2. Bug reports

Firstly please make sure that you are running the most up-to-date version of SwiftKey – currently 4.1. You can find this by pressing and holding the bottom-left key on the keyboard, choosing Settings, and tapping “About”. If you have feedback regarding a Beta version of SwiftKey please go to our VIP Community at http://vip.swiftkey.net

Add comments and details to the thread about your bug, or post a new topic if your bug is not yet mentioned. This will help us to understand and fix the issue.

Also, please list only one bug per thread. Thanks very much.

What is your SwiftKey (smartphone) bug?

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  1. Personalization servers are currently busy.

    I have jellybean on a brand new galaxy nexus GT-i9250. I try to personalize and I am able to log in in if open the personalization with the default keyboard turned on. After entering my credentials all of the remote personalization services will say "Our servers are currently busy..." and will be greyed out. I can not get them to light back up without re-installing the app. When I tried to personalize again, the same thing happened. I have had the "Our servers are busy" message for about 14 hours now.

    96 votes
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      30 comments  ·  Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →

      Hi everyone,

      We are aware of some problems with personalization and have flagged them to the devs.

      If you just use SwiftKey without personalizing it will learn your style of communication as you type – it’s not as fast as personalization but you should see how it adapts to you pretty quickly.

      We are working on getting this fixed.

      Thanks

    • 54 votes
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        6 comments  ·  Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
      • 'u' always changes to 'I'

        The only issue I have is that when i type the letter 'u' it ALWAYS autocorrects with 'I'.. This can be quite frustrating! I have tried to use the personalization to fix it but nothing works. Does anyone else have this problem? I guess typing out the word 'you' would fix this, but i assume a lot of people dont do that.

        50 votes
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          13 comments  ·  Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
        • Setup wizard restarts on every reboot / Infuse

          Every time I reboot the phone, swiftkey requires me to go through the setup wizard again. It requires me to re-download the language pack, but it is selected as default and enabled, so some settings are saved. This is a hassle and never happened with X beta. Running Samsung Infuse 4G with Infused 1.5.3 ROM.

          40 votes
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            34 comments  ·  Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
          • Goes crazy with my email address

            Whenever I type my email address, the app goes crazy on me. For example, if my email address was asdf@gmail.com, (an address I just made up & hope isn't in use), swift key would auto correct to: asdf@gmailasdf@gmail - I have resorted to changing inputs when I have to type my email address to avoid this problem as I can't get swift key to not change my email address.

            34 votes
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              3 comments  ·  Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
            • 23 votes
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                1 comment  ·  Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
              • 22 votes
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                  3 comments  ·  Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                • Swiftkey x Trial NON MI SUGGERISCE NESSUNA PAROLA

                  ho impostato come , stile digitazione Precisa e Alla pressione della barra : completa la parola corrente. MA NON MI SUGGERISCE NESSUNA PAROLA. io scrivo lettera per lettera il mio messaggio senza che mi compare in alto le opzioni di parole. L ho disinstallato e reinstallato, ma ancora niente.. PERCHE?

                  22 votes
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                    0 comments  ·  Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • Droid bionic. I will be typing it won't register some keystrokes and quite often will randomly delete my the current word I'm typing.

                    Read above please. This issue makes typing very aggravating because If I don't register that it has deleted my last word and keep typing, I have to delete everything to where the "deleted" word was. And sometimes I have to re type the word multiple times. I'm using rapid typer btw

                    22 votes
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                      3 comments  ·  Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                    • Colemak keyboard has two "w" keys and no "v" key.

                      This appears to only happen in landscape. All 26 letters are there in portrait.

                      18 votes
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                        1 comment  ·  Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • Sugestions text very small on LDPI devices.

                        On devices with lower resolution (like HTC Wildfire) the sugestions text appear very small besides it has space to using a much bigger font. It is possible to increment the font?

                        17 votes
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                          5 comments  ·  Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • Facebook personalisation fails when the account has the mobile user code protection

                          If the user has enabled extra security in the facebook security settings like sending a code to the registered mobile number when a new log in takes place, this app fails to get the facebook data even when the correct code is entered. Please fix the bug

                          16 votes
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                            0 comments  ·  Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • 16 votes
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                              1 comment  ·  Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                            • No sound even when the key press makes sound option is ticked..

                              The swift key x keyboard doesn't make sound on key press even when the option for the same is enabled on my Sony Ericsson Xperia Neo V. I have checked the media volume and the key press volume and they are both set to high.

                              16 votes
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                                0 comments  ·  Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • SwifKey 3 is learning from web sites that I visit..

                                Swiftkey 3 is learning from text that has occurred on web pages that I have visited.

                                E.g. It's autocomplete will just type out entire sections from Reddit posts by other people which I have definitely never typed.

                                15 votes
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                                  1 comment  ·  Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • Can not log in to Facebook or Gmail to Personalize.

                                  Whenever I try to personalize based on Facebook or Gmail, as soon as I click on the name field to log in the browser window closes.

                                  Up to date version of app, on Milestone X2, running Cyanogenmod 9. Will not buy this otherwise amazing app until this is resolved.

                                  14 votes
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                                    0 comments  ·  Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • It seems that lately updated language packs are overwriting my predictions and predicting words that aren't even grammatically correct.

                                    It seems that lately updated language packs are overwriting my predictions and predicting words that aren't even grammatically correct. Lately predictions are extremely off and causing more work than a normal keyboard to correct. I have cleared data, uninstalled and reinstalled as well.

                                    11 votes
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                                      0 comments  ·  Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 11 votes
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                                        1 comment  ·  Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • give back the ñ key on the spanish keyboard.

                                        give back the ñ key on the spanish keyboard.

                                        10 votes
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                                          0 comments  ·  Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Gmail personalization takes forever

                                          When I try to personalized using gmail the status says "submitted. Please check notification for status " and its been like that for about 8 hours now. What's going on?

                                          10 votes
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                                            1 comment  ·  Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
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