Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

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  1. Loosing Personal dictionary

    Suddenly i lost all the personal dictionary!!
    It's not suggesting any word from the words that I used to type!!

    71 votes
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      9 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
    • 46 votes
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        8 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
      • Won't remember any words, even my daughters name that I type all the time. And prediction of the next word is now useless

        Won't remember any words, even my daughters name that I type all the time. And prediction of the next word is now useless

        44 votes
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          2 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
        • Droid bionic. I will be typing it won't register some keystrokes and quite often will randomly delete my the current word I'm typing.

          Read above please. This issue makes typing very aggravating because If I don't register that it has deleted my last word and keep typing, I have to delete everything to where the "deleted" word was. And sometimes I have to re type the word multiple times. I'm using rapid typer btw

          25 votes
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            5 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
          • Facebook personalisation fails when the account has the mobile user code protection

            If the user has enabled extra security in the facebook security settings like sending a code to the registered mobile number when a new log in takes place, this app fails to get the facebook data even when the correct code is entered. Please fix the bug

            22 votes
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              1 comment  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
            • Predictions gone

              Hello, I used to love this app, but now am very frustrated with it. Not sure when or which updates it was, its been going on for some time now. But I used to have tailored predictions that worked perfectly. Now they are all gone, it doesn't remember my speech style or anything. Almost like it forgot everything I had built up for 2 years. Not sure if it was a parental control type deal, but it lost all curse words and slang. Making conversations more tedious and sometimes giving the wrong message/intention. Please fix soon! I like to recommend…

              22 votes
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                0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
              • 20 votes
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                  1 comment  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                • SwiftKey won't save my predictions. For example when I write a word for the first time it should save it.

                  When I write a new word it should save it in the dictionary. But even when I write it for the tenth time it registers it as a new world and places it at the left most prediction slide so I have to tap that every time.

                  19 votes
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                    0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • No sound even when the key press makes sound option is ticked..

                    The swift key x keyboard doesn't make sound on key press even when the option for the same is enabled on my Sony Ericsson Xperia Neo V. I have checked the media volume and the key press volume and they are both set to high.

                    19 votes
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                      4 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                    • 17 votes
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                        2 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • SwiftKey forgot my personalized text from the last 2 years

                        I have been using SwiftKey for close to 2 years now and purchased the SwiftKey tablet for my phone almost immediately. Ever since this latest upgrade to the new version, I have lost All the personalization that I had from the last 2 years. Many times there were content like my full name, email address etc which used to get predicted when I would type. For example, when I used to type "Sri" it used to predict "srikant" which it does not anymore. The best part was it used to predict entire sentences. Which it does not do anymore.

                        The…

                        17 votes
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                          1 comment  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • During Personalisation, RSS has become stuck on "Getting your credentials"

                          I have a problem where RSS Personalisation has become stuck on "Getting your credentials"

                          Phone: Samsung Note II (7105)
                          Version: 4.1.2 (Totally stock)
                          Swiftkey Version: 4.2.0.155

                          Now I'm not able to learn from RSS. I get the message "Already learning from RSS"

                          It's been stuck like this for a few weeks. I'm loath to reset the data because I don't want to lose all my stats!

                          Thanks,
                          Tim

                          14 votes
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                            0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • Cannot Select Prediction

                            I recently lost the ability to select a prediction. When I touch one of the three predictions, my touch is not registered. I can still make the prediction with the space bar though.

                            I'm using an HTC Thunderbolt on gingerbread.

                            Thanks for your help!

                            13 votes
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                              2 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                            • SwiftKey not learning from SMS

                              Every time I click in Personalisation, learn from SMS I've got a successful message saying SwiftKey learned from 0 messages! No matter how many new sms massages I have...

                              13 votes
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                                4 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • My personalized words have been deleted, this is the second time it happens!

                                Just that! this is the second time my personalized words are suddenly deleted so I have to write them again ... this is really starting to piss me off.

                                13 votes
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                                  0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • My Personalization word suddenly all gone. I try to relearn from SMS, Facebook, Gmail, but doesn't help.. .

                                  My Personalization word suddenly all gone. I try to relearn from SMS, Facebook, Gmail, but doesn't help.. . Try to clear Chace, n relearn, my personalization back awhile, n then after someone, gone again...please help!?

                                  11 votes
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                                    0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • No matter how many times I delete them from my learned words, celebrity names keep coming up in my suggestions./ Capitalized

                                    Some of my friends have the same first names as stupid hipster celebrities. I have never and will never want to type in those celebrities last names but no matter how many times I delete them they always come back.

                                    11 votes
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                                      2 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Latest update no longer learns as I type

                                      It's so frustrating that since the update the program has forgotten all saved words and typing style. Some update it isn't learning add it would before. So I'm typing the same things obey and over. It isn't saving me keystrokes anymore. Using S3.

                                      11 votes
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                                        3 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • I can't "relearn" from either facebook, twitter, gmail or sms, since the last update. Samsung Galaxy S3

                                        I can't "relearn" from either facebook, twitter, gmail or sms, since the last update. Samsung Galaxy S3

                                        10 votes
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                                          0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                        • It lost six months of predictions

                                          I have been writing novels very well with this app. Today it has lost thousands of predictions.

                                          10 votes
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                                            0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
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