2. Bug reports

SwiftKey is committed to our users and is constantly working on and releasing bug fixes. This forum is where we can gather information to help our development team identify and fix bugs. The more specific information you can give us, the faster we can get them fixed!

Many problems can be resolved by making sure that you are running the most up-to-date version of SwiftKey – currently 4.4. You can find your current version by pressing and holding the bottom-left key (123) on the keyboard, choosing Settings, and tapping “About”.

Before Posting a New Bug Thread – Please make sure to search for your bug and see if someone has reported the same issue. If so, you can just add your votes, which is the best way to get it on our radar!

If you see your bug / issue has not been reported, create a new bug thread and leave the following information → this information is crucial for our team when it comes to fixing the bugs.

Leave this information in the comments, not in the ‘describe bug’ text box
1) Your device model and OS
2) Your current version of SwiftKey
3) An explanation of what is happening vs what you thought should happen
4) The exact steps you took to recreate this issue

Please list only one bug per thread. Thanks very much.

If you have feedback regarding a Beta version of SwiftKey please go to our Bug Reports VIP Community at http://vip.swiftkey.net — We will disregard any beta feedback left on this forum.

What is your SwiftKey bug?

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  1. Foreclose on LG G2 AT&T KitKat

    Just got KitKat for LG G2 AT&T and get "Unfortunately the process com.google.process.gapps has stopped" with SwiftKey installed.

    447 votes
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      137 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
    • Losing installed language on reboot - Version 4.4.4

      I installed the latest version of SwiftKey 4.4.3.262 and keep losing the installed language after rebooting. I have Samsung galaxy SII with OS 4.0.4

      216 votes
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        94 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →

        Hello community,

        We are sorry that this is happening again for some users/devices. Please continue to leave all feedback you can in the comments to help us narrow down the issue.

        Leave your device model, OS version and SwiftKey version.

        Thank you for the help and feedback.

      • Lag / Laggy (4.4.3) / (4.4.4)

        Extreme lag ever since updating Samsung galaxy s3 to Android 4.3. I am using most updated version of SwiftKey, so the most recent update has not fixed the issue with my phone.

        181 votes
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          16 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
        • 103 votes
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            32 comments  ·  Flag idea as inappropriate…  ·  Admin →

            Hello community,

            If this is still happening to you, please leave your device model, OS version and SwiftKey version.

            Also, please provide all information you can about this issue. When does it happen? What languages do you have installed?

            Thank you for your help and feedback.

          • Jumpy/jumping cursor

            You need to make the cursor stable. On my HTC Droid it jumps all around for no apparent reason & its entirly frustrating!

            110 votes
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              17 comments  ·  4. Other  ·  Flag idea as inappropriate…  ·  Admin →
            • Not learning new words.

              After about 4 months of use, SwiftKey Flow still autocorrects one of my best friends names to a name I have never used. This is a specific case of the general autocorrect failure which seems to have started around 4-5 months ago. Before that it was great.

              525 votes
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                69 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Hello community,

                It seems that the new release did not help.

                We have something you can try to fix it:

                Note* this will clear all data and saved language from the application. Please make sure you are okay with this. You can turn on the cloud backup and sync feature to get it all back*

                - Open your device settings → app manager → SwiftKey → Clear cache and data → open SwiftKey and make sure all your settings are how you like it.

                - Give SwiftKey a fresh install

                I hope one of those work in the meantime.

                Otherwise, please leave all relevant information in the comments: device model, OS and SwiftKey version.

                Thank you for your help and patience.

              • Flow doesn't work properly

                Flow functions very inconsistently with samsung galaxy note 10.1 2014 edition. Sometimes Flow works properly; other times the Flow line drags as much as 2 letters, stops, and the word does not show up in the text box. When Flow works, it works perfectly except double letters aren't predicted as well as they could be and the letter "i" when by itself should always be auto capitalized, which it's not.

                93 votes
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                  11 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi community,

                  Thank you for the feedback. Can you please be sure to add you device information, OS version and version of SwiftKey.

                  Also, be sure to give as much detail about your issue as possible. We use these threads to help find the root issue.

                  Thank you for your help and feedback.

                • 245 votes
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                    29 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • No send button when in landscape mode

                    My paid version of SwiftKey does not have a send message button in landscape mode. I have to turn the phone around so that it is in portrait mode so I can send the message. I have a HTC One running Android 4.4 and Sense 5.5. developers kindly check please. Other than this, a great app.

                    151 votes
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                      25 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                    • Backspace deletes wrong character and not one intended in writing emails. Android 4.4

                      Android 4.4. There's a continuous bug where using backspace will jump to another part of the email and delete the non intended character. Using SwiftKey version 4.4.4.264 and stock android 4.4 on note 3.

                      35 votes
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                        15 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi,

                        Can you please leave the following information in the comments of this thread:

                        1) Your device model and OS
                        2) Your current version of SwiftKey
                        3) An explanation of what is happening vs what you thought should happen (what app is this happening in)
                        4) The exact steps you took to recreate this issue

                        Thanks for your help and feedback

                      • Multitask bug on Note 3

                        After i Upgraded to kitkat on my galaxy note 3, SwiftKey not compatible.. Please help this... Can you try on note 3, open 2 apps up and down apps, the cursor always jump to apps at down side. Can not typing on apps up side....

                        66 votes
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                          13 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
                        • 271 votes
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                            25 comments  ·  4. Settings bug  ·  Flag idea as inappropriate…  ·  Admin →

                            We’ve worked with Google to determine the cause of the issue. After researching this in depth, Google has told us this is a regression in the Android framework. They’ve also assured us that this will be resolved in a future update to the Android operating system.

                          • 573 votes
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                              95 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              A fix has been implemented recently, but it’s not retroactive and it will a bit of time before the correct lower case words are learnt instead of the capitalised ones.

                            • Massive lag on Twitter Android app

                              As the headline says. Only experiencing lag on the twitter app, with or without internet connection.
                              Samsung s2+

                              38 votes
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                                2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • 231 votes
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                                  46 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • WhatsApp lag

                                  In SwiftKey 4.3, after I send a WhatsApp message and try to type another message immediately after, there is a 1s lag, where no keystrokes are registered.

                                  It didn't happen on earlier versions, but it surfaced in the 4.3 BETA after which I stopped using it. DIsappointed that it's still here in the final version.

                                  Tried clearing cache and reinstalling but to no avail...

                                  Anyone experiencing this bug too? It's really annoying for a fast typer.

                                  233 votes
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                                    30 comments  ·  5. Text handling bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Crashing on Asus ME302C - 4.4.4

                                    Swiftkey crash all the time when I want to write something into any text field. I'm on a tablet Asus ME302C, Android 4.3 and Swiftkey 4.4.4.264.
                                    I have no problem on my smartphone with Android 4.0.

                                    PS: I'm french, sorry for my bad english :)

                                    14 votes
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                                      4 comments  ·  2. Force close  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hello,

                                      Just to make sure we can help narrow down the issue.

                                      Can this be easily replicated over and over?
                                      Do you notice it happening in specific apps or certain times.

                                      Providing as much detail is possible helps our team narrow down the issue.

                                      Please leave all responses in the comments section of the thread.

                                    • Scrolls to top of screen in text/SMS (randomly)

                                      After I send a message and the keyboard closes, it moves me to the top of my conversation and I have to scroll down again. Happens 85% of the time. Please fix. Galaxy s4

                                      26 votes
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                                        4 comments  ·  6. Other  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 573 votes
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                                          66 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hello community,

                                          We know this is a very frustrating issue.

                                          We have something you can try to fix it:

                                          Note* this will clear all data and saved language from the application. Please make sure you are okay with this. You can turn on the cloud backup and sync feature to get it all back*

                                          - Open your device settings → app manager → SwiftKey → Clear cache and data → open SwiftKey and make sure all your settings are how you like it.

                                          - Give SwiftKey a fresh install

                                          I hope one of those work in the meantime.

                                          Otherwise, please leave all relevant information in the comments: device model, OS and SwiftKey version.

                                          Thank you for your help and patience.

                                        • LG Lucid 2 email app and SwiftKey

                                          When typing in the email app on my LG Lucid 2 running Android 4.1.2, it's almost impossible to write an email. Sometimes it gets stuck on the letter, other times when I actually can type, it comes up with crazy predictions that I've never typed before, just random stuff. Please fix this!

                                          24 votes
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                                            9 comments  ·  1. App incompatibility  ·  Flag idea as inappropriate…  ·  Admin →
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