Small update:

We contacted Android Developer Support and they could not help us to get around this problem. Their response was “The issue is fixed in Android 4.1.2, not 4.1.1. Your customers will need to upgrade, unfortunately.”

We have informed them that a number of you are still experiencing the issue on 4.1.2 and they have said that they will look into it.

Explanation of the issue:

We are aware of the issue where your phone reverts to the stock keyboard on reboot and we appreciate that it is very annoying.

We are currently in contact with Google Play to see if there is anything that they can do to fix this.

The issue is that Google Play installs paid apps in a particular location on your phone and that in some versions of Android (particularly 4.1 on Samsung devices) this location is not available at the point in the boot process where keyboards are being switched on. So your phone does not know that you have SwiftKey, and it defaults back to the phone’s keyboard.

We are unable to control where Google Play installs the app, and also unable to do anything about the way in which your phone boots up, so we are essentially powerless.

You can read more about the issue here http://code.google.com/p/android/issues/detail?id=34880 – the issue is listed as “released”, which means that it has been fixed in the code and the fixed version has been released, but we know that it can take months for a new version of Android to reach customers’ phones, which is why we are trying to see if Google Play can do something about it in the shorter term.

Free apps will not be affected, and of course with most apps you just tap them to turn them on once your phone is already fully booted, so it is only with paid apps that offer services like keyboards or widgets that this problem is visible.

If you have not yet used SwiftKey Trial you can download it here https://play.google.com/store/apps/details?id=com.touchtype.swiftkey.phone.trial – it will work for a month, and hopefully by the time that month is over the issue will be resolved. (you can only use SwiftKey Trial one time on each phone – if your phone has tried SwiftKey Trial before then the trial will show up as “expired” immediately and will not work – sorry).

Again, we appreciate that this is not ideal, but we are doing the best that we can to get SwiftKey working for you.

Best,
Sarah

Small update:

We contacted Android Developer Support and they could not help us to get around this problem. Their response was “The issue is fixed in Android 4.1.2, not 4.1.1. Your customers will need to upgrade, unfortunately.”

Previous message:

We are aware of the issue where your phone reverts to the stock keyboard on reboot and we appreciate that it is very annoying.

We are currently in contact with Google Play to see if there is anything that they can do to fix this.

The issue is that Google Play installs paid apps in a particular location on your phone and that in some versions of Android (particularly 4.1 on Samsung devices) this location is not available at the point in the boot process where keyboards are being switched on. So your phone does not know that you have SwiftKey, and it defaults back to the phone’s keyboard.

We are unable to control where Google Play installs the app, and also unable to do anything about the way in which your phone boots up, so we are essentially powerless.

You can read more about the issue here http://code.google.com/p/android/issues/detail?id=34880 – the issue is listed as “released”, which means that it has been fixed in the code and the fixed version has been released, but we know that it can take months for a new version of Android to reach customers’ phones, which is why we are trying to see if Google Play can do something about it in the shorter term.

Free apps will not be affected, and of course with most apps you just tap them to turn them on once your phone is already fully booted, so it is only with paid apps that offer services like keyboards or widgets that this problem is visible.

If you have not yet used SwiftKey Trial you can download it here https://play.google.com/store/apps/details?id=com.touchtype.swiftkey.phone.trial – it will work for a month, and hopefully by the time that month is over the issue will be resolved. (you can only use SwiftKey Trial one time on each phone – if your phone has tried SwiftKey Trial before then the trial will show up as “expired” immediately and will not work – sorry).

Again, we appreciate that this is not ideal, but we are doing the best that we can to get SwiftKey working for you.

Best,
Sarah

Hi everyone,

We are aware of the issue where your phone reverts to the stock keyboard on reboot and we appreciate that it is very annoying.

We are currently in contact with Google Play to see if there is anything that they can do to fix this.

The issue is that Google Play installs paid apps in a particular location on your phone and that in some versions of Android (particularly 4.1 on Samsung devices) this location is not available at the point in the boot process where keyboards are being switched on. So your phone does not know that you have SwiftKey, and it defaults back to the phone’s keyboard.

We are unable to control where Google Play installs the app, and also unable to do anything about the way in which your phone boots up, so we are essentially powerless.

You can read more about the issue here http://code.google.com/p/android/issues/detail?id=34880 – the issue is listed as “released”, which means that it has been fixed in the code and the fixed version has been released, but we know that it can take months for a new version of Android to reach customers’ phones, which is why we are trying to see if Google Play can do something about it in the shorter term.

Free apps will not be affected, and of course with most apps you just tap them to turn them on once your phone is already fully booted, so it is only with paid apps that offer services like keyboards or widgets that this problem is visible.

If you have not yet used SwiftKey Trial you can download it here https://play.google.com/store/apps/details?id=com.touchtype.swiftkey.phone.trial – it will work for a month, and hopefully by the time that month is over the issue will be resolved. (you can only use SwiftKey Trial one time on each phone – if your phone has tried SwiftKey Trial before then the trial will show up as “expired” immediately and will not work – sorry).

Again, we appreciate that this is not ideal, but we are doing the best that we can to get SwiftKey working for you.

Best,
Sarah

This issue isn’t restricted to SwiftKey, it is a bug in Android 4.1.1 and relates to the location on your phone where Google Play installs paid apps.

We appreciate that it is very annoying and we are investigating whether there is anything at all that we can do, but it may be that this is out of our hands.

You can read more here: http://code.google.com/p/android/issues/detail?id=34880.

This issue isn’t restricted to SwiftKey. You can read more here: http://code.google.com/p/android/issues/detail?id=34880.

The 4.1.2 update has resolved this for the majority of users. If you had 4.1.1 pushed to your device, it’s only a matter of time until you receive the 4.1.2 bugfix update as well.

This issue was not restricted to SwiftKey. You can read more here: http://code.google.com/p/android/issues/detail?id=34880.

Hi all,

This issue does not appear to only be restricted to SwiftKey. You can read more here: http://code.google.com/p/android/issues/detail?id=34880. Our team is looking into what we can do on our end to get things sorted out for you.

If you have any extra details that you think might help us to pin it down please do add them as a comment – thanks.

HI everyone, we are aware of this and are looking into it.

If you have any extra details that you think might help us to pin it down please do add them as a comment – thanks.