Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

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  1. Nothing is written

    Sometimes when I type on the keyboard, nothing is written. This is true with any application (GO SMS, Gmail ...).
    I have to close the application and restart if I want the
    keyboard works again.

    For your information, my phone is a Wiko Cink Slim, and I'm running on Android 4.0.4.

    1,543 votes
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      232 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →

      We would like to thank everyone who has left their feedback so far. Our initial efforts have focused on resolving this issue within WebKit based browsers and apps on Android 4.1+. However, we would encourage ALL users to upgrade to the most recent version of SwiftKey (4.3.0.186) and report whether this issue is still present for them.

      In particular, we would like to hear from users who have experienced this issue in non-WebKit based apps. When replying, please remember to include the following information: the app you were using and what you were doing when the problem arose, the version of SwiftKey you were using, the make and model of your phone, and the version of Android you are using.

    • Not working in Polaris Office

      When I type in a Polaris Office document. SwiftKey is not working correctly. eg when I type John it gives the followingtyr
      J, JJo, Jjoh, Jjonh. The Auto correct suggests John but pressing it leaves Jjonh.

      Other sequences gve strange multiple combinations too. Reverting to the Android keyboard gives correct type.

      Also when editing on web pages the green arrow doesn't properly follow the cursor

      902 votes
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        275 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
      • Pops up slower than native keyboard

        On my Galaxy S4 (unrooted), SwiftKey takes twice as long as the native Samsung keyboard to pop up.

        I have the latest SwiftKey version from Google Play. I never installed any beta versions.

        I timed the pop up time of both the native Samsung keyboard and the SwiftKey keyboard many times. Please make SwiftKey pop up faster to make it a perfect replacement for the native Samsung Keyboard. Otherwise, the longer pop up delay is annoying.

        Thanks.

        831 votes
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          17 comments  ·  4. Other  ·  Flag idea as inappropriate…  ·  Admin →
        • All the languages dissapeared [*CM10]

          My system in galaxy s2 running cyanogen mod 10. Recently all my languages in swiftkey have disappeared. Not only they disappeared but also there's no language list in the language menu in the settings so I can't redownload any languages. This renders swiftkey virtually useless which is disappointing for an app I paid for.

          662 votes
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            149 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →

            Hi everyone – please can you give us a bit more information to help us figure out what’s going on here.

            1 – Does this happen when you turn your phone off and on again? Or could you be typing happily in one app, switch to another app and suddenly the languages are gone?

            2 – If you go to Settings > Languages&layouts, tap the menu button and choose “update languages”, does the language list return?

            3 – If the language list does return when you do #2, do you have to redownload your chosen languages? Or do they reappear as already downloaded?

            Thanks

          • 615 votes
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              118 comments  ·  Flag idea as inappropriate…  ·  Admin →

              A fix has been implemented recently, but it’s not retroactive and it will a bit of time before the correct lower case words are learnt instead of the capitalised ones.

            • 589 votes
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                109 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
              • Not learning new words.

                After about 4 months of use, SwiftKey Flow still autocorrects one of my best friends names to a name I have never used. This is a specific case of the general autocorrect failure which seems to have started around 4-5 months ago. Before that it was great.

                564 votes
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                  69 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  Hello community,

                  It seems that the new release did not help.

                  We have something you can try to fix it:

                  Note* this will clear all data and saved language from the application. Please make sure you are okay with this. You can turn on the cloud backup and sync feature to get it all back*

                  - Open your device settings → app manager → SwiftKey → Clear cache and data → open SwiftKey and make sure all your settings are how you like it.

                  - Give SwiftKey a fresh install

                  I hope one of those work in the meantime.

                  Otherwise, please leave all relevant information in the comments: device model, OS and SwiftKey version.

                  Thank you for your help and patience.

                • 479 votes
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                    104 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

                    In the latest build of SwiftKey (4.0.0.106), we have made it so that there aren’t any special SwiftKey functions in Kingsoft Office. We’ve looked into this issue in great depth for you and unfortunately there is only so much that we can do on our end. This adjustment has been made so that SwiftKey users can at very least enter text without things going completely out of control.

                    Due to its nature as a keyboard, we work diligently at having SwiftKey be compatible with literally thousands of applications. Our advanced technology makes this an even more complex task than it is for other keyboards. We’ll continue to refine the SwiftKey experience whenever and wherever possible.

                  • Keyboard not popping up / appearing when I try to type.

                    Galaxy s3 mini on jelly bean. Latest version of swiftkey 3.

                    The keyboard does not appear / pop up sometimes when i click / press in a field. This happens in all fields as far as i can tell (messaging, whatsapp, browser).

                    I have to go into settings and change the keyboard back to the stock keyboard. Use the stock keyboard for a bit, then change the default keyboard back to swiftkey and it starts working again.

                    438 votes
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                      90 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi,
                      After looking into this problem, we found that some of the recent reports are pointing to a known issue: the keyboard is unset as default in some devices after an update or reboot, as you can see here:
                      http://support.swiftkey.net/knowledgebase/articles/122554-default-keyboard-reset-on-every-restart-or-reboot-

                      We’d really appreciate if you could post your report in our bugs forum with details about the phone, Android version, SwiftKey version and some steps where you can reliably reproduce this problem. That would help us a lot to fix this problem for you.

                      Thank you for all your help
                      The SwiftKey Team

                    • 373 votes
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                        96 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • 268 votes
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                          36 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • WhatsApp lag

                          In SwiftKey 4.3, after I send a WhatsApp message and try to type another message immediately after, there is a 1s lag, where no keystrokes are registered.

                          It didn't happen on earlier versions, but it surfaced in the 4.3 BETA after which I stopped using it. DIsappointed that it's still here in the final version.

                          Tried clearing cache and reinstalling but to no avail...

                          Anyone experiencing this bug too? It's really annoying for a fast typer.

                          250 votes
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                            61 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • Prediction text font is too big (since SwiftKey 4.2 launch)

                            Since updating to 4.2 cloud, my galaxy s3 predictive text bar had very large font.

                            233 votes
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                              44 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello community,

                              We have since pushed out a few more updates since I last responded to this issue.

                              Can you please let me know if this is still happening or not. If so, please leave your device details and SwiftKey version in the comments section.

                              Thanks again for all your feedback.

                            • Keyboard shown when entering PIN for unlock has extra keys.

                              I am using HTC one X with Jelly bean. 4.1.1 and Sense +
                              Swiftkey keyboard has extra keys like '(', pause, wait, #, +, * etc.
                              These unwanted keys are cluttering the keyboard, making me press wrong keys most times. All that is needed here is the numeric keys like the default Sense keyboard.
                              Hope you will address this soon.

                              206 votes
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                                21 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • 126 votes
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                                  11 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • LG stock email bug: Can't delete special characters

                                  Whenever you try to delete a special character (., () :;/_@&) in the LG stock email application nothing get deleted. To delete any mistakes you have to switch to the stock keyboard.

                                  121 votes
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                                    45 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hello community,

                                    Thank you for reporting this bug. The reporting of this bug and comments as of late have not been very active.

                                    I’d like to confirm with you all if it is still happening or not.

                                    If it is, please leave the following information (in the comments of this thread)

                                    1) Your device model and OS
                                    2) Your current version of SwiftKey
                                    3) An explanation of what is happening vs what you thought should happen
                                    4) The exact steps you took to recreate this issue

                                    or

                                    If it is no longer happening, please let me know in the comments as well.

                                    Thank you all for your continued bug reporting.

                                  • keyboard appears/freezes on homescreen; generally quite unresponsive after last update

                                    Dear swiftkey team,

                                    Since the last update of your software, the swiftkey x keyboard has become highly unreliable, even up to the point of making me switch back to my standard phone keyboard (htc sense 2.1) - for now only, i surely hope, since it's not a perfect match for your truly - almost perfect -typing solution.

                                    The symptoms:

                                    - slowing down Android OS after switching back from applications which use the swiftkey x keyboard

                                    - also keyboard freezes on the screen for some seconds after switching back to the homescreen after use (i.e. appears on the homescreen after returning…

                                    110 votes
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                                      14 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Keys covered by onscreen buttons on Archos tablets

                                      Because the Archos tablet use on screen buttons for navigation the letter p, enter and other keys to the right hand side are over lapped and cannot be seen, this has been an ongoing bug for the last few betas (but not an issue with the market release of the none tablet version last time i had it installed). This most recent release makes the issue worse due to the changed layout and key size. The key P is almost entirely invisible.

                                      102 votes
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                                        22 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Flow doesn't work properly

                                        Flow functions very inconsistently with samsung galaxy note 10.1 2014 edition. Sometimes Flow works properly; other times the Flow line drags as much as 2 letters, stops, and the word does not show up in the text box. When Flow works, it works perfectly except double letters aren't predicted as well as they could be and the letter "i" when by itself should always be auto capitalized, which it's not.

                                        101 votes
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                                          13 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hi community,

                                          Thank you for the feedback. Can you please be sure to add you device information, OS version and version of SwiftKey.

                                          Also, be sure to give as much detail about your issue as possible. We use these threads to help find the root issue.

                                          Thank you for your help and feedback.

                                        • Google Hangouts, Swiftkey lags and crashes

                                          When using Google Hangouts Swiftkey is often laggy and takes up to a few seconds to respond to key presses (it seems to cache them and then catch up later) Other keyboards work correctly.

                                          On occasion the entire keyboard disappears and then returns, I guess this is a crash?

                                          When typing in all other programmes, G+, Facebook, GMail the keyboard seems responsive, no crashes and perfect.

                                          I have tried clearing the cache and local data but the problem persists.
                                          The issues appear with flow and cloud either on or off.

                                          Some details you may need:
                                          Phone: Google Galaxy Nexus
                                          Android…

                                          100 votes
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                                            14 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
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