Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

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  1. Nothing is written

    Sometimes when I type on the keyboard, nothing is written. This is true with any application (GO SMS, Gmail ...).
    I have to close the application and restart if I want the
    keyboard works again.

    For your information, my phone is a Wiko Cink Slim, and I'm running on Android 4.0.4.

    1,543 votes
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      232 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →

      We would like to thank everyone who has left their feedback so far. Our initial efforts have focused on resolving this issue within WebKit based browsers and apps on Android 4.1+. However, we would encourage ALL users to upgrade to the most recent version of SwiftKey (4.3.0.186) and report whether this issue is still present for them.

      In particular, we would like to hear from users who have experienced this issue in non-WebKit based apps. When replying, please remember to include the following information: the app you were using and what you were doing when the problem arose, the version of SwiftKey you were using, the make and model of your phone, and the version of Android you are using.

    • keyboard appears/freezes on homescreen; generally quite unresponsive after last update

      Dear swiftkey team,

      Since the last update of your software, the swiftkey x keyboard has become highly unreliable, even up to the point of making me switch back to my standard phone keyboard (htc sense 2.1) - for now only, i surely hope, since it's not a perfect match for your truly - almost perfect -typing solution.

      The symptoms:

      - slowing down Android OS after switching back from applications which use the swiftkey x keyboard

      - also keyboard freezes on the screen for some seconds after switching back to the homescreen after use (i.e. appears on the homescreen after returning…

      110 votes
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        30 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
      • Google Hangouts, Swiftkey lags and crashes

        When using Google Hangouts Swiftkey is often laggy and takes up to a few seconds to respond to key presses (it seems to cache them and then catch up later) Other keyboards work correctly.

        On occasion the entire keyboard disappears and then returns, I guess this is a crash?

        When typing in all other programmes, G+, Facebook, GMail the keyboard seems responsive, no crashes and perfect.

        I have tried clearing the cache and local data but the problem persists.
        The issues appear with flow and cloud either on or off.

        Some details you may need:
        Phone: Google Galaxy Nexus
        Android…

        100 votes
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          14 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
        • Faint Flow Line on Custom ROM

          The Flow line is very faint on some custom ROMs. Kii Keyboard, Swype, and the stock keyboard all have visible flow lines. Swiftkey is the odd ball out. This has been reported by several users but has never been officially addressed.

          94 votes
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            18 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
          • Most of the time it is very slow to open keyboard

            Often it is very slow to open the keyboard when tapping on a text entry box (i.e. after more than a minute the keyboard has still not appeared).

            When I look at CPU usage (with Android assistant) I can see that SwiftKey X is running at about 38% CPU. As I watch it I can see the CPU usage slowly falling over a matter of about 15 minutes towards 0%. Memory usage is consistent at around 5MB (phone has 15MB free).

            On the few occasions that SwiftKey does load the keyboard it works well and is very quick and responsive…

            92 votes
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              18 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
            • Pin unlock keypad

              When using pin unlock method, the keypad used to type in the pin is not very good, well see the screenshots comparing it to the sense+ keypad.

              https://www.dropbox.com/s/327x3qu834ko1zl/2012-10-15_19-07-41.png

              https://www.dropbox.com/s/n1wffd0cxv754ff/2012-10-15_19-08-29.png

              I'm using HTC One X with JB and Sense+ (firmware 3.14.401.600 with ARHD 11.0 custom rom).

              57 votes
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                5 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
              • unable to reinstall / error unknown -24

                Since a full reinstall of Android 4.1.1 on my Galaxy Nexus I can't reinstall Swiftkey on it.

                Each time I tried I got the message that the installation cannot be performed and return an unknown error code -24
                I tried to after having cleared data and cache of google play store and google framework services app. Same issue.

                Is this a known bug (I found nothing about it) ? Is there a workaround ?

                56 votes
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                  18 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                • Certain letters will not work at random. I must continually press the "p" key, for example, several times before it works.

                  Certain letters will not work at random. I must continually press the "p" key, for example, several times before it works.

                  53 votes
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                    11 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                  • Voice to text not working over bluetooth

                    I have a Galaxy S3 that recently received the Jelly Bean update. The speech to text function no longer works when I am connected to bluetooth. Google Now and SVoice both seem to work fine. Its only the speech to text button in SwiftKey and only when I am using bluetooth. The mic icon just stays black and doesn't respond to anything I say. It works fine when not connected to bluetooth but, given that SVoice and Google Now function without a problem when I'm using the bluetooth mic on my car stereo, I don't think the problem is with…

                    48 votes
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                      20 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi all,

                      We have managed to reproduce this issue. However, the stock Samsung keyboard exhibits exactly the same problem, which suggests that it is either Samsung or Google’s problem and not ours.

                      It seems that the bluetooth/Google Voice interaction is problematic in general on 4.1.1. For example, see this thread: https://community.verizonwireless.com/thread/790643

                      The good news is that this workaround seems to work perfectly:

                      “If you go into Settings > Bluetooth > select device and then disable “Connect to Media” you will be able to use your bluetooth headset to voice to text again. The downside is you will no longer be able to hear other sounds like music, podcasts, vids etc."

                      Best Wishes,
                      Sarah

                    • Randomly minimizes and slow to open

                      Newest version randomly minimizes, frequently. Often fails to open or very slow to respond to text fields.

                      46 votes
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                        1 comment  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                      • 41 votes
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                          1 comment  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                        • App size after installation is more than 60MB, when Play Store mentioned 16MB

                          I've installed version 4.4.1.241 on my HTC Desire S. After installing Swiftkey, it took about 60MB of my phone's internal storage of 1GB. Now, Swiftkey lags when being invoked and typing.

                          38 votes
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                            5 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                          • Swiftkey flow trail disappears

                            If I put my phone in sleep mode with the keyboard open and then turn it on again, Swiftkey doesn't show a trail when using flow unless I close the keyboard and open it back up again.

                            32 votes
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                              9 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                            • Vibration doesn't work

                              Hey, guys. A question/problem. I have purchased your app, and i love it. Have been using it for a while now. I used it on Nexus 4 and didn't have any problems. Now I have switched to Galaxy s4 and installed your keyboard. Everything works, except the vibrate feature on keypress. I mean, I want it to vibrate while I type. And it worked perfectly fine on nexus 4, but on galaxy s4, all I can get is a sound on keypress while typing. No matter what vibration intensity i choose. Am i doing something wrong? I really want the…

                              31 votes
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                                10 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                              • Qwerty layout for Georgian

                                Please let us use QWERTY layput for Georgian (ქართული). It is much more frequent compared to the current layout in the app.

                                27 votes
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                                  3 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                • Scrolls to top of screen in text/SMS (randomly)

                                  After I send a message and the keyboard closes, it moves me to the top of my conversation and I have to scroll down again. Happens 85% of the time. Please fix. Galaxy s4

                                  26 votes
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                                    6 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Bug when connecting a Bluetooth Wireless keyboard,

                                    When connecting Bluetooth Keyboard to my S2 with ICS 4.0.3, I keep getting the message, "Please change input method to Samsung IME to use Bluetooth Keyboard. Yet it works fine with SwiftKey. Can this bug be resolved, please? Thanks. It is annoying to have it keep switching to Samsung IME automatically when it detects my keyboard then I have to switch back after using the keyboard.

                                    25 votes
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                                      6 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Hangout: short press on enter key insert a smiley, to use enter key long press is needed. i'm using galaxy note2 and running jellybean 4.1

                                      I checked it in more devices like I9500 with 4.2.2 and it has the same problem.
                                      please fix it.

                                      25 votes
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                                        0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Keyboard pops up but typing doesn't work for few seconds

                                        Every once in awhile when i try to type something, the keyboard pops up and everything looks fine, but when I start typing the words don't appear. I have to wait about 5 seconds until I can actually begin typing, it's very tiresome.

                                        24 votes
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                                          3 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
                                        • keyboard bug on calculator

                                          When i launch the callculator app from the google now, the keyboard does not disappear automatically and when i press the back key the callculator closes. Nexus 4 Android 4.4

                                          24 votes
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                                            0 comments  ·  6. Language  ·  Flag idea as inappropriate…  ·  Admin →
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