2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

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  1. Reverts to default keyboard at reboot / restart

    After I updated my device to Jelly Bean, Swiftkey keeps returning to android default keyboard after restart or shutdown. I uninstalled the keyboard and re-installed it but nothing happened. Everytime the phone loads the OS i go to setting and configure again Swiftkey

    3,774 votes
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      863 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →

      Hi everyone – this issue relates to the location on your phone where Google Play installs paid apps. We appreciate that it is very annoying.

      Advice: if you place the SwiftKey icon on your home screen, resetting it as your input method will literally only take two clicks.

      Note: This issue has now been fixed in an update to the Android 4.3 operating system for those using the Samsung Galaxy S3.

      Explanation of the issue:

      We are currently in contact with Google Play to see if there is anything that they can do to fix this.

      The issue is that Google Play installs paid apps in a particular location on your phone and that in some versions of Android (particularly 4.1 on Samsung devices) this location is not available at the point in the boot process where keyboards are being switched on. So your phone does not know that you…

    • Nothing is written

      Sometimes when I type on the keyboard, nothing is written. This is true with any application (GO SMS, Gmail ...).
      I have to close the application and restart if I want the
      keyboard works again.

      For your information, my phone is a Wiko Cink Slim, and I'm running on Android 4.0.4.

      1,539 votes
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        228 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →

        We would like to thank everyone who has left their feedback so far. Our initial efforts have focused on resolving this issue within WebKit based browsers and apps on Android 4.1+. However, we would encourage ALL users to upgrade to the most recent version of SwiftKey (4.3.0.186) and report whether this issue is still present for them.

        In particular, we would like to hear from users who have experienced this issue in non-WebKit based apps. When replying, please remember to include the following information: the app you were using and what you were doing when the problem arose, the version of SwiftKey you were using, the make and model of your phone, and the version of Android you are using.

      • Not working in Polaris Office

        When I type in a Polaris Office document. SwiftKey is not working correctly. eg when I type John it gives the followingtyr
        J, JJo, Jjoh, Jjonh. The Auto correct suggests John but pressing it leaves Jjonh.

        Other sequences gve strange multiple combinations too. Reverting to the Android keyboard gives correct type.

        Also when editing on web pages the green arrow doesn't properly follow the cursor

        898 votes
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          274 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
        • All the languages dissapeared [*CM10]

          My system in galaxy s2 running cyanogen mod 10. Recently all my languages in swiftkey have disappeared. Not only they disappeared but also there's no language list in the language menu in the settings so I can't redownload any languages. This renders swiftkey virtually useless which is disappointing for an app I paid for.

          661 votes
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            142 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →

            Hi everyone – please can you give us a bit more information to help us figure out what’s going on here.

            1 – Does this happen when you turn your phone off and on again? Or could you be typing happily in one app, switch to another app and suddenly the languages are gone?

            2 – If you go to Settings > Languages&layouts, tap the menu button and choose “update languages”, does the language list return?

            3 – If the language list does return when you do #2, do you have to redownload your chosen languages? Or do they reappear as already downloaded?

            Thanks

          • 607 votes
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              49 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
            • 582 votes
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                59 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
              • 581 votes
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                  66 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  Hello community,

                  We know this is a very frustrating issue.

                  We have something you can try to fix it:

                  Note* this will clear all data and saved language from the application. Please make sure you are okay with this. You can turn on the cloud backup and sync feature to get it all back*

                  - Open your device settings → app manager → SwiftKey → Clear cache and data → open SwiftKey and make sure all your settings are how you like it.

                  - Give SwiftKey a fresh install

                  I hope one of those work in the meantime.

                  Otherwise, please leave all relevant information in the comments: device model, OS and SwiftKey version.

                  Thank you for your help and patience.

                • 577 votes
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                    96 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    A fix has been implemented recently, but it’s not retroactive and it will a bit of time before the correct lower case words are learnt instead of the capitalised ones.

                  • 573 votes
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                      101 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                    • Not learning new words.

                      After about 4 months of use, SwiftKey Flow still autocorrects one of my best friends names to a name I have never used. This is a specific case of the general autocorrect failure which seems to have started around 4-5 months ago. Before that it was great.

                      525 votes
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                        69 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        Hello community,

                        It seems that the new release did not help.

                        We have something you can try to fix it:

                        Note* this will clear all data and saved language from the application. Please make sure you are okay with this. You can turn on the cloud backup and sync feature to get it all back*

                        - Open your device settings → app manager → SwiftKey → Clear cache and data → open SwiftKey and make sure all your settings are how you like it.

                        - Give SwiftKey a fresh install

                        I hope one of those work in the meantime.

                        Otherwise, please leave all relevant information in the comments: device model, OS and SwiftKey version.

                        Thank you for your help and patience.

                      • 479 votes
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                          102 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

                          In the latest build of SwiftKey (4.0.0.106), we have made it so that there aren’t any special SwiftKey functions in Kingsoft Office. We’ve looked into this issue in great depth for you and unfortunately there is only so much that we can do on our end. This adjustment has been made so that SwiftKey users can at very least enter text without things going completely out of control.

                          Due to its nature as a keyboard, we work diligently at having SwiftKey be compatible with literally thousands of applications. Our advanced technology makes this an even more complex task than it is for other keyboards. We’ll continue to refine the SwiftKey experience whenever and wherever possible.

                        • Foreclose on LG G2 AT&T KitKat

                          Just got KitKat for LG G2 AT&T and get "Unfortunately the process com.google.process.gapps has stopped" with SwiftKey installed.

                          450 votes
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                            139 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →

                            Hello community,

                            I want to apologize for this issue still happening. It’s taking a lot longer than expected to find the root cause of the issue.

                            The good news is we have made significant progress and are user testing a new build to squash this pesky bug.

                            We appreciate all the feedback and support. Stay tuned for more information.

                          • Keyboard not popping up / appearing when I try to type.

                            Galaxy s3 mini on jelly bean. Latest version of swiftkey 3.

                            The keyboard does not appear / pop up sometimes when i click / press in a field. This happens in all fields as far as i can tell (messaging, whatsapp, browser).

                            I have to go into settings and change the keyboard back to the stock keyboard. Use the stock keyboard for a bit, then change the default keyboard back to swiftkey and it starts working again.

                            433 votes
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                              74 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi,
                              After looking into this problem, we found that some of the recent reports are pointing to a known issue: the keyboard is unset as default in some devices after an update or reboot, as you can see here:
                              http://support.swiftkey.net/knowledgebase/articles/122554-default-keyboard-reset-on-every-restart-or-reboot-

                              We’d really appreciate if you could post your report in our bugs forum with details about the phone, Android version, SwiftKey version and some steps where you can reliably reproduce this problem. That would help us a lot to fix this problem for you.

                              Thank you for all your help
                              The SwiftKey Team

                            • All the time sets to samsung keyboard

                              I've Samsung Galaxy S-3, SGH-T999 from TMobile.
                              Installed Swift key 4; it was running excellent with its free edition.
                              After installing paid version it occasionaly sets to Samsung Keyboard;
                              looks like it crashesh and defaults to Samsung keyboard. Every 2-3 hrs I have to go to settings, language and inputs and set default to Swiftkey swipe.

                              354 votes
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                                82 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • 271 votes
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                                  25 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →

                                  We’ve worked with Google to determine the cause of the issue. After researching this in depth, Google has told us this is a regression in the Android framework. They’ve also assured us that this will be resolved in a future update to the Android operating system.

                                • 268 votes
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                                    36 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 245 votes
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                                      29 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • WhatsApp lag

                                      In SwiftKey 4.3, after I send a WhatsApp message and try to type another message immediately after, there is a 1s lag, where no keystrokes are registered.

                                      It didn't happen on earlier versions, but it surfaced in the 4.3 BETA after which I stopped using it. DIsappointed that it's still here in the final version.

                                      Tried clearing cache and reinstalling but to no avail...

                                      Anyone experiencing this bug too? It's really annoying for a fast typer.

                                      233 votes
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                                        30 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Prediction text font is too big (since SwiftKey 4.2 launch)

                                        Since updating to 4.2 cloud, my galaxy s3 predictive text bar had very large font.

                                        232 votes
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                                          40 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hello community,

                                          We have since pushed out a few more updates since I last responded to this issue.

                                          Can you please let me know if this is still happening or not. If so, please leave your device details and SwiftKey version in the comments section.

                                          Thanks again for all your feedback.

                                        • 231 votes
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                                            46 comments  ·  Flag idea as inappropriate…  ·  Admin →
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