2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can vote and comment on it.

If it doesn't exist, you can post your idea so others can vote on it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  1. Reverts to default keyboard at reboot / restart

    After I updated my device to Jelly Bean, Swiftkey keeps returning to android default keyboard after restart or shutdown. I uninstalled the keyboard and re-installed it but nothing happened. Everytime the phone loads the OS i go to setting and configure again Swiftkey

    3,763 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      862 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →

      Hi everyone – this issue relates to the location on your phone where Google Play installs paid apps. We appreciate that it is very annoying.

      Advice: if you place the SwiftKey icon on your home screen, resetting it as your input method will literally only take two clicks.

      Note: This issue has now been fixed in an update to the Android 4.3 operating system for those using the Samsung Galaxy S3.

      Explanation of the issue:

      We are currently in contact with Google Play to see if there is anything that they can do to fix this.

      The issue is that Google Play installs paid apps in a particular location on your phone and that in some versions of Android (particularly 4.1 on Samsung devices) this location is not available at the point in the boot process where keyboards are being switched on. So your phone does not know that you…

    • All the languages dissapeared [*CM10]

      My system in galaxy s2 running cyanogen mod 10. Recently all my languages in swiftkey have disappeared. Not only they disappeared but also there's no language list in the language menu in the settings so I can't redownload any languages. This renders swiftkey virtually useless which is disappointing for an app I paid for.

      661 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        142 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →

        Hi everyone – please can you give us a bit more information to help us figure out what’s going on here.

        1 – Does this happen when you turn your phone off and on again? Or could you be typing happily in one app, switch to another app and suddenly the languages are gone?

        2 – If you go to Settings > Languages&layouts, tap the menu button and choose “update languages”, does the language list return?

        3 – If the language list does return when you do #2, do you have to redownload your chosen languages? Or do they reappear as already downloaded?

        Thanks

      • "spacebar will" is broken

        Even though the spacebar is set to "always insert a prediction", it behaves just like the method "always insert a space". If I want to insert a prediction, I have to press the middle area above the keyboard. The two other inserting-methods are working as they are supposed to.
        This wasn't a problem before Swiftkey 3. I am using a HTC One S with a Norwegian language and layout.

        430 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          75 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →

          Hi community,

          This issue might have been fixed for some of you and not others.

          Can you please leave specific examples of when/where it happens, also please leave your device model, OS and SwiftKey version.

          Thank you for your time, patience and feedback.

        • All the time sets to samsung keyboard

          I've Samsung Galaxy S-3, SGH-T999 from TMobile.
          Installed Swift key 4; it was running excellent with its free edition.
          After installing paid version it occasionaly sets to Samsung Keyboard;
          looks like it crashesh and defaults to Samsung keyboard. Every 2-3 hrs I have to go to settings, language and inputs and set default to Swiftkey swipe.

          355 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            82 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
          • 264 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              27 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →

              We’ve worked with Google to determine the cause of the issue. After researching this in depth, Google has told us this is a regression in the Android framework. They’ve also assured us that this will be resolved in a future update to the Android operating system.

            • Bluetooth keyboard not detected

              In Settings, Input Method, the physical Bluetooth keyboard I'm using is not detected: the Physical Keyboard option remains grayed out. Also, the on-screen keyboard appears as well, while the suggestion bar should be enough. And autocomplete upon typing interpunction doesn't work, nor does the smart interpunction (putting the period or comma before the preceding space). I had a single Keyboard Detected alert at some point, but that did not lead to anything. Also, there should be a way to select alternative suggestions with the keyboard without having to reach out and touch the screen.

              226 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                49 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →

                Hello community,

                While we continue to look into this issue, can you please provide some more information for us.

                1) Your device model and OS
                2) Your current version of SwiftKey
                3) The keyboard device (model)
                4) An explanation of what is happening vs what you thought should happen
                5) The exact steps you took to recreate this issue

                Thank you for your continued feedback.

              • Keyboard shown when entering PIN for unlock has extra keys.

                I am using HTC one X with Jelly bean. 4.1.1 and Sense +
                Swiftkey keyboard has extra keys like '(', pause, wait, #, +, * etc.
                These unwanted keys are cluttering the keyboard, making me press wrong keys most times. All that is needed here is the numeric keys like the default Sense keyboard.
                Hope you will address this soon.

                206 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  21 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                • Haptic feedback not working

                  Haptic feedback is enabled in my phone not doesn't work at all

                  133 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    38 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →

                    Hello community,

                    We released a new version of SwiftKey on Thursday February 13th, to version 4.4.3. Go ahead and upgrade / download it now.

                    If you continue to experience this issue in the new version, please leave your device details, OS version and SwiftKey version in the comments.

                    A great community member also posted this fix:

                    Fixed! (Galaxy SIII, Android 4.3):

                    Setting > My Device > Sound > Vibration intensity :

                    The “notification” slider is all the way down. Moved this up about 75%, same as “Haptic feedback” slider.

                    Let us know if that works for you.

                    Thank you for your help and feedback.

                  • No Keypress / Keyclick sound

                    Hi!
                    I'm not able to get keyboard sound feedback on my Motorola Atrix. The haptic feedback works fine tho.
                    I've checked to make sure that my phone isn't muted in any way.
                    I use an app called AudioManager to control my different sound levels. None of these are muted.
                    I use SwiftKey X 2.0.5.107 (Swedish language).
                    I of course have been in SwiftKey seetings and enabled "Keypress sound".

                    80 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      15 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                    • 63 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        5 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • Jelly Bean 4.1.1 installation error

                        After upgrading to Jelly Bean 4.1.1, during the configuration process of Swiftkey when it attempt to enable Swiftkey 3 from the settings menu, I get a crash error saying "Unfortunately, Settings has stopped."

                        I therefore cannot complete installation even if I manually enable Swiftkey 3 myself. Without completion of installation, I get a message every time I type and predictive text isn't functional

                        45 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          13 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • Swiftkey doesn't detect Physical Keyboard

                          When I connect to a bluetooth keyboard the system detects the keyboard and I can type with it. Everything seems to work great. Swiftkey even notified me that a physical keyboard was connected. But when I go the the physical keyboard settings in swift key, it tells me there is no keyboard connected and to connect one.

                          When typing and any time I touch the screen the softkey keyboard pops up with my bluetooth keyboard connected.

                          Not sure what to do here.

                          Running Jelly Bean 4.3
                          Galaxy Note 10.1 GT-N8013

                          43 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            9 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • Xperia pro : pressing SYM button on physical keyboard doesn't do anything / HardKB

                            When I'm on Xperia pro's physical keyboard and using SwiftKeyX, pressing SYM button doesn't pop out symbols menu compared to stock international keyboard

                            39 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              4 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                            • cada que re inicio mi galaxy S3 me cambia al teclado por defecto de samsung

                              cada que re inicio mi galaxy S3 me cambia al teclado por defecto de samsung

                              37 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                15 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • Problem with physical hardware keyboard on Asus Transformer / HARDKB

                                when I connect my Transformer to the docking station with the hardware keyboard, SwiftKey layout reverts to English one, even if in setting it still says "Italian".
                                So I had to stop using SwiftKey for now, because it's a PITA to change from SKX to Asus keyboard and back each time I connect/deconnect.

                                36 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  12 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • Turning off auto-caps still forces some words to capitalize after the first sentence. / Uppercase

                                  SGH-I747, 4.1.1 (cyanogenmod)
                                  SK v3.0.1.330

                                  with auto-caps turned off, the first word of the first sentence does not capitalize. All subsequent first words are capitalized. it seems to let some words stay lowercase. clearing language data and reinstalling do not help. This paragraph was typed with auto-caps off to give an idea of the issue.

                                  28 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    4 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Quando reinicio meu celular o teclado SwiftKey não aparece como padrão, mas sim o teclado samsung...

                                    Verificar bug de reinicialização... Meu aparelho: Samsung Galaxy S III

                                    26 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 24 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        2 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Autospace should be inserted when starting the next word

                                        Autospace should be inserted when starting the next word not when finishing the last one. Otherwise when i am not satisfied with the prediction, i first have to hit backspace before i can pick my word of choice.

                                        24 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Since the recent update I no longer seem to have the option of displaying the arrow keys on the keyboard

                                          Either fix the extended layout or make arrow keys a separate option.

                                          23 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            4 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3 4 5 17 18
                                          • Don't see your idea?

                                          Feedback and Knowledge Base