2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

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  1. 69 votes
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      9 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
    • Loosing Personal dictionary

      Suddenly i lost all the personal dictionary!!
      It's not suggesting any word from the words that I used to type!!

      64 votes
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        6 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
      • 43 votes
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          8 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
        • Yahoo personalization failed

          Hello there,

          Yahoo personalization failed constantly. I sign in with my account username and password then I am presented with an authorization access page by Yahoo where I press agree but then I got the authentication failed please try again message from SwiftKey.
          SwiftKey app is allowed in my Yahoo.co.uk app permission settings.

          I am using the paid SwiftKey version

          My phone is HTC SensationXE no network branded (using Virgin UK network provider) Android version is 4.0.3 HTC Sense 3.6

          Can you help me to fix it this issue please?

          Best Regards,
          Davide

          42 votes
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            9 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
          • Won't remember any words, even my daughters name that I type all the time. And prediction of the next word is now useless

            Won't remember any words, even my daughters name that I type all the time. And prediction of the next word is now useless

            40 votes
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              2 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
            • Droid bionic. I will be typing it won't register some keystrokes and quite often will randomly delete my the current word I'm typing.

              Read above please. This issue makes typing very aggravating because If I don't register that it has deleted my last word and keep typing, I have to delete everything to where the "deleted" word was. And sometimes I have to re type the word multiple times. I'm using rapid typer btw

              25 votes
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                5 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
              • Facebook personalisation fails when the account has the mobile user code protection

                If the user has enabled extra security in the facebook security settings like sending a code to the registered mobile number when a new log in takes place, this app fails to get the facebook data even when the correct code is entered. Please fix the bug

                22 votes
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                  1 comment  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                • Predictions gone

                  Hello, I used to love this app, but now am very frustrated with it. Not sure when or which updates it was, its been going on for some time now. But I used to have tailored predictions that worked perfectly. Now they are all gone, it doesn't remember my speech style or anything. Almost like it forgot everything I had built up for 2 years. Not sure if it was a parental control type deal, but it lost all curse words and slang. Making conversations more tedious and sometimes giving the wrong message/intention. Please fix soon! I like to recommend…

                  22 votes
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                    0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • 20 votes
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                      1 comment  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                    • SwiftKey won't save my predictions. For example when I write a word for the first time it should save it.

                      When I write a new word it should save it in the dictionary. But even when I write it for the tenth time it registers it as a new world and places it at the left most prediction slide so I have to tap that every time.

                      19 votes
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                        0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • 17 votes
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                          2 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • SwiftKey forgot my personalized text from the last 2 years

                          I have been using SwiftKey for close to 2 years now and purchased the SwiftKey tablet for my phone almost immediately. Ever since this latest upgrade to the new version, I have lost All the personalization that I had from the last 2 years. Many times there were content like my full name, email address etc which used to get predicted when I would type. For example, when I used to type "Sri" it used to predict "srikant" which it does not anymore. The best part was it used to predict entire sentences. Which it does not do anymore.

                          The…

                          17 votes
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                            1 comment  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • No sound even when the key press makes sound option is ticked..

                            The swift key x keyboard doesn't make sound on key press even when the option for the same is enabled on my Sony Ericsson Xperia Neo V. I have checked the media volume and the key press volume and they are both set to high.

                            16 votes
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                              1 comment  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                            • During Personalisation, RSS has become stuck on "Getting your credentials"

                              I have a problem where RSS Personalisation has become stuck on "Getting your credentials"

                              Phone: Samsung Note II (7105)
                              Version: 4.1.2 (Totally stock)
                              Swiftkey Version: 4.2.0.155

                              Now I'm not able to learn from RSS. I get the message "Already learning from RSS"

                              It's been stuck like this for a few weeks. I'm loath to reset the data because I don't want to lose all my stats!

                              Thanks,
                              Tim

                              14 votes
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                                0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • Cannot Select Prediction

                                I recently lost the ability to select a prediction. When I touch one of the three predictions, my touch is not registered. I can still make the prediction with the space bar though.

                                I'm using an HTC Thunderbolt on gingerbread.

                                Thanks for your help!

                                13 votes
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                                  2 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • SwiftKey not learning from SMS

                                  Every time I click in Personalisation, learn from SMS I've got a successful message saying SwiftKey learned from 0 messages! No matter how many new sms massages I have...

                                  13 votes
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                                    4 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • My personalized words have been deleted, this is the second time it happens!

                                    Just that! this is the second time my personalized words are suddenly deleted so I have to write them again ... this is really starting to piss me off.

                                    13 votes
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                                      0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • My Personalization word suddenly all gone. I try to relearn from SMS, Facebook, Gmail, but doesn't help.. .

                                      My Personalization word suddenly all gone. I try to relearn from SMS, Facebook, Gmail, but doesn't help.. . Try to clear Chace, n relearn, my personalization back awhile, n then after someone, gone again...please help!?

                                      11 votes
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                                        0 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • No matter how many times I delete them from my learned words, celebrity names keep coming up in my suggestions./ Capitalized

                                        Some of my friends have the same first names as stupid hipster celebrities. I have never and will never want to type in those celebrities last names but no matter how many times I delete them they always come back.

                                        11 votes
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                                          2 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Latest update no longer learns as I type

                                          It's so frustrating that since the update the program has forgotten all saved words and typing style. Some update it isn't learning add it would before. So I'm typing the same things obey and over. It isn't saving me keystrokes anymore. Using S3.

                                          11 votes
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                                            3 comments  ·  3. Personalization (learn from) bug  ·  Flag idea as inappropriate…  ·  Admin →
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