Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

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  1. All the languages dissapeared [*CM10]

    My system in galaxy s2 running cyanogen mod 10. Recently all my languages in swiftkey have disappeared. Not only they disappeared but also there's no language list in the language menu in the settings so I can't redownload any languages. This renders swiftkey virtually useless which is disappointing for an app I paid for.

    662 votes
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      147 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →

      Hi everyone – please can you give us a bit more information to help us figure out what’s going on here.

      1 – Does this happen when you turn your phone off and on again? Or could you be typing happily in one app, switch to another app and suddenly the languages are gone?

      2 – If you go to Settings > Languages&layouts, tap the menu button and choose “update languages”, does the language list return?

      3 – If the language list does return when you do #2, do you have to redownload your chosen languages? Or do they reappear as already downloaded?

      Thanks

    • Keyboard shown when entering PIN for unlock has extra keys.

      I am using HTC one X with Jelly bean. 4.1.1 and Sense +
      Swiftkey keyboard has extra keys like '(', pause, wait, #, +, * etc.
      These unwanted keys are cluttering the keyboard, making me press wrong keys most times. All that is needed here is the numeric keys like the default Sense keyboard.
      Hope you will address this soon.

      206 votes
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        21 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
      • No Keypress / Keyclick sound

        Hi!
        I'm not able to get keyboard sound feedback on my Motorola Atrix. The haptic feedback works fine tho.
        I've checked to make sure that my phone isn't muted in any way.
        I use an app called AudioManager to control my different sound levels. None of these are muted.
        I use SwiftKey X 2.0.5.107 (Swedish language).
        I of course have been in SwiftKey seetings and enabled "Keypress sound".

        87 votes
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          15 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
        • 63 votes
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            5 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
          • Swiftkey doesn't detect Physical Keyboard

            When I connect to a bluetooth keyboard the system detects the keyboard and I can type with it. Everything seems to work great. Swiftkey even notified me that a physical keyboard was connected. But when I go the the physical keyboard settings in swift key, it tells me there is no keyboard connected and to connect one.

            When typing and any time I touch the screen the softkey keyboard pops up with my bluetooth keyboard connected.

            Not sure what to do here.

            Running Jelly Bean 4.3
            Galaxy Note 10.1 GT-N8013

            50 votes
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              19 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
            • Jelly Bean 4.1.1 installation error

              After upgrading to Jelly Bean 4.1.1, during the configuration process of Swiftkey when it attempt to enable Swiftkey 3 from the settings menu, I get a crash error saying "Unfortunately, Settings has stopped."

              I therefore cannot complete installation even if I manually enable Swiftkey 3 myself. Without completion of installation, I get a message every time I type and predictive text isn't functional

              45 votes
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                13 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
              • Xperia pro : pressing SYM button on physical keyboard doesn't do anything / HardKB

                When I'm on Xperia pro's physical keyboard and using SwiftKeyX, pressing SYM button doesn't pop out symbols menu compared to stock international keyboard

                39 votes
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                  4 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                • cada que re inicio mi galaxy S3 me cambia al teclado por defecto de samsung

                  cada que re inicio mi galaxy S3 me cambia al teclado por defecto de samsung

                  37 votes
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                    15 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • Problem with physical hardware keyboard on Asus Transformer / HARDKB

                    when I connect my Transformer to the docking station with the hardware keyboard, SwiftKey layout reverts to English one, even if in setting it still says "Italian".
                    So I had to stop using SwiftKey for now, because it's a PITA to change from SKX to Asus keyboard and back each time I connect/deconnect.

                    36 votes
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                      12 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                    • Turning off auto-caps still forces some words to capitalize after the first sentence. / Uppercase

                      SGH-I747, 4.1.1 (cyanogenmod)
                      SK v3.0.1.330

                      with auto-caps turned off, the first word of the first sentence does not capitalize. All subsequent first words are capitalized. it seems to let some words stay lowercase. clearing language data and reinstalling do not help. This paragraph was typed with auto-caps off to give an idea of the issue.

                      28 votes
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                        4 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • Quando reinicio meu celular o teclado SwiftKey não aparece como padrão, mas sim o teclado samsung...

                        Verificar bug de reinicialização... Meu aparelho: Samsung Galaxy S III

                        26 votes
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                          0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • Autospace should be inserted when starting the next word

                          Autospace should be inserted when starting the next word not when finishing the last one. Otherwise when i am not satisfied with the prediction, i first have to hit backspace before i can pick my word of choice.

                          24 votes
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                            0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • Since the recent update I no longer seem to have the option of displaying the arrow keys on the keyboard

                            Either fix the extended layout or make arrow keys a separate option.

                            23 votes
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                              4 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                            • Android 4.1.2 haptic feedback intensity

                              hi developers,

                              my carrier has just rolled out the 4.1.2 jellybean update today and after getting the update I realize that the haptic feedback has become too intense while using SwiftKey.

                              I guess that this can be attributed to the fact that Samsung has now changed the manipulation levels for the global haptic feedback of the phone.  It can only be adjusted in steps of 25percent, which is why I think the typing has become more intense.

                              another observation is that if i do manipulate the haptic duration within SwiftKey itself,  it does seem responsive until the 5ms mark. Anything…

                              22 votes
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                                5 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • Nao e possivel carregar os pacotes de idioma

                                Adquiri pelo GooglePlay a versao SwiftKey3 Pro, apos configurar idioma funcionou perfeitamente, reiniciei o aparelho, e apresentou o problema 'nao e possivel carregar o pacote de idioma'.
                                Ja tentei configurar novamente o idioma e o probelma permanece.

                                22 votes
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                                  7 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • Re-install language pack

                                  I've bought Swiftkey few days ago and i ve to re-download and re-instal the fr language pack. The apps say me "Avertissement: aucun module linguistique". Can you help me?

                                  20 votes
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                                    1 comment  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Space bar disappears in password field when in Hebrew

                                    There's a bug in the latest version. When I'm clicking in a field that has
                                    no prediction bar (like email address or password) and then change from
                                    English to Hebrew (possibly other languages too), or if it was set to
                                    Hebrew from previous use, I lose the whole bottom bar, space comma settings
                                    123 etc. and I can't even switch back to English since the space bar is
                                    used for switching.

                                    19 votes
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                                      3 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 19 votes
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                                        7 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 18 votes
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                                          0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Everytime i power off and then on my smartphone i have to set again the SwiftKey as input metod

                                          Everytime i power off and then on my smartphone i have to set again the SwiftKey as input metod

                                          18 votes
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                                            0 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →
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