What is your SwiftKey (smartphone) bug?

Reverts to default keyboard at reboot / restart

After I updated my device to Jelly Bean, Swiftkey keeps returning to android default keyboard after restart or shutdown. I uninstalled the keyboard and re-installed it but nothing happened. Everytime the phone loads the OS i go to setting and configure again Swiftkey

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    GustantinGustantin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
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    Update:

    We have contacted Samsung regarding this problem – they acknowledged the issue and have checked that it does not occur in their latest update. They intend to roll out Android 4.2.2 to Galaxy S3 users in the near future (unfortunately we don’t have an exact date), at which point the problem should be fixed.

    Explanation of the issue:

    We are aware of the issue where your phone reverts to the stock keyboard on reboot and we appreciate that it is very annoying.

    We are currently in contact with Google Play to see if there is anything that they can do to fix this.

    The issue is that Google Play installs paid apps in a particular location on your phone and that in some versions of Android (particularly 4.1 on Samsung devices) this location is not available at the point in the boot process where keyboards are being switched on. So your phone does not know that you have SwiftKey, and it defaults back to the phone’s keyboard.

    We are unable to control where Google Play installs the app, and also unable to do anything about the way in which your phone boots up, so we are essentially powerless.

    You can read more about the issue here http://code.google.com/p/android/issues/detail?id=34880 – the issue is listed as “released”, which means that it has been fixed in the code and the fixed version has been released, but we know that it can take months for a new version of Android to reach customers’ phones, which is why we are trying to see if Google Play can do something about it in the shorter term.

    Free apps will not be affected, and of course with most apps you just tap them to turn them on once your phone is already fully booted, so it is only with paid apps that offer services like keyboards or widgets that this problem is visible.

    If you have not yet used SwiftKey Trial you can download it here https://play.google.com/store/apps/details?id=com.touchtype.swiftkey.phone.trial – it will work for a month, and hopefully by the time that month is over the issue will be resolved. (you can only use SwiftKey Trial one time on each phone – if your phone has tried SwiftKey Trial before then the trial will show up as “expired” immediately and will not work – sorry).

    Again, we appreciate that this is not ideal, but we are doing the best that we can to get SwiftKey working for you.

    Best,
    Sarah

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      • anthony frantzisanthony frantzis commented  ·   ·  Flag as inappropriate

        if that's so, why does the trial version boot up accurately and flawlessly every time? its only when you pay to install the full version this crap occurs

      • Anonymous commented  ·   ·  Flag as inappropriate

        Issue still exists with galaxy SII i777 on jelly bean. Super annoying

      • [s]arrow[s]arrow commented  ·   ·  Flag as inappropriate

        Xperia S (4.1.2) - this bug appeared with latest Swiftkey updates.
        Some other Xperia S users, reported it before... please fix asap, I can't understand a phone OS with this kind of -quite big- bugs.
        Seems like Android is a "joke", developing apps and not debug them. The users... we make this (their) work as "beta-alpha" testers. Very sad.

      • CherylCheryl commented  ·   ·  Flag as inappropriate

        Same problem on my S2 Skyrocket ... I've uninstalled the play store app :-(. I love this Swiftkey but it's driving me nuts ... I'm on the Amazon trial HOPING to get a solution in a month ... Installing this method seems to solve the problem after reboots ! If not fixed when trial is over i may need to find something else ... Fingers Crossed !!!

      • KirkoffoKirkoffo commented  ·   ·  Flag as inappropriate

        I have solved download swiftkey of the black market.... :(
        I have paid for this aplication... :(

      • Kenny Mason Kenny Mason commented  ·   ·  Flag as inappropriate

        I have to designate SwiftKey as my input preference every time I restart my phone. It wasn't like this before... Whatever happened, make but unhappen. I didn't buy the app for it to be a pain in my ass. Please fix the problem or the next uninstall will be permanent.

      • Ruslan BakhteevRuslan Bakhteev commented  ·   ·  Flag as inappropriate

        @Krimmsel download it from Web, just check current version in app menu in settings and google it. Google keyboard released for all devices and actually guys I have to admit that I find it more comfortable to use also it has no reset issue and free, btw it's not only swiftkey problem many paid keyboards like smart keyboard and swype have this problem also

      • tomcattomcat commented  ·   ·  Flag as inappropriate

        I have this problem on my HTC One, with latest stock 4.1.2-based software.

        After every reboot, I have to reactivate SwiftKey.

      • Johan Johan commented  ·   ·  Flag as inappropriate

        I have this problem without my phone even rebooting. It happens intermittently. Note 2. Latest firmware. No root. No SD card.

      • Sujoy BoseSujoy Bose commented  ·   ·  Flag as inappropriate

        Hi, What is the status of this issue? It is more than annoying at this point. I am running Android 4.1.2 GS II Skyrocket I-727. I can confirm the comments from the others. The Samsung keyboard does not come close. Swiftkey rocks. And I do not buy that many apps either.. :)

      • HH commented  ·   ·  Flag as inappropriate

        I can confirm that this bug is NOT occuring with the Amazon App Store!!!

        Now happy with my Swiftkey! <3

      • FredyFredy commented  ·   ·  Flag as inappropriate

        I hate this issue because it's also happening to my Note II. But at the same time this makes me realize how crappy and outdated the Samsung keyboard is every time I reboot my phone. I love my Swiftkey board and hopefully this issue will be resolved soon. Good luck Swiftkey team members.

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