paying for something that you can't actually use can get pretty frustrating.
Same problem in LG Optimus Black with Android 2.3.4. I´ve updated to the latest version (Swiftkey Flow Beta), by downloading the file to hard drive of my computer from the website of SwiftKey and the problem has been fixed. I write from Spain and my English is not very good. I'm sorry so much.
Devon Strydom commented
I am running the latest version of swiftkey 3 and I have uninstalled and reinstalled it. But still nothing. I have paid for the full version,what is the point if I can use it?
I'm running android ice cream sandwich 4.0.4 on Sony Xperia S.
Please fix the problem?
The download has failed more than 10 times after trying hard. please help me out
I cannot update to 3.1 it won't show an update and won't let me force it. not sure if it started before or after jelly bean update
Bernadette Cuason commented
Same problem.just updated to android 4.0.3. Using HTC sensation xe. I have the paid version
Same as many other users: upgrade the free version to the paid version, still cannot download the language pack... I am now left with a non working version
Seems the feed backs about the technical support are nor very positives either...