Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

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  1. 268 votes
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      36 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
    • WhatsApp lag

      In SwiftKey 4.3, after I send a WhatsApp message and try to type another message immediately after, there is a 1s lag, where no keystrokes are registered.

      It didn't happen on earlier versions, but it surfaced in the 4.3 BETA after which I stopped using it. DIsappointed that it's still here in the final version.

      Tried clearing cache and reinstalling but to no avail...

      Anyone experiencing this bug too? It's really annoying for a fast typer.

      250 votes
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        60 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
      • 126 votes
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          11 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
        • Flow doesn't work properly

          Flow functions very inconsistently with samsung galaxy note 10.1 2014 edition. Sometimes Flow works properly; other times the Flow line drags as much as 2 letters, stops, and the word does not show up in the text box. When Flow works, it works perfectly except double letters aren't predicted as well as they could be and the letter "i" when by itself should always be auto capitalized, which it's not.

          101 votes
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            12 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

            Hi community,

            Thank you for the feedback. Can you please be sure to add you device information, OS version and version of SwiftKey.

            Also, be sure to give as much detail about your issue as possible. We use these threads to help find the root issue.

            Thank you for your help and feedback.

          • Physical keyboard alt and shift key issues. / Hardkb

            When ever i press shift or the Alt key once it locked into shift/alt mode instead of just for the button pressed and than changing back. It also stays on if i press the shift/alt key once more.
            It takes a few tries to be able to type normally but messes up again when shift/alt is used. And if backspace is pressed when the ALT is stuck it deletes everything that was typed.

            I have seen this issue on multiple phones with physical keyboards as reported in this area and this issue was not present before the last update.

            This…

            97 votes
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              3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
            • 84 votes
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                10 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
              • overaggressive autocorrect feature

                the autocorrect feature seems to activate a bit too often. for example, when trying to type "classroom's" for the first time, i had quite a bit of difficulty.
                i don't always agree with autocorrect, so some option to disable it momentarily or override it seems needed. for example, pressing backspace right after an autocorrect will undo the change. or, if i deleted the word and retype it autocorrect will not activate (will not perform the same autocorrect twice in a row). or, an option in the menu to disable it. i understand that adding an extra key for this undesirable…

                73 votes
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                  14 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                • Entry of email addresses

                  I have a continuing difficulty with entering email addresses. This is somewhat annoying when writing ordinary text (e.g., an email or SMS) but particularly frustrating when trying to fill out a web form field that is specifically asking only for an email address.

                  The problems range from autoinserting spaces inappropriately to completely changing my painstakinglly-entered text based on some prediction. I had hoped that SK would learn email addresses as a class of entities and suggest full addresses in that context. I've read elsewhere that SK is supposed to notice when @ has been inserted and stop auto-changing and auto-space-inserting,…

                  69 votes
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                    7 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • LED notification doesn't work after installing swiftkey

                    After doing a reset a couple times and trouble shooting the issue I figured out that the reason why the led notifications stops working is because Swiftkey learns from your emails, and text messages.

                    I guess there is a issue to patch here.

                    59 votes
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                      5 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                    • Capital letters when adding new word to the dictionary

                      Hello to everyone.

                      This issue is regarding handling Auto-capitalize feature with words, that has been added to the internal dictionary manually during Swiftkey keyboard usage.

                      So, when the word, that was added to the dictionary by user, it depends whether it was with capital first letter or not. When first letter was lowercase, then Swiftkey Keyboard handle it OK. But if first letter was Capital - then it will be predicted with first capital letter all the time, even in the middle of sentence.

                      In the fact, manually added words "Keyboard" and "keyboard" will be considered as different words (actually,…

                      58 votes
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                        5 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • Entering e-mail address challenges

                        I've run into the following issues when entering e-mail addresses:

                        1. SwiftKey is not remembering and suggesting e-mail addresses. I have to type them every time.

                        2. When the base address contains a period (such as first.last), SwiftKey is entering a space after the period. This should not happen in an e-mail field.

                        53 votes
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                          4 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • backspace stuck deleted all text

                          Can't really repeat the problem, but I had written a long email and decided to remove the last sentence. I kept pushing the backspace, and when I let go the backspace kept deleting word by word until the entire email was deleted. In panic I pushed all kinds of buttons but it kept deleting. And when the email was deleted I could not type anything before it was deleted again.

                          50 votes
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                            15 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • Double backspace with single press on lock screen

                            There seems to be a double backspace issue when correcting password input. On the lock screen, if I input my password with an error, a single press of the backspace key to correct a single character results in two characters being deleted.

                            45 votes
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                              9 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                            • 44 votes
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                                5 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • Predictive text broken in latest update

                                Predictive text now defaults to non words and wrong words in prefer energy.... See what I mean? Preference to the desired word correctly inputted.
                                The accuracy of predictive text was excellent in previous release.
                                Also! And? Are often used and need their own key back. It's a nifty trick but not convenient to use.
                                Revert previous release please

                                42 votes
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                                  9 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • It's not possible to enter new words if you set the spacebar behaviour to "always insert a space"!!!

                                  This is a really, really big bug!

                                  In the advanced settings, if you set your space bar behaviour to "always insert a space", then you can't enter new words!! The three buttons will always show dictionary predictions, but they'll never show the actual text you're typing. And if you type something that leaves SiwftKey without predictions, it will just show three blank buttons!! There's just no way to enter new words in the dictionary. I'm using a Gingerbread based rom on an HTC Desire

                                  36 votes
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                                    11 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

                                    Sorry all, the previous update was incorrect!
                                    In “always insert a space” mode, SwiftKey will not show a prediction for a word that it has not learned. It will not currently learn from a new word you enter (though it should!)
                                    It will, however, learn from what you have typed when you leave the text field. We plan to fix this soon.

                                  • When typing in a search query or a form online words will get longer as I type and the backspace just makesmakesmakesmakes it get longer.

                                    When typing in a search query or a form online words will get longer as I type and the backspace just makesmakesmakesmakes it get longer.

                                    35 votes
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                                      16 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

                                      In your comments in our Public Forum, if you’d be so kind, please provide details as to what application you are using SwiftKey in that is causing this issue. Also, please provide details pertaining to what device you are using and what version of Android you are running.

                                      Doing so will compartmentalize this feedback as effectively as possible for our Devs to collect more relevant information.

                                      Thanks very much!

                                    • keyboard sometimes doesn't work

                                      Sometimes when I go to send a text the Swiftkey keyboard doesn't work. I start typing, the phone vibrates on each keystroke (thereby acknowledging it), but nothing appears, the predictions aren't there either.

                                      HTC Sensation XE on ICS
                                      Has also happened in Dolphin and Opera Browsers.

                                      33 votes
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                                        5 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Can't enter email address

                                        I have a few email addresses with the same name at different domains. Auto-finish has learned one of the addresses so anytime I try to log into a site with one of the other email addresses, it automatically inserts the auto-finish address when I try to add the ".com" to the different email I am trying to type out instead. I couldn't find a setting where you can disable the "." key from thinking it was the end of a sentence and auto finishing whatever suggestion it thought I currently needed.

                                        33 votes
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                                          3 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Can't type question mark or exclamation mark with Xperia Mini Pro hardware keyboard / hardkb

                                          I can't type a question mark or exclamation mark on my Xperia Mini Pro (SK17i) hardware keyboard, I have to close the hardware keyboard and use the on-screen keyboard.

                                          Same bug on Stock ICS as well as custom ICS rom, so looks like an application issue.

                                          33 votes
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                                            4 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
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