2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

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  1. keyboard "sticks" on top of everything - requires reboot to reset

    Using Swiftkey 4.4.5.273 on an HTC Wildfire S A510 e.

    Intermittent problem whereby the keyboard remains open on top of everything even when it's not been used, so no idea how or why it pops up. Can't close it other than rebooting the phone. I've not been able to deliberately recreate the problem but when it happens it's a real pain. :(

    Just wanted to add it in case others have the same issue with a similar model perhaps.

    Otherwise SUPERB app which I'm advertising widely!! THANKS>

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • keyboard "sticks" on top of everything - requires reboot to reset

      Using Swiftkey 4.4.5.273 on an HTC Wildfire S A510 e.

      Intermittent problem whereby the keyboard remains open on top of everything even when it's not been used, so no idea how or why it pops up. Can't close it other than rebooting the phone. I've not been able to deliberately recreate the problem but when it happens it's a real pain. :(

      Just wanted to add it in case others have the same issue with a similar model perhaps.

      Otherwise SUPERB app which I'm advertising widely!! THANKS>

      1 vote
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        0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
      • 1 vote
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          0 comments  ·  Language  ·  Flag idea as inappropriate…  ·  Admin →
        • ForceClose on LG G2 Verizon KitKat

          Just got KitKat for LG G2 Verizon and get "Unfortunately the process com.google.process.gapps has stopped" with SwiftKey installed.

          3 votes
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            1 comment  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
          • Firefox search bar lags with SwiftKey

            Whenever I use Swiftkey to type in the Firefox search bar, it is really an unpleasant experience.

            The first word usually turns up fine, but the second word is usually eaten up if I type quickly. So if I type 'SwiftKey' for example, Firefox will only register 'Swky' or something along those lines.

            If I go back to delete all my words and type again, it now turns out fine. However, if I launch the Search bar once again, the same problem occurs and so on and so forth.

            I have no issue on Firefox with the default Samsung keyboard.…

            3 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Inserts Extra space after changing word

              Samsung Note 2, v 4.3
              SwiftKey 4.4.5.273

              If I type a sentence and end up going back and choosing a different word, I get a space inserted when I choose that word.

              For example, I type this word (I do not use flow, I use the split keyboard).

              Yesterday I decided to buy their products.

              I decide for whatever reason that I actually wanted "there" which was one of the 3 words. I tap on "their" in my text and then tap on "there" in the choices box. As you see below, it inserts another space after the new word,…

              6 votes
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                2 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
              • Yahoo personalization page does nothing

                Yahoo personalization does nothing. It brings up the login page, I put in my info, click the button, and nothing happens. Nothing at all. I have tried this over a dozen times.

                1 vote
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                  0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                • Facebook two-factor authentification (endless) loop

                  When personalizing through Facebook, if you have two-factor authentication and check your text message for the code, the FB page reloads when you get back to it, so you gave to reenter your login information rather than being at the Enter Code page that you were at. If your SMS program uses pop-ups, this will be an endless loop, as the pop-up takes you away from the page, and you have to keep doing the process over and over.

                  1 vote
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                    0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • Bug with flow around the right side keys (i, o,p)

                    I'm having issues with Swiftkey getting the keys wrong around i/o/p/l/k/delete. For example while using flow to spell out 'Nice', it picks up the i as an o or a p. The L seems to really mess it up and wants to start a new word. Never had this issue with galaxy s3 or nexus 7, just on my new Galaxy S5.

                    1 vote
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                      0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                    • 1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Terrible predictions

                        I have a number of devices running swiftkey and I love it, however one of my devices (asus fonepad) running 4.1.2 seems quite useless and the prediction is just awful. Im <- case and point "I'm" was not displayed which is something I've become used to and love about swiftkey. It also gets other words horribly (spelling again) wrong

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Hi,

                          If you feel that SwiftKey has stopped ‘learning’ from your typing style or your predictions seem to not be the same, we have some trouble shooting you can try to help kickstart the learning again.

                          - Please make sure you are running the latest version of SwiftKey. We are currently at 4.4.5

                          Note* this will clear all data and saved language from the application. Please make sure you are okay with this. You can turn on the cloud backup and sync feature to get it all back*

                          - Open your device settings → app manager → SwiftKey → Clear cache and data → open SwiftKey and make sure all your settings are how you like it.

                          - If the previous did not work, give SwiftKey a fresh install.

                          Please use the comments of this thread to let me know if this works for you.

                        • Crashes when trying to log into Cloud

                          When I login in to Google Cloud for SwiftKey keyboard crashes. ZTE Blade

                          3 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Double word posting

                            Samsung Note 2 running JB 4.3.

                            SwiftKey version Trial 4.4.5.273

                            Since the last update, I am getting a lot of "double words" at the end of a sentence. It is in everything, FB, text, email, stock android browser, Chrome, ALL punctuation marks,. I see others have reported this as far as specific browsers and specific punctuation marks. I end up with words like thatthat, expectexpect, etc. It does not out a space between the words and it doesn't happen all the time, but it is happening more and more.. At least 2-3 times a day, every day. I can't figure…

                            6 votes
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                              2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Sticky Letters

                              Letters in the top row are getting stuck or frozen which opens up the numeric menu making typing impossible. Can be solved by a long press on the affected letter and then exiting the numeric section.
                              Samsung Galaxy S5.

                              1 vote
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                                0 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                              • Issues with Danish language pack

                                My issue seems isolated to the Danish language pack. It does not occur with the English language. I wish I could record the massive problems I have so you can see how annoying and useless SwiftKey becomes when typing in Danish. When using word suggestions it will often add the word but with the existing letters included eg sSamsung. Or adding spaces in between the word eg S amsung or Sam sung. Sometimes it adds unwanted full stops without consent when completing words or pressing space (I have altered the setting to always make a space to reduce the problem).…

                                3 votes
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                                  0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    0 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Language

                                    In a XPERIA p with jb 4.1.2 with swiftkey 4.4.5 the languages gone periodically and i have to download again and again. Please fix this.

                                    1 vote
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                                      0 comments  ·  Language  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Bottom row hidden (Kindle Fire *only*)

                                      I am using a rooted Kindle fire 2nd generation installed swiftkey to replace Skype default keyboard . The bottom menu bar hides the bottom row of keys.

                                      1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Unable to edit user library of learned words

                                        Needs to have a way to access user defined words so you can delete ones that were learned in error

                                        3 votes
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                                          0 comments  ·  Language  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Entering dollar amounts in LG Mail Client inserts repeating numbers

                                          When I enter a dollar amount in mail client, say $5,432.52 it gets all messed up and outputs something like $5,5,5,5,4444,33333255555.5552.

                                          1 vote
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi,

                                            Thank you for reporting the bug. Can you please provide some more information for us please.

                                            1) Your device model and OS
                                            2) Your current version of SwiftKey
                                            3) An explanation of what is happening vs what you thought should happen
                                            4) The exact steps you took to recreate this issue

                                            Please leave this information in the comments of this thread and not in an email reply.

                                            Thanks.

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