Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

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  1. Nothing is written

    Sometimes when I type on the keyboard, nothing is written. This is true with any application (GO SMS, Gmail ...).
    I have to close the application and restart if I want the
    keyboard works again.

    For your information, my phone is a Wiko Cink Slim, and I'm running on Android 4.0.4.

    1,543 votes
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      232 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →

      We would like to thank everyone who has left their feedback so far. Our initial efforts have focused on resolving this issue within WebKit based browsers and apps on Android 4.1+. However, we would encourage ALL users to upgrade to the most recent version of SwiftKey (4.3.0.186) and report whether this issue is still present for them.

      In particular, we would like to hear from users who have experienced this issue in non-WebKit based apps. When replying, please remember to include the following information: the app you were using and what you were doing when the problem arose, the version of SwiftKey you were using, the make and model of your phone, and the version of Android you are using.

    • Not working in Polaris Office

      When I type in a Polaris Office document. SwiftKey is not working correctly. eg when I type John it gives the followingtyr
      J, JJo, Jjoh, Jjonh. The Auto correct suggests John but pressing it leaves Jjonh.

      Other sequences gve strange multiple combinations too. Reverting to the Android keyboard gives correct type.

      Also when editing on web pages the green arrow doesn't properly follow the cursor

      902 votes
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        275 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
      • Pops up slower than native keyboard

        On my Galaxy S4 (unrooted), SwiftKey takes twice as long as the native Samsung keyboard to pop up.

        I have the latest SwiftKey version from Google Play. I never installed any beta versions.

        I timed the pop up time of both the native Samsung keyboard and the SwiftKey keyboard many times. Please make SwiftKey pop up faster to make it a perfect replacement for the native Samsung Keyboard. Otherwise, the longer pop up delay is annoying.

        Thanks.

        831 votes
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          18 comments  ·  4. Other  ·  Flag idea as inappropriate…  ·  Admin →
        • All the languages dissapeared [*CM10]

          My system in galaxy s2 running cyanogen mod 10. Recently all my languages in swiftkey have disappeared. Not only they disappeared but also there's no language list in the language menu in the settings so I can't redownload any languages. This renders swiftkey virtually useless which is disappointing for an app I paid for.

          662 votes
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            150 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →

            Hi everyone – please can you give us a bit more information to help us figure out what’s going on here.

            1 – Does this happen when you turn your phone off and on again? Or could you be typing happily in one app, switch to another app and suddenly the languages are gone?

            2 – If you go to Settings > Languages&layouts, tap the menu button and choose “update languages”, does the language list return?

            3 – If the language list does return when you do #2, do you have to redownload your chosen languages? Or do they reappear as already downloaded?

            Thanks

          • 615 votes
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              118 comments  ·  Flag idea as inappropriate…  ·  Admin →

              A fix has been implemented recently, but it’s not retroactive and it will a bit of time before the correct lower case words are learnt instead of the capitalised ones.

            • 589 votes
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                109 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
              • 479 votes
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                  104 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

                  In the latest build of SwiftKey (4.0.0.106), we have made it so that there aren’t any special SwiftKey functions in Kingsoft Office. We’ve looked into this issue in great depth for you and unfortunately there is only so much that we can do on our end. This adjustment has been made so that SwiftKey users can at very least enter text without things going completely out of control.

                  Due to its nature as a keyboard, we work diligently at having SwiftKey be compatible with literally thousands of applications. Our advanced technology makes this an even more complex task than it is for other keyboards. We’ll continue to refine the SwiftKey experience whenever and wherever possible.

                • Keyboard not popping up / appearing when I try to type.

                  Galaxy s3 mini on jelly bean. Latest version of swiftkey 3.

                  The keyboard does not appear / pop up sometimes when i click / press in a field. This happens in all fields as far as i can tell (messaging, whatsapp, browser).

                  I have to go into settings and change the keyboard back to the stock keyboard. Use the stock keyboard for a bit, then change the default keyboard back to swiftkey and it starts working again.

                  438 votes
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                    90 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Hello,

                    I wanted to reach out about this problem. After reading some of the comments, two different issues might be present here.

                    1) The keyboard does not show up AT ALL, when clicking on a text input field.

                    2) The keyboard is VERY slow to popup (slow load time) when pressing on a text input field.

                    We believe the first issue to be solved, however we are aware of very slow load times for the keyboard on some devices.

                    We realize performance is important to you as it is to us. We are working with the upmost priority to get SwiftKey to a high performing app.

                    We are looking for a handful of people that are tech savvy to help help our dev team squash this bug.

                    If you are interested, just reply and say so and I’ll be in touch.

                    If you are still having issues with the…

                  • 373 votes
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                      97 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • 268 votes
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                        36 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • Keyboard shown when entering PIN for unlock has extra keys.

                        I am using HTC one X with Jelly bean. 4.1.1 and Sense +
                        Swiftkey keyboard has extra keys like '(', pause, wait, #, +, * etc.
                        These unwanted keys are cluttering the keyboard, making me press wrong keys most times. All that is needed here is the numeric keys like the default Sense keyboard.
                        Hope you will address this soon.

                        206 votes
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                          21 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • 126 votes
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                            11 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • LG stock email bug: Can't delete special characters

                            Whenever you try to delete a special character (., () :;/_@&) in the LG stock email application nothing get deleted. To delete any mistakes you have to switch to the stock keyboard.

                            121 votes
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                              45 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello community,

                              Thank you for reporting this bug. The reporting of this bug and comments as of late have not been very active.

                              I’d like to confirm with you all if it is still happening or not.

                              If it is, please leave the following information (in the comments of this thread)

                              1) Your device model and OS
                              2) Your current version of SwiftKey
                              3) An explanation of what is happening vs what you thought should happen
                              4) The exact steps you took to recreate this issue

                              or

                              If it is no longer happening, please let me know in the comments as well.

                              Thank you all for your continued bug reporting.

                            • keyboard appears/freezes on homescreen; generally quite unresponsive after last update

                              Dear swiftkey team,

                              Since the last update of your software, the swiftkey x keyboard has become highly unreliable, even up to the point of making me switch back to my standard phone keyboard (htc sense 2.1) - for now only, i surely hope, since it's not a perfect match for your truly - almost perfect -typing solution.

                              The symptoms:

                              - slowing down Android OS after switching back from applications which use the swiftkey x keyboard

                              - also keyboard freezes on the screen for some seconds after switching back to the homescreen after use (i.e. appears on the homescreen after returning…

                              110 votes
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                                21 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                              • Flow doesn't work properly

                                Flow functions very inconsistently with samsung galaxy note 10.1 2014 edition. Sometimes Flow works properly; other times the Flow line drags as much as 2 letters, stops, and the word does not show up in the text box. When Flow works, it works perfectly except double letters aren't predicted as well as they could be and the letter "i" when by itself should always be auto capitalized, which it's not.

                                101 votes
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                                  13 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi community,

                                  Quite a few releases have gone out since this was reported. Is this issue still happening?

                                  if so, please respond and let us know.

                                  After reading in some of the comments about SwiftKey not working in the ‘to’ field of Gmail, this is not a bug as it’s not supported.

                                  I would like to note that SwiftKey Flow is designed to not work in certain areas, such as password fields, text input fields where the app you are in offers their own predictions (in-app).

                                  There might be a handful of exceptions to this, but that is the general case.

                                  If Flow is not working in a normal text input area, please respond back to this email and we’ll investigate it further.

                                • Google Hangouts, Swiftkey lags and crashes

                                  When using Google Hangouts Swiftkey is often laggy and takes up to a few seconds to respond to key presses (it seems to cache them and then catch up later) Other keyboards work correctly.

                                  On occasion the entire keyboard disappears and then returns, I guess this is a crash?

                                  When typing in all other programmes, G+, Facebook, GMail the keyboard seems responsive, no crashes and perfect.

                                  I have tried clearing the cache and local data but the problem persists.
                                  The issues appear with flow and cloud either on or off.

                                  Some details you may need:
                                  Phone: Google Galaxy Nexus
                                  Android…

                                  100 votes
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                                    14 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Physical keyboard alt and shift key issues. / Hardkb

                                    When ever i press shift or the Alt key once it locked into shift/alt mode instead of just for the button pressed and than changing back. It also stays on if i press the shift/alt key once more.
                                    It takes a few tries to be able to type normally but messes up again when shift/alt is used. And if backspace is pressed when the ALT is stuck it deletes everything that was typed.

                                    I have seen this issue on multiple phones with physical keyboards as reported in this area and this issue was not present before the last update.

                                    This…

                                    97 votes
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                                      3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Use less RAM / memory

                                      Lower the memory consumption to 20-25 MB max. Its not a desktop PC with lots of ram. For me this looks like a memory leak or maybe give people an option to turn off data collection becouse im sure its one of the main reason of the big size of this process.

                                      96 votes
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                                        8 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Swiftkey keyboard not working on apps developed with Adobe Flashbuilder and the AIR SDK

                                        An issue has been reported to us (Flexdomino.net/n-Mobility for Android) from a common customer.

                                        Basically the Swiftkey software seems to have compatibility issues with apps that are developed with Adobe Flash Builder 4.5.1, running with the AIR SDK 2.7

                                        I have installed Swiftkey on one of our devices (HTC Desire HD) and can confirm that Swiftkey produces a lot of funny effects, particular with the Back key.

                                        Words are double instead of characters/words being removed or words cannot be deleted at all (depending on software settings).

                                        I'm not certain if this is an AIR SDK issue or a Swiftkey issue.…

                                        94 votes
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                                          4 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Faint Flow Line on Custom ROM

                                          The Flow line is very faint on some custom ROMs. Kii Keyboard, Swype, and the stock keyboard all have visible flow lines. Swiftkey is the odd ball out. This has been reported by several users but has never been officially addressed.

                                          94 votes
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                                            18 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
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