Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

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  1. The new emoji from HandcentSMS, Go SMS and ChompSMS cause a force close due to SwiftKey

    When you use SwiftKey 3 (Android 4.0.4) with one of the most popular SMS apps, then the SMS app crashes when you try to add an emoji from the SMS app.
    When I switch to the normal Android keyboard, then the app doesn't crash.
    The problem is coming from SwiftKey. I guess it's because SwitfKey doesn't support some unicodes and creates this problem.

    BTW, my Android is in French, as well as my Switfey keyboard.

    Please fix it ASAP

    53 votes
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      5 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
    • Swiftkey asking for SD card

      I have been using Swiftkey3 on my galaxy s2 (paid version) for a long time. Ever since the latest update (today) it has stopped working. It says that switfkey cannot work because I am not using an SD card. I have never used an SD card and I never had a problem and I dont intend to have an SD card just for Swiftkey.
      Is this a new bug. Why has SD card been made mandatory.
      It is also refusing to download the languages (none of them are showing up now).
      Where ever I touch on the swiftkey menu, it…

      44 votes
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        7 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
      • disappearing keyboard

        Sometimes when I am typing, the keyboard will disappear and I have to change back to my default keyboard and then back after a while to get it to work again. When my phone doesnt give me an error message or anything either.it doesnt matter what key I press,its not always the same.

        29 votes
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          6 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
        • Keyboard crashes and forces close. The keyboard will not show up in text fields. when typing.

          The please fix for galaxy S3. The keyboard will force close, freeze phone and won't engage or show when trying to type in text field. Half the time auto correct makes more mistakes then useful. Auto prodict glitches and messes up constantly

          25 votes
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            5 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
          • You must finish install process before swiftkey becomes fully functional

            Install process message appears every time keyboard opens. When trying to go to settings, swift key shuts down. Downloaded latest swiftkey version as of October 25 running on a Motorola Bionic, android 4.04

            23 votes
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              8 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
            • SwiftKey keeps crashing and no longer works when i click on any Fields after the fact I have to restart my phone to make it run again

              SwiftKey keeps crashing and no longer works when i click on any Fields after the fact I have to restart my phone to make it run again and thats only temporary it will force close about 3-4 times a week it's quite frustrating

              19 votes
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                3 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
              • Swift key force closing when I try to use it on my GS3! Please help the default keyboard is terrible!

                Swift key force closing when I try to use it on my GS3! Please help the default keyboard is terrible!

                16 votes
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                  1 comment  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                • Latest update (release date 25th Nov 2013) completely breaks on my phone - HTC Desire HD

                  Latest update (release date 25th Nov 2013) completely breaks on my phone :( keep getting 'Force Close' pop up box when using any app that uses the keyboard. Pressing the 'Report' button just then 'Force Closes' the Google Play software also. I bought this product and have really enjoyed using it over the last year or two - have had to revert back to an earlier version I luckily had on a back up in order to use it. Please help.

                  Phone details:
                  - HTC Desire HD
                  - Android Revolutions 7.3 rom
                  - Android 2.3.5
                  - HTC Sense 3.5

                  16 votes
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                    1 comment  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                  • Crash when unmount USB OTG

                    HTC DNA - when I attached an OTG USB memory stick and use it, then I unmount it, swift key crashes, consistently saying swiftkey has stopped and is unsable until a restart. Please fix.

                    13 votes
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                      3 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                    • Phone hangs and unresponsive after 4.2 update

                      After The latest update, my Samsung Galaxy Note 2 will hang and becomes unresponsive whenever I want to type something. So much that I couldn't even off my phone and have to take out the battery and reinsert it. It happens several times and I have now uninstall it and my phone no longer hang. after some time I reinstall swiftkey and the same problem reoccurring. Now I have to uninstall it again and my phone works fine again. please fix this ASAP

                      13 votes
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                        0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                      • SwiftKey keyboard crashes in Samsung galaxy S3 after jelly bean update

                        After you complete whichever you were writing and need to make the keyboard disappear, by clicking outside the text field or the back button, the app FC. It also does it during writing long paragraphs like this one.. (crashed 4 times while I was writing this one...) please fix..

                        13 votes
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                          4 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                        • Crash when starting SwiftKey

                          I habe a Acer Iconia A1 with Android 4.2 and two user accounts. In THW first/main account SwiftKey works great, but in THW second account I can't even Start SwiftKey! It crashes when I try to start the app or the keyboard. Is there a fix for this?

                          12 votes
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                            2 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                          • With flow enabled, swiping at all causes SwiftKey to FC. Typing and predictions work normally.

                            I've used the SwiftKey Flow Beta and it worked just fine. Since the new SwiftKey release today (2/21/13), it force closes every time I try to use Flow.

                            10 votes
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                              1 comment  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                            • Each time my device is powered off, I am having to go back into settings and reset SwiftKey keyboard as my default. This has just started.

                              I am having to go into my settings and reset the SwiftKey keyboard as my default each time my device is powered off and on. This is a new problem with the keyboard on my phone. It's very aggravating to power on, and have a message waiting to be answered, but have to go into your settings and reset SwiftKey keyboard as my default before you can use the keyboard. It is bad enough that you have to constantly go into reconfigure the SwiftKey settings, but now this is also an issue. Please tell me if this is a known…

                              10 votes
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                                1 comment  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                              • Could not read parameter file parameters.json since update 4.4.4.264

                                Last week I've updated Swiftkey to 4.4.4.264. It worked fine for a few hours but soon the keyboard was no longer displayed.

                                Even when opening the app the app closed itself. Strange thing was this happened in 'steps'. By that I mean when I opened the app and chose the 'Language' menu after a few secs the main screen showed again, a few secs later the app was closed.

                                I have uninstalled (and rebooted) my device. After a re-install of Swiftkey it worked fine again for about a day. Again the keyboard stopped showing up afterwards, the app does remain…

                                9 votes
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                                  2 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                                • Random crashes without any message (ANR in com.touchtype.swiftkey)

                                  SwiftKey crashes randomly, in any app. There is no message saying that it has crashed, the phone just freezes for several minutes, often with one of the on-screen keyboard buttons highligted. I'm not able to load SwiftKey again later, the only solution is to restart the phone. It often restarts automatically after these crashes. It has been like this for several months and SwiftKey several versions. I have tried to delete all SwiftKey data but it does not help.

                                  Logcat: http://pastebin.com/EkpttzNi

                                  The logcat reports a "ANR in com.touchtype.swiftkey". You can see that it tries to kill "ProcessRecord{41f87270 0:com.touchtype.swiftkey/u0a10181}" at 12:33…

                                  9 votes
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                                    0 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                                  • SwiftKey stops every time that I connect my smartphone to PC in usb mass storage mode

                                    I think problem is that SwiftKey uses microSD card when I connect my smartphone. what should I do to fix it?

                                    9 votes
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                                      1 comment  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Keyboard closes mid typing.

                                      Keyboard closes while mid text typing occasionally. Droid razr m

                                      8 votes
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                                        2 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Al estar escribiendo el teclado se cierra solo

                                        En un Sony Xperia S al principio funcionaba genial, pero con el paso del tiempo empezó a presentar fallas, el teclado se cierra solo al estar escribiendo y luego hay que abrirlo de nuevo, es un bug muy tedioso ya que retrasa la acción que uno está realizando.

                                        8 votes
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                                          1 comment  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Crash after major update

                                          I have used swiftkey for about 1 year now and after the latest major update it started crashing all the time. Right now the program is unusable because it crashes every time I try to use it. Im using a galaxy nexus with the 4.0.2 update. Do you guys already know about this? Im hoping for a fast fixs since your program works so well and because ive payd money for it..

                                          Best regards

                                          Ilir Hadri

                                          7 votes
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                                            4 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →
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