2. Bug reports

Firstly please make sure that you are running the most up-to-date version of SwiftKey – currently 4.1. You can find this by pressing and holding the bottom-left key on the keyboard, choosing Settings, and tapping “About”. If you have feedback regarding a Beta version of SwiftKey please go to our VIP Community at http://vip.swiftkey.net

Add comments and details to the thread about your bug, or post a new topic if your bug is not yet mentioned. This will help us to understand and fix the issue.

Also, please list only one bug per thread. Thanks very much.

What is your SwiftKey (smartphone) bug?

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  1. Reverts to default keyboard at reboot / restart

    After I updated my device to Jelly Bean, Swiftkey keeps returning to android default keyboard after restart or shutdown. I uninstalled the keyboard and re-installed it but nothing happened. Everytime the phone loads the OS i go to setting and configure again Swiftkey

    2,956 votes
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      748 comments  ·  Settings bug  ·  Flag idea as inappropriate…  ·  Admin →

      Update:

      We have contacted Samsung regarding this problem – they acknowledged the issue and have checked that it does not occur in their latest update. They intend to roll out Android 4.2.2 to Galaxy S3 users in the near future (unfortunately we don’t have an exact date), at which point the problem should be fixed.

      Explanation of the issue:

      We are aware of the issue where your phone reverts to the stock keyboard on reboot and we appreciate that it is very annoying.

      We are currently in contact with Google Play to see if there is anything that they can do to fix this.

      The issue is that Google Play installs paid apps in a particular location on your phone and that in some versions of Android (particularly 4.1 on Samsung devices) this location is not available at the point in the boot process where keyboards are being switched on.…

    • Word prediction no longer working

      Worked great for a couple weeks on my Galaxy s 3, no no word prediction or auto correct which makes typing 10 x longer to achieve! SwiftKey 3 is essentially useless with out it. In fact, its horribly frustrating. Anyone know how to fix this issue??

      1,272 votes
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        177 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • 1,252 votes
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          129 comments  ·  Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
        • All the languages dissapeared [*CM10]

          My system in galaxy s2 running cyanogen mod 10. Recently all my languages in swiftkey have disappeared. Not only they disappeared but also there's no language list in the language menu in the settings so I can't redownload any languages. This renders swiftkey virtually useless which is disappointing for an app I paid for.

          618 votes
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            131 comments  ·  Settings bug  ·  Flag idea as inappropriate…  ·  Admin →

            Hi everyone – please can you give us a bit more information to help us figure out what’s going on here.

            1 – Does this happen when you turn your phone off and on again? Or could you be typing happily in one app, switch to another app and suddenly the languages are gone?

            2 – If you go to Settings > Languages&layouts, tap the menu button and choose “update languages”, does the language list return?

            3 – If the language list does return when you do #2, do you have to redownload your chosen languages? Or do they reappear as already downloaded?

            Thanks

          • 485 votes
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              116 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

              Hi all, Swiftkey dev again.
              This bug is really hard to diagnose, but assuming it is a problem with the backup service, could you try stopping the Google Backup Transport? You can find it under Settings → Apps → All. Just force stop it and see if it has any effect. Thanks for your patience on this.

            • 415 votes
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                89 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

                In the latest build of SwiftKey (4.0.0.106), we have made it so that there aren’t any special SwiftKey functions in Kingsoft Office. We’ve looked into this issue in great depth for you and unfortunately there is only so much that we can do on our end. This adjustment has been made so that SwiftKey users can at very least enter text without things going completely out of control.

                Due to its nature as a keyboard, we work diligently at having SwiftKey be compatible with literally thousands of applications. Our advanced technology makes this an even more complex task than it is for other keyboards. We’ll continue to refine the SwiftKey experience whenever and wherever possible.

              • "spacebar will" is broken

                Even though the spacebar is set to "always insert a prediction", it behaves just like the method "always insert a space". If I want to insert a prediction, I have to press the middle area above the keyboard. The two other inserting-methods are working as they are supposed to.
                This wasn't a problem before Swiftkey 3. I am using a HTC One S with a Norwegian language and layout.

                409 votes
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                  64 comments  ·  Settings bug  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi everyone, we are looking into this problem, and we apologise for the inconvenience as we understand that it is very frustrating.

                  If you have any details that might help us to pin it down, please post them here as a comment and we will see them.

                  Thanks.

                • 393 votes
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                    126 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    If you can please add a comment stating under what circumstances the cursor “jumps” that would be very helpful – thanks.

                    Details of SwiftKey version, phone, Android version, and what apps and text fields it happens in – these will all help us to narrow down the problem.

                  • 362 votes
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                      148 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                    • Keyboard not popping up / appearing when I try to type.

                      Galaxy s3 mini on jelly bean. Latest version of swiftkey 3.

                      The keyboard does not appear / pop up sometimes when i click / press in a field. This happens in all fields as far as i can tell (messaging, whatsapp, browser).

                      I have to go into settings and change the keyboard back to the stock keyboard. Use the stock keyboard for a bit, then change the default keyboard back to swiftkey and it starts working again.

                      357 votes
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                        65 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Nothing is written

                        Sometimes when I type on the keyboard, nothing is written. This is true with any application (GO SMS, Gmail ...).
                        I have to close the application and restart if I want the
                        keyboard works again.

                        For your information, my phone is a Wiko Cink Slim, and I'm running on Android 4.0.4.

                        344 votes
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                          50 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                        • not scaling correctly / custom DPI

                          App does not scale correctly at higher resolutions/ lower screen density, keyboard is roughly 1/3 the size it should be with density set to 190 on my rooted EVO. Stock density is 240, I usually run it between 170 & 195.

                          314 votes
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                            under review  ·  74 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Samsung Galaxy S4 stock email app bug

                            Text in email app of Galaxy S4 rip apart or word inserted into middle of a sentence rather than end of sentence. Completely useless in this app, other app work fine.

                            296 votes
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                              80 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

                              Our team is looking into this. In your comment in this thread, please post the following information:

                              >Samsung email version:
                              >Samsung email package name:

                              >Android version:
                              >Baseband version:
                              >Kernel version:
                              >Build number:

                              You can find what version of Samsung’s stock email you have by by opening the email app
                              then switching to settings > app > running and clicking on the email list item.

                              You can find the other information from within your device’s Settings>About submenu.

                            • I can type but no text appears

                              I can type but no text appears on screen. Predictions work and everything seems to work ok, except the text doen't appear.

                              273 votes
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                                40 comments  ·  Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • 271 votes
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                                  41 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                • 233 votes
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                                    20 comments  ·  Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Prediction selection should replace entire word, not just letters prior to cursor. / dangling letters

                                    When editing an entry I'm still typing, even if I accidentally get the cursor in the middle of a word, SwiftKey almost always has the correct spelling in the prediction window, but choosing the prediction only replaces the letters left of the cursor, leaving a space and the remaining letters to the right which are difficult to delete without several keystrokes. Please have selecting a suggestion when in the middle of a word replace the entire word.

                                    221 votes
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                                      23 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Prediction bar disappears

                                      The prediction bar disappears all the time.
                                      For example when going to the settings then back to entry in a text field.
                                      Only way to get it back its to switch to another input method then back to swiftkey.
                                      Will only consider buying this when fixed.
                                      (Wow, typing text in those dynamic fields from a mobile certainly is painful! )

                                      213 votes
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                                        18 comments  ·  Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Unable to load language packs / *langpacks were previously functioning

                                        Keyboard auto complete words arent showing. Trying to update language package but recieving a message saying download failed

                                        200 votes
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                                          25 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 192 votes
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                                            83 comments  ·  Flag idea as inappropriate…  ·  Admin →
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