2. Bug reports

Firstly please make sure that you are running the most up-to-date version of SwiftKey – currently 4.1. You can find this by pressing and holding the bottom-left key on the keyboard, choosing Settings, and tapping “About”. If you have feedback regarding a Beta version of SwiftKey please go to our VIP Community at http://vip.swiftkey.net

Add comments and details to the thread about your bug, or post a new topic if your bug is not yet mentioned. This will help us to understand and fix the issue.

Also, please list only one bug per thread. Thanks very much.

What is your SwiftKey (smartphone) bug?

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  1. 415 votes
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      89 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

      In the latest build of SwiftKey (4.0.0.106), we have made it so that there aren’t any special SwiftKey functions in Kingsoft Office. We’ve looked into this issue in great depth for you and unfortunately there is only so much that we can do on our end. This adjustment has been made so that SwiftKey users can at very least enter text without things going completely out of control.

      Due to its nature as a keyboard, we work diligently at having SwiftKey be compatible with literally thousands of applications. Our advanced technology makes this an even more complex task than it is for other keyboards. We’ll continue to refine the SwiftKey experience whenever and wherever possible.

    • 362 votes
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        148 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
      • Samsung Galaxy S4 stock email app bug

        Text in email app of Galaxy S4 rip apart or word inserted into middle of a sentence rather than end of sentence. Completely useless in this app, other app work fine.

        319 votes
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          87 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →

          Our team is looking into this. In your comment in this thread, please post the following information:

          >Samsung email version:
          >Samsung email package name:

          >Android version:
          >Baseband version:
          >Kernel version:
          >Build number:

          You can find what version of Samsung’s stock email you have by by opening the email app
          then switching to settings > app > running and clicking on the email list item.

          You can find the other information from within your device’s Settings>About submenu.

        • 271 votes
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            41 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
          • VNC Viewer: repeated characters

            I use VNC Viewer by RealVNC on my Nexus 4. Prior to the "Flow" update, I could use they SwiftKey keyboard with no issues. However when I updated the app and tried to type in VNC Viewer, my keystrokes would repeat. For example, if i wanted to type "Hello" I would get "Hhehelhellhello" or something similar. If I hit backspace, the letters won't delete. This happens even if I disable flow. I have yet to contact RealVNC as I'm fairly sure the update is the cause of this.

            162 votes
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              29 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
            • 137 votes
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                32 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
              • Swiftkey keyboard not working on apps developed with Adobe Flashbuilder and the AIR SDK

                An issue has been reported to us (Flexdomino.net/n-Mobility for Android) from a common customer.

                Basically the Swiftkey software seems to have compatibility issues with apps that are developed with Adobe Flash Builder 4.5.1, running with the AIR SDK 2.7

                I have installed Swiftkey on one of our devices (HTC Desire HD) and can confirm that Swiftkey produces a lot of funny effects, particular with the Back key.

                Words are double instead of characters/words being removed or words cannot be deleted at all (depending on software settings).

                I'm not certain if this is an AIR SDK issue or a Swiftkey issue.…

                76 votes
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                  4 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                • 69 votes
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                    10 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                  • 63 votes
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                      3 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                    • Google Hangouts: Execute in Landscape doesn't send.

                      I just upgraded to Google Hangouts, which replaces Google Talk. There is a bug in landscape typing mode. When you type and then click "execute", the message does not send. You have to "back" out of the keyboard and then click send. Portrait mode does not share this bug. I am a landscape typer due to large hands :)

                      63 votes
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                        15 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                      • Firefox: jumpy cursor

                        It's very hard to describe but when I'm typing in ff mobile the text-input keeps jumping back and forward and delete my words and i can't make it to write what I want. I think it's everywhere this happens for me, and and I'm using swedish+ English language with qwerty.

                        53 votes
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                          12 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                        • LG Stock Email: letters disappear

                          When I try to write an e-mail with the stock app on my LG Optimus 2X every letter disappear right afer I hit the next letter.
                          I recognize this only when I write the text of an e-mail.

                          51 votes
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                            9 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                          • When using "webviews" in Android, the prediction bar doesn't show up.

                            Try using an app which uses a webview (For example Untappd).
                            When filling in a text area, Swiftkey doesn't show any predictions, nor does it autocorrect text.

                            42 votes
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                              5 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                            • Paste doesn't work Samsung Galaxy SII ICS

                              Phone: Samsung Galaxy SII with ICS 4.0.3.
                              When editing text the "Paste" and "Clipboard" pop up alternatives does not work. When long pressing and releasing the menu appears then disappear after a fraction of a second. If I switch to another keyboard the pop up works ok.

                              39 votes
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                                7 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                              • Wrong keyboard when entering pin on lock screen

                                Instead of just numbers I get extra input options like comma. Not required

                                38 votes
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                                  0 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                • Scrabble

                                  Android Scrabble app, Dictionary feature. Try to type CAT, for example. _CAT appears. (The _ is always auto inserted before the intended text.) App recognizes the text as _CAT. Try to remove the _, and the entry becomes CACAT, and that's how the app recognizes it. This fault does not happen with other keyboards, so it is a Swiftkey problem. Same problem with Swiftkey X and Swiftkey X Tablet. Relatively new bug, perhaps since around first of March 2012.

                                  35 votes
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                                    11 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 35 votes
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                                      4 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Copilot Live: Can't write in search box

                                      I can't write anything in the search box of Copilot

                                      34 votes
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                                        15 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Tumblr: tagging items causes SK to crash

                                        When trying to tag items using this keyboard in combination with the tumblr app, the phone freezes and then the keyboard shuts down.

                                        31 votes
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                                          2 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Lag in Google Drive

                                          I haven't had much lag aside from when editing a text document in Google drive. The default keyboard doesn't lag with it, so I'm thinking its not the app, but I can't figure out why SwiftKey would be doing it.

                                          Symptoms are that I can type at a normal pace, but the keystrokes are registered only about once a second, so after typing a sentence at regular speed I have to wait as the letters appear one at a time and catch up with me.

                                          I'd really like this fixed, it's a pain to switch keyboards every time I want…

                                          30 votes
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                                            8 comments  ·  App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
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