Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can vote and comment on it.

If it doesn't exist, you can post your idea so others can vote on it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  1. Keyboard not popping up / appearing when I try to type.

    Galaxy s3 mini on jelly bean. Latest version of swiftkey 3.

    The keyboard does not appear / pop up sometimes when i click / press in a field. This happens in all fields as far as i can tell (messaging, whatsapp, browser).

    I have to go into settings and change the keyboard back to the stock keyboard. Use the stock keyboard for a bit, then change the default keyboard back to swiftkey and it starts working again.

    438 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      88 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Hi,
      After looking into this problem, we found that some of the recent reports are pointing to a known issue: the keyboard is unset as default in some devices after an update or reboot, as you can see here:
      http://support.swiftkey.net/knowledgebase/articles/122554-default-keyboard-reset-on-every-restart-or-reboot-

      We’d really appreciate if you could post your report in our bugs forum with details about the phone, Android version, SwiftKey version and some steps where you can reliably reproduce this problem. That would help us a lot to fix this problem for you.

      Thank you for all your help
      The SwiftKey Team

    • Prediction text font is too big (since SwiftKey 4.2 launch)

      Since updating to 4.2 cloud, my galaxy s3 predictive text bar had very large font.

      233 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        42 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →

        Hello community,

        We have since pushed out a few more updates since I last responded to this issue.

        Can you please let me know if this is still happening or not. If so, please leave your device details and SwiftKey version in the comments section.

        Thanks again for all your feedback.

      • 373 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          96 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Typing causes content to zoom in LG G2

          Got a software upgrade on my LG G2 to Kit Kat 4.4.2 Now every time I type, the phone perceives it as if I have tapped the screen three times and the contents zoom in, a feature in the LG G2. It is not part of the gesture options so I can't turn magnification off. It did not happen prior to the software update

          It does NOT happen when I use the stock keyboard on the phone.

          I tried uninstalling Swiftkey and reinstalling it and it DID NOT solve it. I currently have Swiftkey 4.4.6.275, which is the paid version.…

          3 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
          • swipe down to hide keyboard bug (doesn't work)

            swipe down to hide keyboard only works 50% of the time! lg g2

            6 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              2 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →

              Hi community,

              Please leave the information below in the comments of this thread.

              First, make sure you are running the latest version of SwiftKey which is 4.4.4 (as of 3/11/2014)

              Also, when ‘Flow’ is on, you cannot use the gestures to hide the keyboard or to swipe to delete.

              1) Your device model and OS
              2) Your current version of SwiftKey
              3) An explanation of what is happening vs what you thought should happen
              4) The exact steps you took to recreate this issue

              Thank you for your feedback.

            • Repeating words or numbers randomly

              When I try to type a phone number is a IM, Swiftkey starts randomly repeating a sequence of numbers or text and I have to start over and then the same thing happens. It has made this unusable in both the current released ver and the new beta ver for the LG G2. Is there some setting I can turn this behavior off? It makes Swiftkey unusable otherwise. Mostly happens when I try to type something like an area code.

              17 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

                Hello,

                As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this bug report on the repeating words with the LG G2

                The support team and I review every report we receive. I don’t currently have an answer for your question nor recommend a solution, I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

                If you or any other community member comes up with a fix, please leave it in the comments.

              • Not learning new words.

                After about 4 months of use, SwiftKey Flow still autocorrects one of my best friends names to a name I have never used. This is a specific case of the general autocorrect failure which seems to have started around 4-5 months ago. Before that it was great.

                564 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  69 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  Hello community,

                  It seems that the new release did not help.

                  We have something you can try to fix it:

                  Note* this will clear all data and saved language from the application. Please make sure you are okay with this. You can turn on the cloud backup and sync feature to get it all back*

                  - Open your device settings → app manager → SwiftKey → Clear cache and data → open SwiftKey and make sure all your settings are how you like it.

                  - Give SwiftKey a fresh install

                  I hope one of those work in the meantime.

                  Otherwise, please leave all relevant information in the comments: device model, OS and SwiftKey version.

                  Thank you for your help and patience.

                • SwiftKey from Amazon app store does not work with Samsung Knox

                  Update the Amazon version of your app so it works with Samsung knox. (at the moment SwiftKey button presses are not picked up when in knox mode... It works on the play store free version
                  Note 3

                  39 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    11 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                  • In Greek, the ";" symbol is the question mark. Words after this should be auto capitalized.

                    When you type in Greek, the ";" symbol is the question mark in Greek. Words after this should be auto capitalized. Please fix this!

                    7 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →

                      Hello,

                      As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report on a Greek language bug.

                      The support team and I review every report we receive, since I can’t answer your question or recommend a solution, I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

                      If you or any other community member comes up with a fix, please leave it in the comments.

                    • Thick white line on changing theme

                      When I change the theme on my swiftkey keyboard I get periodical white line flashing over the keyboard. The keyboard keeps working, it's just a graphical glitch. If I reinstall the app the problem dissapears, but as soon as I change the theme the problem occurs again.

                      I managed to take a screenshot of the bug:
                      http://i.imgur.com/aM2lXjq.png?1

                      3 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                      • Что ли / Something should be some thing in Russian

                        The word 'something' should be written with a space in the middle, currently SwiftKey puts a hyphen in the middle.

                        Люди, ваша клавиатура, конечно, весьма прекрасна. Но в русском языке есть такое словосочетание "что ли", которое пишется РАЗДЕЛЬНО. А у вас на клавиатуре, увы, оно написано через дефис.

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • Insufficient Storage Space

                          Already running Swiftkey 3 Tablet on Galaxy note. The latest update to version 3.0.4 does not download further than 850k odd of a 6.16MB upgrade, then yields the error "Insufficient Storage available"
                          On Internal Storage, there's 212MB available and SD there is 3.65GB available - why can I then not upgrade?
                          Galaxy Note version Android 4.0.4

                          67 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            25 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi everyone,

                            Thank you for your feedback. The issue raised is related to how Android installs/updates an app and how it designates space.

                            Advice:
                            Since the Android Operating System deals with how an app is installed/upgraded, there is not much we can do directly. However we can give the following tips as possible workarounds for the issue.

                            1. You can move installed applications to the SD card (support added from Froyo 2.2). This can by done by going to Settings → Apps → [Tap on an app] → [Move to SD card]. N.B. Not all apps can be moved to the SD card, and to make this task easier you can download an app from the PlayStore which can list those apps that have this support.
                            Do not move SwiftKey to the SD card as it will prevent it from running correctly.

                            2. You can delete the cache and data…

                          • Physical keyboard alt and shift key issues. / Hardkb

                            When ever i press shift or the Alt key once it locked into shift/alt mode instead of just for the button pressed and than changing back. It also stays on if i press the shift/alt key once more.
                            It takes a few tries to be able to type normally but messes up again when shift/alt is used. And if backspace is pressed when the ALT is stuck it deletes everything that was typed.

                            I have seen this issue on multiple phones with physical keyboards as reported in this area and this issue was not present before the last update.

                            This…

                            97 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

                            Feedback and Knowledge Base