Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

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  1. 373 votes
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      98 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Typing causes content to zoom in LG G2

      Got a software upgrade on my LG G2 to Kit Kat 4.4.2 Now every time I type, the phone perceives it as if I have tapped the screen three times and the contents zoom in, a feature in the LG G2. It is not part of the gesture options so I can't turn magnification off. It did not happen prior to the software update

      It does NOT happen when I use the stock keyboard on the phone.

      I tried uninstalling Swiftkey and reinstalling it and it DID NOT solve it. I currently have Swiftkey 4.4.6.275, which is the paid version.…

      3 votes
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        4 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
      • In Greek, the ";" symbol is the question mark. Words after this should be auto capitalized.

        When you type in Greek, the ";" symbol is the question mark in Greek. Words after this should be auto capitalized. Please fix this!

        7 votes
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          0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →

          Hello,

          As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report on a Greek language bug.

          The support team and I review every report we receive, since I can’t answer your question or recommend a solution, I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

          If you or any other community member comes up with a fix, please leave it in the comments.

        • Что ли / Something should be some thing in Russian

          The word 'something' should be written with a space in the middle, currently SwiftKey puts a hyphen in the middle.

          Люди, ваша клавиатура, конечно, весьма прекрасна. Но в русском языке есть такое словосочетание "что ли", которое пишется РАЗДЕЛЬНО. А у вас на клавиатуре, увы, оно написано через дефис.

          1 vote
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            0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
          • Insufficient Storage Space

            Already running Swiftkey 3 Tablet on Galaxy note. The latest update to version 3.0.4 does not download further than 850k odd of a 6.16MB upgrade, then yields the error "Insufficient Storage available"
            On Internal Storage, there's 212MB available and SD there is 3.65GB available - why can I then not upgrade?
            Galaxy Note version Android 4.0.4

            67 votes
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              25 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Hi everyone,

              Thank you for your feedback. The issue raised is related to how Android installs/updates an app and how it designates space.

              Advice:
              Since the Android Operating System deals with how an app is installed/upgraded, there is not much we can do directly. However we can give the following tips as possible workarounds for the issue.

              1. You can move installed applications to the SD card (support added from Froyo 2.2). This can by done by going to Settings → Apps → [Tap on an app] → [Move to SD card]. N.B. Not all apps can be moved to the SD card, and to make this task easier you can download an app from the PlayStore which can list those apps that have this support.
              Do not move SwiftKey to the SD card as it will prevent it from running correctly.

              2. You can delete the cache and data…

            • Physical keyboard alt and shift key issues. / Hardkb

              When ever i press shift or the Alt key once it locked into shift/alt mode instead of just for the button pressed and than changing back. It also stays on if i press the shift/alt key once more.
              It takes a few tries to be able to type normally but messes up again when shift/alt is used. And if backspace is pressed when the ALT is stuck it deletes everything that was typed.

              I have seen this issue on multiple phones with physical keyboards as reported in this area and this issue was not present before the last update.

              This…

              97 votes
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                3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

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