2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

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  1. As letras da previsão de texto não cabem totalmente no espaço a elas destinado nesta nova versão.

    Isso ocorre com celulares de tela pequena com o meu optimus net dual.

    1 vote
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      0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
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        0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
      • Developer needs to update Amazon store app - its it broken

        Amazon app will not work with Samsung in knox mode - you have fixed this on the play store version but not on the amazon version. Please fix...

        3 votes
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          0 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
        • ond t n the latest version today there is a white background bar between the keyboard and the top screen A few millimeters make up the diff

          ond t n the latest version today there is a white background bar between the keyboard and the top screen A few millimeters make up the difference

          2 votes
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            0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
          • Android 4.1.2. Zopo ZP950+. 4.4.6.2.7.5 versión. I need to Install languages every day.

            Hi. I need to Install languages every day AFTER boot. Send a solución pls.

            1 vote
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              0 comments  ·  Language  ·  Flag idea as inappropriate…  ·  Admin →
            • Lost all settings and saved data for SwiftKey after I restarted my phone

              I have a Samsung galaxy s2, sch-r760 and am running SwiftKey 4.4.6.275. I restarted my phone and all the SwiftKey settings and data (predictions, etc) from year I've had the app are gone.

              1 vote
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                0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
              • Suggestions ignore current language till switched

                When you have multiple languages selected, you can swipe the space bar to switch between them. In theory!

                If I set the language to German almost all suggestions are in English (2nd language selected) although swiping will detect the right (German) words.

                Now I switched to English and back to German and all started working. I think this occurred, after I selected German in addition to English in the settings. So it seems although German was shown, English was still set for suggestions.

                3 votes
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                  0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                • In Hebrew, using parentheses is backward : the opening one actually puts the closing one, and the other way around.

                  There is another report of this ("in Hebrew the () are mirrored") with 604 votes!
                  Come on guys, please fix this...

                  3 votes
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                    0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • The keyboard skips the first letters of every sentence when I write fast

                    I've been using version 4.2.1.202, that I had to download from piratebay, because all the subsequent updates carries a bug for my s4.
                    Everytime I type a sentence after hitting enter (specially on Facebook and whatsapp) the first letters of the subsequent line are not registered.
                    I've tried to fix this with the support but nothing was done, until I just gave up and downgraded the app.
                    Please solve this

                    3 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Flow kullanılmıyor

                      Flow kullanılmıyor

                      1 vote
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Swiftkey is deactivated by Google keyboard on my nexus 7 2013

                        Swiftkey is deactivated by Google keyboard on my nexus 7 2013
                        Obligation to reactivate it manually
                        Happened each weeks approximately

                        1 vote
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                          0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • Slow down to a crawl

                          After using a few minutes Juice SSH it is slowing down and getting unresponsive. If I change keyboard Juice SSH commands work fast, switching back to SK, again very slow to type. If I close ssh session and open again, SK becomes responsive for a while but the it starts slowing down again after a few minutes.

                          3 votes
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                            1 comment  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • SwiftKey keyboard cursor keys not working under MIUI, in browsers textarea

                            SwiftKey keyboard cursor keys not working under MIUI v5 4.2.28 (Android 4.1.2 JB, Samsung SGS2 I9100), in browsers textarea.

                            http://en.miui.com/thread-12675-1-1.html

                            Tested in Miui default browser, and Boat Browser Mini. 

                            Here is a recorded video about my case:
                            https://www.youtube.com/watch?v=NwalYVTHd9g

                            I hope, this will be enough to fix the problem.

                            3 votes
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                              1 comment  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Number pad not appearing for number input

                                When I go to edit the time (hours or minutes) in the default alarm app, SwiftKey is opening up with the standard letter keyboard instead of the number pad. The default Samsung keyboard works as expected: it opens the number pad when a number input is required.

                                Screenshot is here: http://public.abush.fastmail.net/Screenshot_2014-04-23-12-43-48.png

                                I'm not having this issue with SwiftKey any in other number input fields (e.g. setting the system time, contact phone numbers, etc) - only when setting an alarm time.

                                Thanks for looking into this.

                                Samsung S4 mini GT-I9195T, stock Samsung ROM, android 4.2.2, SwiftKey 4.4.6.275

                                3 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Typing causes content to zoom in LG G2

                                    Got a software upgrade on my LG G2 to Kit Kat 4.4.2 Now every time I type, the phone perceives it as if I have tapped the screen three times and the contents zoom in, a feature in the LG G2. It is not part of the gesture options so I can't turn magnification off. It did not happen prior to the software update

                                    It does NOT happen when I use the stock keyboard on the phone.

                                    I tried uninstalling Swiftkey and reinstalling it and it DID NOT solve it. I currently have Swiftkey 4.4.6.275, which is the paid version.…

                                    3 votes
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                                      0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • LG G2 landscape display truncated

                                      Running your new update on LG g2. besides the bugs mentioned in other threads, the app works but only displays the keyboard in half size when the phone is in landscape mode. not end-to-end as in portrait mode. this has been the case for the past 1 or 2 versions of SwiftKey. please fix this. thanks

                                      1 vote
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                                        0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Cursor jumps while typing

                                        Galaxy note 2, Android 4.3
                                        SK version 4.4.6. 275
                                        The cursor jumps to the top of the text box when typing a 'quick reply' on forums such as forums.overclockers.co.uk
                                        I type a response in the reply box, say 300 words long (it usually happens when I'm typing a long post) and for no reason the cursor will jump to a random word near the top of the box. For want of a better phrase the issue seems totally unprovoked, I don't think it's a specific word that causes the issue but I couldn't say for sure. Once it has happened…

                                        1 vote
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                                          0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Swiss adapted Language settings

                                          In Switzerland we don't use the German double s (ß) but words with double s are most likely proposed to be written with that ß if German keyboard was chosen. So I think you could make many Swiss happy to offer a swiss adapted Language settings!

                                          1 vote
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                                            0 comments  ·  Language  ·  Flag idea as inappropriate…  ·  Admin →
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