Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

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  1. Not working in Polaris Office

    When I type in a Polaris Office document. SwiftKey is not working correctly. eg when I type John it gives the followingtyr
    J, JJo, Jjoh, Jjonh. The Auto correct suggests John but pressing it leaves Jjonh.

    Other sequences gve strange multiple combinations too. Reverting to the Android keyboard gives correct type.

    Also when editing on web pages the green arrow doesn't properly follow the cursor

    902 votes
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      275 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
    • 589 votes
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        109 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
      • 479 votes
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          104 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

          In the latest build of SwiftKey (4.0.0.106), we have made it so that there aren’t any special SwiftKey functions in Kingsoft Office. We’ve looked into this issue in great depth for you and unfortunately there is only so much that we can do on our end. This adjustment has been made so that SwiftKey users can at very least enter text without things going completely out of control.

          Due to its nature as a keyboard, we work diligently at having SwiftKey be compatible with literally thousands of applications. Our advanced technology makes this an even more complex task than it is for other keyboards. We’ll continue to refine the SwiftKey experience whenever and wherever possible.

        • LG stock email bug: Can't delete special characters

          Whenever you try to delete a special character (., () :;/_@&) in the LG stock email application nothing get deleted. To delete any mistakes you have to switch to the stock keyboard.

          121 votes
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            48 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

            Hello community,

            Thank you for reporting this bug. The reporting of this bug and comments as of late have not been very active.

            I’d like to confirm with you all if it is still happening or not.

            If it is, please leave the following information (in the comments of this thread)

            1) Your device model and OS
            2) Your current version of SwiftKey
            3) An explanation of what is happening vs what you thought should happen
            4) The exact steps you took to recreate this issue

            or

            If it is no longer happening, please let me know in the comments as well.

            Thank you all for your continued bug reporting.

          • Swiftkey keyboard not working on apps developed with Adobe Flashbuilder and the AIR SDK

            An issue has been reported to us (Flexdomino.net/n-Mobility for Android) from a common customer.

            Basically the Swiftkey software seems to have compatibility issues with apps that are developed with Adobe Flash Builder 4.5.1, running with the AIR SDK 2.7

            I have installed Swiftkey on one of our devices (HTC Desire HD) and can confirm that Swiftkey produces a lot of funny effects, particular with the Back key.

            Words are double instead of characters/words being removed or words cannot be deleted at all (depending on software settings).

            I'm not certain if this is an AIR SDK issue or a Swiftkey issue.…

            94 votes
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              4 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
            • 89 votes
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                18 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
              • Google Hangouts: Can't skip a line.

                On Google hangouts, the bottom right button doesn't skip a line but instead adds a smiley. This is a bit pointless since Google Hangouts has a smiley button with better emoticons anyway. Please fix.

                83 votes
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                  7 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                • Firefox: jumpy cursor

                  It's very hard to describe but when I'm typing in ff mobile the text-input keeps jumping back and forward and delete my words and i can't make it to write what I want. I think it's everywhere this happens for me, and and I'm using swedish+ English language with qwerty.

                  72 votes
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                    16 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                  • 66 votes
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                      25 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

                      It’s come to our attention that the good people at CoPilot have been working on an update after version 9.4.0.183 which will improve compatibility with SwiftKey. This is in reference to http://forum.copilotlive.com/copilotlive/topics/predictive_text-8kfsr.

                      We don’t have information regarding when that update will be published. However, once you have received that update, please reply both in the related thread in our public forum and also on CoPilot’s forum to let us know if their update resolves the issue.

                      Thanks very much.

                    • Firefox: text deleted as I type

                      SwiftKey cant type more then a one word at a time in Firefox mobile Browser. Not Sure is s it because of SwiftKey or firefox... I use Galaxy S2

                      61 votes
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                        13 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                      • When using "webviews" in Android, the prediction bar doesn't show up.

                        Try using an app which uses a webview (For example Untappd).
                        When filling in a text area, Swiftkey doesn't show any predictions, nor does it autocorrect text.

                        54 votes
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                          5 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                        • Chrome: autocomplete hitting space keeps highlighted text

                          Trying to explain this well. In Chrome when I am typing a search query, Chrome tries to autocomplete URL's. The autocomplete is highlighted (selected) text and before the Flow update I could hit space and the highlighted text would disappear. This is the expected functionality.

                          Now, after the Flow update, when I hit space it puts a space but keeps the highlighted text and un-highlights it. That shouldn't happen...

                          47 votes
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                            4 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                          • Chrome: keyboard disappears

                            When typing into a form on Chrome, the keyboard frequently spontaneously disappears (and so does the "Choose input method" icon in the notification bar). If you wait for a minute or so, the keyboard reappears. I presume this is caused by SwiftKey crashing.

                            This issue occurs on my Xperia S with JB 4.1.2, running the latest versions of SwiftKey and Chrome.

                            41 votes
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                              8 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                            • Scrabble

                              Android Scrabble app, Dictionary feature. Try to type CAT, for example. _CAT appears. (The _ is always auto inserted before the intended text.) App recognizes the text as _CAT. Try to remove the _, and the entry becomes CACAT, and that's how the app recognizes it. This fault does not happen with other keyboards, so it is a Swiftkey problem. Same problem with Swiftkey X and Swiftkey X Tablet. Relatively new bug, perhaps since around first of March 2012.

                              39 votes
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                                12 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                              • 38 votes
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                                  6 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                • Tumblr: tagging items causes SK to crash

                                  When trying to tag items using this keyboard in combination with the tumblr app, the phone freezes and then the keyboard shuts down.

                                  37 votes
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                                    3 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                  • prediction bar not working in games. eg; Clash of Clans. I'm using Galaxy S3.

                                    prediction bar not working in games. eg; Clash of Clans. I'm using Galaxy S3.

                                    35 votes
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                                      26 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hi there,

                                      As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report.

                                      Unfortunately, I can’t answer your question or recommend a solution currently, however I will pass this along to our Dev Team. If I need any further information, I will be in touch via this forum thread.

                                      If you or any other community member comes up with a fix, please leave it in the comments.

                                      Thank you for your patience.

                                      UPDATE: Please could you let us know in the comments the following info:
                                      - Device make and model
                                      - SwiftKey version
                                      - Android version (and whether or not you are running any custom ROMs)

                                      Thank you.

                                    • Chrome's address bar keeps getting pushed off screen by the suggested words bar

                                      This may be a duplication of the other issues I saw while posting this however just to be sure I'll try to describe my issue. I've noticed it with Chrome but may apply to other apps as well, not sure. Every time I touch the address bar to type in the URL it gets pushed off screen by the prediction bar and does not accept input. It is very annoying.... to make it work I have to try to make the bar appear again by touching the screen in that area. I am using an Asus Transformer Infinity TF700T with…

                                      33 votes
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                                        6 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                      • SwiftKey will not stay default on my HTC device (Android 4.3) no matter what I do.

                                        SwiftKey will not stay default on my HTC device (Android 4.3) no matter what I do. Every time the device sleeps it reverts back to the google keyboard. SwiftKey claim it's Google's fault, pfft, please. For a company that is charging users to have this product, SwiftKey is certainly not doing their part in fixing this problem. The excuse that it's Google's fault is a flat out lie, or astounding ignorance. I've used many different keyboards on my HTC device and not a single one has had this problem with remaining the default keyboard, only SwiftKey does this. Even Swype…

                                        33 votes
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                                          10 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Lag in large documents

                                          Keyboard is unusable due to extreme lag in large documents (5 pages) created with OfficeSuite Pro v7. Phone and tablet (galaxy s2, nexus 10) Android 4.0.4 and 4.2.2.

                                          SwiftKey 4 (problem existed in version 3)

                                          32 votes
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                                            6 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
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